When comparing costs of PATLive and Smith.ai, consider this: PATLive has 24/7 coverage and encourages you to have them answer your calls 24/7. Then, they charge you by the minute for all calls, including spam and sales calls, and your monthly costs add up quickly.
Smith.ai’s pricing is simple. We charge per call and only answer relevant calls, making it easy to calculate the cost of acquiring a new client. Outbound and Spanish-language calls incur no extra fee, and all taxes and fees are included upfront, so there are no surprises. Spam, sales calls, and wrong numbers are blocked for free. And we offer receptionist service when you really need it: Weekdays from 5am – 9pm PT and weekends from 6am – 4pm.
PATLive’s monthly pricing starts at $149, whereas Smith.ai starts at $140. And with our 14-day (20-call) free trial, small businesses can try out Smith.ai’s services at a very low initial cost. You’ll spend a lot more figuring out whether PATLive is right for you.
When it comes to quality and features, Smith.ai has a lot more to offer too. Our Spanish-speaking receptionists are included in the price-per-call, we take payments on your behalf, we’ll text you call summaries immediately, and we offer outbound calls at the same cost as an inbound call. PATLive will charge you $20/mo for Spanish-speaking services and will route your callers through a menu before answering. And while they do offer some intake services, theirs don’t come close to the depth of our custom intake solutions.
Lastly, PATLive records all your calls. If you are an attorney, financial advisor, or anyone else working with confidential information, be careful when choosing companies that do this. Your vendors must respect your data. Smith.ai has a large legal and financial client base, and we have worked closely with IP lawyers to ensure we are not collecting any sensitive or confidential information, at any time.
Charging per-call, with free forwarding and transfers, makes your billing easy. We don't penalize you for chatty callers.
25%+ of calls coming in are spam or sales. You shouldn’t be charged for those. We make it easy to block them, too.
Smith.ai worked carefully with IP lawyers to build a product that protects your info. PATLive records your calls.
Smith.ai is not a call center. We hire U.S.-based receptionists with customer service and/or support backgrounds who are friendly, attentive to detail, patient, and adaptable. Your callers will not hear chatter in the background of their calls and will experience a service similar to (or even better than) a receptionist sitting at a desk in your office.
Our custom, proprietary software (we're ex-Googlers) is unparalleled in assisting virtual receptionists to have the right information about your business in front of them when they receive your call. Our receptionists are able to direct your callers properly no matter the situation. Based on the instructions you give us, we follow your workflow to get work done and not just leave you with a message to return and a decision to make. Give us your instructions and how to handle certain situations, like new lead-screening, and we'll do it for you.
Also, unlike PATLive, we offer outbound calls. For the same price as incoming calls, you can have our receptionists make calls on your behalf, following your exact instructions on scheduling, client intake, and contact form follow-up, and even taking payment details. Our service really is an in-house receptionist experience at a fraction of the cost.
At Smith.ai, we use technology to filter spam and improve the quality of our virtual receptionists’ service while improving their efficiency. We also keep overhead low by focusing on features that our customers need, and don’t spend time developing unused or unneeded features. How do we know what you need? We ask!
Also, unlike PATLive, we choose to staff our live receptionist service during daytime hours, when most businesses actually receive calls: Monday – Friday, 5am – 9pm PT, and Saturday – Sunday, 6am – 4pm PT. Since we offer our receptionists service at the times our clients actually need it, our staff is more productive and we can pass the savings on to you!
PATLive does not promise any type of filtering of spam calls, sales calls, or wrong numbers. With the amount of spam and sales calls received by all businesses these days, imagine how these charges can add up, even if each call is less than a minute.
At Smith.ai we promise never to charge you for spam, sales calls, wrong numbers, or even known callers you wish to block. How do we do this affordably? First, our intelligent, custom software filters out calls from known undesirable numbers. Second, for calls that make it through our filters, our team identifies calls that may likely be undesirable, and mark them as low priority. Finally, we make note of calls you wish to block, remove any charge, and prevent all future calls from that number.
Lastly — and this is a big one for our customers — we provide the confidentiality our attorney and legal clients require, and pass that on to every client. We clearly state how your data is collected and used in our terms of service.
Please let us know. Reach out at firstname.lastname@example.org or call us at (650) 727-6484.