Your outsourced receptionists should feel like an extension of your office: That’s why Smith.ai receptionists answer questions about your business, screen leads, schedule appointments, take billing info, and make outgoing calls (if necessary). Ruby Receptionists offers a basic service — they will answer the phone and take a message, while you are left to screen and follow up with leads.
Virtual receptionists should also be affordable and useful to all businesses, even those with small budgets and low call-volume. Smith.ai offers flat per-call rates starting at a low monthly minimum. Ruby’s plans are more expensive with a high price per minute and monthly minimums starting at over $300! And since they charge for spam, sales, and wrong-number calls, these prices can rack up (think about how many spam calls you regularly get). With no charge for the calls you didn’t want anyway, Smith.ai is the smarter and modern way to save time and money.
Smith.ai uses sophisticated AI technology to filter spam, route calls, map caller history, search zip code location, and increase the efficiency of our receptionists — keeping costs for you low. And it’s no surprise that we integrate seamlessly with nearly every major calendaring software and most CRMs (and for the more technically minded, chat apps like Slack and DIY integration tools like Zapier). Ruby integrates with just 3 CRM platforms and can book appointments for you on Calendly only. Furthermore, push them to customize a script or new client screening questions, and they'll often say it's beyond their scope of services.
For lead screening and intake, affordable and predictable pricing, a longer free-trial period, free handling of spam, sales, or wrong numbers, and AI-assisted professional and friendly receptionists, businesses prefer Smith.ai to Ruby Receptionists.
“I rely on Smith.ai to handle all of my firm's calls. Their intake process integrates with my practice management software, which saves me time. Plus, their professionalism means I pay a fraction of the cost of an in-house receptionist without sacrificing quality. I recommend Smith.ai to every attorney I see.”
“Having someone professionally answer our phones is essential to operating a business. We engaged with Smith about 3 months ago and have been extremely pleased with the service they are providing us. They are very flexible and their integration with technology has functionally made a huge difference for us. I receive a SMS message and an email within seconds of a call with all pertinent information regarding the call. They ensure critical calls make it through to me and sales calls are screened. This makes my day much more productive and we get a professional service answering the phones.”
"Smith.ai has been a major hack into improving my business flow. Playing phone tag with potential clients and constantly getting interrupted with sales calls was so tiresome. Smith.ai has completely alleviated this problem. They screen all calls that come into my main office number so only critical calls get through to me, and they schedule appointments with potential clients after having carefully screened them through my intake process. I now save so much time and only have quality appointments booked. Less stress, more appointments. It's a total win!"
“Having real, live people answering the phone has made a huge difference in the volume of my practice, and I'm all about Smith.ai's technology-driven approach. I can focus on my clients without interruptions from sales calls and spammers, yet I remain in the loop when I'm in court or a meeting thanks to their text summaries. I love that Smith.ai manages my web chats now, too! They're one of the key reasons I was able to grow from a solopreneur to an 8 person team!”
“Smith.ai has been integral to my business at CMIT Solutions of Morristown. Their service was extremely easy to set up and they have been extremely professional with their customer care. Having a live-answer service handle all my incoming calls gives my business a level of professionalism that it was missing and allows me to easily prioritize all of my call-backs. I highly recommend Smith.ai to any business looking for a live-answer service.”
"As small business owners, it is very important to have a professional image with a quick response to our phone calls. We are at ease knowing that our clients are being greeted with a professional, friendly and upbeat voice when they call our office. The message taking is very clear, concise and effective, and allows our contact with our clients to be frictionless, effective and progressive. The service quality and superior communication skills of the Smith.ai team makes them a true extension of our office."