*Credit card required for Ruby's free trial; no card required for Smith.ai's.
**At 100 calls/month, 3-minute avg. call time.
Ruby Receptionists ("CallRuby") does not compare to Smith.ai when it comes to pricing. We offer a business-friendly per-call (not per-minute) rate that makes your monthly bill predictable — and less costly. Plus, you have 30 days/10 calls to try it out. Moreover, Smith.ai's tech-friendly platform integrates seamlessly with nearly every major calendaring software and most CRMs. With no charge for the calls you didn’t want anyway, Smith.ai is the smarter and modern way to save time and money.
Oh, and, we don't charge for prep or follow-up time on outbound calls.
Smith.ai’s cost per call is lower than Ruby Receptionists in just about every way you calculate it. First of all, to get started, Smith.ai’s smallest plan starts at only $70 per month. Compare that to Ruby Receptionists’ starting price of $299 per month (over 4 times as much).
Breaking down the price per call on Smith.ai’s smallest plan, you pay $7 per call with no hidden or additional fees. Assuming your average call is around 3 minutes, the same call will cost you $8.97 with Ruby Receptionists. (Ruby will tell you that their average call time is less — but that’s only because they are counting spam, sales, and wrong numbers in that total, all of which trigger their 30-second minimum-increment charge). Furthermore, if your average call is more like 5 minutes, the price per call with Ruby Receptionists is $14.95. And if you have them making outbound calls, you will also pay for the time it takes the receptionist to summarize the call and send you follow-up notes. It’s a no-brainer: You are likely to pay twice as much per call with Ruby Receptionists than Smith.ai.
As you increase your call volume with Smith.ai, the pricing remains predictable. At 100 calls per month or more, you pay only $5 per call. So for 200 calls, you pay $1,000. You don’t even need a calculator to do that math. With Ruby Receptionists, as your call volume increases, pricing per call can become even more uncertain. If your average call is 3 minutes, starting at about 66 calls, you’ll pay $8.38 per call. And at about 166 calls, you’ll pay $7.61 per call. This more complex (and expensive) pricing is not ideal for small- to medium-sized law firms that are looking to scale efficiently.
Smith.ai offers lead qualification and intake services that go far beyond Ruby’s simple call-answering services. We personally onboard every one of our customers before ever taking a call, so we know exactly how to field different callers, from clients, VIPs, and leads, to industry contacts, courthouses, and anyone else contacting your business. For the same price as an inbound call, we offer outbound calls, which is useful for quick responses to leads who complete web forms, as well as work status updates, appointment reminders, and payment collection for existing clients. Our flat per-call fees mean you won't be surprised by your bill at the end of the month, whereas Ruby’s per-minute billing means your costs can vary widely.
Smith.ai’s virtual receptionists do real work for your business: We answer questions, qualify leads, take payments, book appointments, filter spam calls, and generally represent your business the way you want, for a price you can afford. Instead of a stack of messages at the end of day that require your review and response, you get results from decisions we make on your behalf, guided by your specific directions.
Smith.ai has 10 times as many integrations as Ruby Receptionists… and counting! Ruby integrates with 3 CRM platforms and can book appointments for you on Calendly only. But at Smith.ai we are obsessed with integrating your business software (at the request of our customers), since we know that delivers efficiency and saves you time on data entry and other chores. We currently integrate with over 30 programs for customer relationship management (CRM), scheduling, intake, billing, and more. And for the more technically minded, we integrate with Slack and Zapier. In other words, we can act as your in-house receptionist, securely integrating with the software you already use so that we aren’t just another source of data you have to manage at the end of each day.
We don’t make you download yet another app. You probably have enough on your phone already. Our receptionists are your receptionists. Text, email, or call them if you need to modify your service or go on vacation. For easy access, you can just text us to set your availability, check your usage, and more.
Of course! During your onboarding, we will collect information about you and your business so that our receptionists can deliver personalized service with a true in-house feel. Your Smith.ai virtual receptionists will sound like they are sitting in your office – minus the foot traffic and expensive overhead of full-time staff.
We work smarter. We use technology that makes our virtual receptionists efficient without sacrificing quality. Smith.ai saves you a bunch of money by keeping it simple. We also focus on features that professionals indicate they need most, and don’t waste time on features that are seldom used.
All calls received by the Smith.ai telephone answering service are transcribed and emailed to you at the end of each day. We also screen, prioritize, and send an instant summary of each call via text message or email (your preference), Monday – Friday, 5am – 6pm PT/8am – 9pm ET.
Please let us know. We’re here to answer all of your questions. Reach out at hello@smith.ai or call us at (650) 727-6484.