Micky Deming

As great as live chat may be for a business, you still need to know the costs associated with implementation. In this article, you'll see the pros and cons and why the investment is probably worth it for your business.

Business growth is driven by one major factor - your ability to retain customers. According to research, customer acquisition is 5 to 25 times more expensive than customer retention (depending on your industry). How does live chat help with retention?

Live chat is on an increasing number of websites. Chat bots can accelerate progress with customer interaction. Should you build your own or outsource to a reliable service?

Every business with an online presence is now adopting or exploring live chat. And when it comes to implementation, people often wonder whether to use chat agents or conversational chatbots. In order to fully answer that question, it’s important that we understand how they differ from each other.

Live chat is on an increasing number of websites. Should it be on yours? Check out this article to see the reasons to consider live chat and what impact it can have.

Live chat can be a major lever for business growth. But for a small business, you have so many decisions to make and don't have time to dive deep into everything live chat includes. This post provides a high-level view of the crucial elements for researching live chat.

Much has been written about how chatbots are revolutionizing customer service and helping businesses grow. But do you know that chatbots can also help you increase sales?Revenue growth is constantly on the mind of small businesses, and implementing live chat can have a direct impact on growth.

If you’re serious about growing your business, one of the most important areas you need to invest in is customer service. After all, loyal customers form the base from which your business will grow. So how do automated chatbots work to increase customer satisfaction?

When considering implementing live chat, it’s easy to get distracted and never move forward. This article will cover the basics on what you need to think about to get started right away.

If you’re still wondering if online chat is a good investment for your business, you’re in the right place as we’ll be looking at the benefits of online chat. By the end of this article, you’ll be armed with enough information to make an informed decision.