Your outsourced receptionists should feel like an extension of your office: That’s why Smith.ai receptionists answer questions about your business, screen leads, schedule appointments, take billing info, and make outgoing calls (if necessary). Ruby Receptionists offers a basic service — they will answer the phone and take a message, while you are left to screen and follow up with leads.
Virtual receptionists should also be affordable and useful to all businesses, even those with small budgets and low call-volume. Smith.ai offers flat per-call rates starting at a low monthly minimum. Ruby’s plans are more expensive with a high price per minute and monthly minimums starting at over $300! And since they charge for spam, sales, and wrong-number calls, these prices can rack up (think about how many spam calls you regularly get). With no charge for the calls you didn’t want anyway, Smith.ai is the smarter and modern way to save time and money.
Smith.ai uses sophisticated AI technology to filter spam, route calls, map caller history, search zip code location, and increase the efficiency of our receptionists — keeping costs for you low. And it’s no surprise that we integrate seamlessly with nearly every major calendaring software and most CRMs (and for the more technically minded, chat apps like Slack and DIY integration tools like Zapier). Ruby integrates with just 3 CRM platforms and can book appointments for you on Calendly only. Furthermore, push them to customize a script or new client screening questions, and they'll often say it's beyond their scope of services.
For lead screening and intake, affordable and predictable pricing, a longer free-trial period, free handling of spam, sales, or wrong numbers, and AI-assisted professional and friendly receptionists, businesses prefer Smith.ai to Ruby Receptionists.