Micky Deming

Live chat can often be thought of in a reactionary fashion. It's there when called upon, but not an active tool for promoting growth. However, when you are marketing a new launch or product, your live chat can be your best friend. This article shares how live chat helps in promoting new offers.

A new lead is something you don't want to mess up. When using live chat, you have a great opportunity to educate, serve and qualify leads to move to the next step in the process. Here is the best way to approach live chat to ensure everything progresses smoothly.

If your small business is already using live chat effectively, you may consider whether 24/7 live chat support is right for you, or if chatbots will serve you best for after-hours web conversations.

One reason to hesitate in using chatbots is the fear that a customer will know it's a bot and therefore ignore any interaction. This article explores whether customers can really tell and if it matters.

Live website chat is a great way to quickly help potential clients get answers to their questions and to increase conversion from leads to clients. Check out these three factors that most influence pricing for live chat.

If you’re serious about growing your business, one of the most important areas you need to invest in is customer service. After all, loyal customers form the base from which your business will grow. So how do automated chatbots work to increase customer service?

If you’re serious about growing your business, one of the most important areas you need to invest in is customer service. Can live chat help? Can you become a better client advocate through live chat? Check out this article to see how live chat addresses some of the challenges in customer service inherent in small business.

Part of client support is not only helping but also listening. To properly support, you need to know what the concerns are. This article will help you see how live chat can help you understand and solve issues.

Part of client support is not only helping but also listening. To properly support, you need to know what the concerns are. This article will help you see how live chat can help you understand and solve issues.

As great as live chat may be for a business, you still need to know the costs associated with implementation. In this article, you'll see the pros and cons and why the investment is probably worth it for your business.