Smith.ai Virtual Receptionists vs. Ruby Receptionists: In-Depth Comparison

Compare features and see how businesses like yours can better answer calls, capture leads, and serve clients 24/7 with Smith.ai Virtual Receptionists

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Smith.ai: The best alternative to Ruby Receptionists

Costs
Free trial
14 days
14 days
Pricing
Per call
Per ½ minute
Cost
$5–$7/call
$2.74–$3.09/min
Starting cost
$140/month
$309/month
Setup fee
NO
NO
Spam & sales calls
Free
$1.55 per ½ minute
Post-call wrap-up
Included
$1.55 per ½ minute
Capabilities
Calls answered 24/7
North America-based receptionists
Lead qualification
New lead intake
Appointment scheduling
Only on Calendly
Payment collection
Call screening, routing & prioritization
Zip code lookup
Operator service
Warm transfer
Call transfers via SMS & Slack
Instant call summaries by email & SMS
Daily call summaries
Email, SMS, Slack
Receptionists make calls for you
Same per-call pricing. Comes from your #.
Per minute including
prep & follow-up time
Spanish-speaking receptionists
Integrated technology
Call tracking dashboard
CSV upload for whitelist / blocked numbers
CRM, intake & marketing software
Some
Calendaring software
Some
Invoices and payments
Zapier
SMS & Slack
Read our reviews

Smith.ai’s receptionists provide sophisticated screening, scheduling, and intake capabilities that sync beautifully with your systems. Ruby Receptionists will leave you with more unnecessary follow-up work.

Your outsourced receptionists should feel like an extension of your office: That’s why Smith.ai receptionists answer questions about your business, screen leads, schedule appointments, take billing info, and make outgoing calls (if necessary). Ruby Receptionists offers a basic service — they will answer the phone and take a message, while you are left to screen and follow up with leads.

Virtual receptionists should also be affordable and useful to all businesses, even those with small budgets and low call-volume. Smith.ai offers flat per-­call rates starting at a low monthly minimum. Ruby’s plans are more expensive with a high price per minute and monthly minimums starting at over $300! And since they charge for spam, sales, and wrong-number calls, these prices can rack up (think about how many spam calls you regularly get). With no charge for the calls you didn’t want anyway, Smith.ai is the smarter and modern way to save time and money.

Smith.ai uses sophisticated AI technology to filter spam, route calls, map caller history, search zip code location, and increase the efficiency of our receptionists — keeping costs for you low. And it’s no surprise that we integrate seamlessly with nearly every major calendaring software and most CRMs (and for the more technically minded, chat apps like Slack and DIY integration tools like Zapier). Ruby integrates with just 3 CRM platforms and can book appointments for you on Calendly only. Furthermore, push them to customize a script or new client screening questions, and they'll often say it's beyond their scope of services.

For lead screening and intake, affordable and predictable pricing, a longer free-trial period, free handling of spam, sales, or wrong numbers, and AI-assisted professional and friendly receptionists, businesses prefer Smith.ai to Ruby Receptionists.

THE BASICS!

  • Live receptionists on duty 24/7. Forward all incoming calls or overflow phone calls only.
  • Lead qualification & client intake with CRM integration for complete workflows
  • Payment collection, with integration to your credit card processing software
  • Appointment setting & call-back scheduling, with calendar software integration
  • Outbound calls: web-form follow-ups, work status updates & appointment reminders
  • Spam & sales call blocking, call screening & prioritization, plus VIP pass-throughs
Text answering
We capture leads & help clients who text you — with live agents & AI

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“I rely on Smith.ai to handle all of my firm's calls. Their intake process integrates with my practice management software, which saves me time. Plus, their professionalism means I pay a fraction of the cost of an in-house receptionist without sacrificing quality. I recommend Smith.ai to every attorney I see.”

Regina Edwards
Edwards Family Law

“Having someone professionally answer our phones is essential to operating a business. We engaged with Smith about 3 months ago and have been extremely pleased with the service they are providing us. They are very flexible and their integration with technology has functionally made a huge difference for us. I receive a SMS message and an email within seconds of a call with all pertinent information regarding the call. They ensure critical calls make it through to me and sales calls are screened. This makes my day much more productive and we get a professional service answering the phones.”

"Smith.ai has been a major hack into improving my business flow. Playing phone tag with potential clients and constantly getting interrupted with sales calls was so tiresome. Smith.ai has completely alleviated this problem. They screen all calls that come into my main office number so only critical calls get through to me, and they schedule appointments with potential clients after having carefully screened them through my intake process. I now save so much time and only have quality appointments booked. Less stress, more appointments. It's a total win!"

“Having real, live people answering the phone has made a huge difference in the volume of my practice, and I'm all about Smith.ai's technology-driven approach. I can focus on my clients without interruptions from sales calls and spammers, yet I remain in the loop when I'm in court or a meeting thanks to their text summaries. I love that Smith.ai manages my web chats now, too! They're one of the key reasons I was able to grow from a solopreneur to an 8 person team!

Justie Nicol
Nicol Law Offices

“Smith.ai has been integral to my business at CMIT Solutions of Morristown. Their service was extremely easy to set up and they have been extremely professional with their customer care. Having a live-answer service handle all my incoming calls gives my business a level of professionalism that it was missing and allows me to easily prioritize all of my call-backs. I highly recommend Smith.ai to any business looking for a live-answer service.”

"As small business owners, it is very important to have a professional image with a quick response to our phone calls. We are at ease knowing that our clients are being greeted with a professional, friendly and upbeat voice when they call our office. The message taking is very clear, concise and effective, and allows our contact with our clients to be frictionless, effective and progressive. The service quality and superior communication skills of the Smith.ai team makes them a true extension of our office."

Get started today with a FREE 14-day/20-call trial

Live receptionists available 24/7

Starter
$140
Per Month
20
Receptionist Calls
1
Transfer Destination
$7/Call after 20
Basic
$300
Per Month
50
Receptionist Calls
2
Transfer Destinations
$6/Call after 50
Pro
$600
Per Month
120
Receptionist
Calls
5
Transfer Destinations
$5/Call after 120
Custom pricing is available. Just let us know what you need!

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Questions? Let's talk.

We integrate with your software

Contacts and call notes are logged in your systems, including CRM, intake, calendaring, and billing software

Small businesses trust Smith.ai for superior receptionist services

Smith.ai is not affiliated with the company presented for comparison purposes on this page. The information provided here serves to compare and contrast Smith.ai products and services with another company (a wholly separate entity) offering products and services that may be similar to those provided by Smith.ai. This information is provided to help potential customers evaluate Smith.ai products and services, and Smith.ai has made the best possible effort to obtain accurate information on the other company mentioned here.