Your virtual receptionists offer the most value when they can act as an in-house receptionist. That’s why Smith.ai’s receptionists can qualify & intake new leads, book appointments, accept payments, make outbound calls, set up conferences, and add call notes to your CRM. PATLive doesn’t offer lead qualification or intake, which means new potential clients could easily move on while waiting for a callback or take additional time for you to screen.
Smith.ai’s receptionists answer current clients in a familiar manner, as they can easily look up zip codes and access the client’s call history. Our AI technology enables our receptionists to have the information they need for personalization so they can focus entirely on properly representing your business. PATLive works entirely on call scripts, which can make for a robotic call experience and don’t always cover every situation.
With a higher starting cost and per-minute pricing, PATLive is likely to be more expensive and sure to be less predictable. If you have an average of 2 minute calls, PATLive may seem cheaper, but since they charge per minute for spam, sales calls, and wrong numbers, your overall monthly costs are likely to be much higher. Stick with Smith.ai’s flat per-call pricing with no charge for spam filtering and your monthly cost will be easy to estimate.
For more quality leads, calls made by our receptionists, free handling of spam, sales, and wrong numbers, predictable pricing, and AI-assisted professional and friendly receptionists, businesses prefer Smith.ai to PATLive.
“I rely on Smith.ai to handle all of my firm's calls. Their intake process integrates with my practice management software, which saves me time. Plus, their professionalism means I pay a fraction of the cost of an in-house receptionist without sacrificing quality. I recommend Smith.ai to every attorney I see.”
“Having someone professionally answer our phones is essential to operating a business. We engaged with Smith about 3 months ago and have been extremely pleased with the service they are providing us. They are very flexible and their integration with technology has functionally made a huge difference for us. I receive a SMS message and an email within seconds of a call with all pertinent information regarding the call. They ensure critical calls make it through to me and sales calls are screened. This makes my day much more productive and we get a professional service answering the phones.”
"Smith.ai has been a major hack into improving my business flow. Playing phone tag with potential clients and constantly getting interrupted with sales calls was so tiresome. Smith.ai has completely alleviated this problem. They screen all calls that come into my main office number so only critical calls get through to me, and they schedule appointments with potential clients after having carefully screened them through my intake process. I now save so much time and only have quality appointments booked. Less stress, more appointments. It's a total win!"
“Having real, live people answering the phone has made a huge difference in the volume of my practice, and I'm all about Smith.ai's technology-driven approach. I can focus on my clients without interruptions from sales calls and spammers, yet I remain in the loop when I'm in court or a meeting thanks to their text summaries. I love that Smith.ai manages my web chats now, too! They're one of the key reasons I was able to grow from a solopreneur to an 8 person team!”
“Smith.ai has been integral to my business at CMIT Solutions of Morristown. Their service was extremely easy to set up and they have been extremely professional with their customer care. Having a live-answer service handle all my incoming calls gives my business a level of professionalism that it was missing and allows me to easily prioritize all of my call-backs. I highly recommend Smith.ai to any business looking for a live-answer service.”
"As small business owners, it is very important to have a professional image with a quick response to our phone calls. We are at ease knowing that our clients are being greeted with a professional, friendly and upbeat voice when they call our office. The message taking is very clear, concise and effective, and allows our contact with our clients to be frictionless, effective and progressive. The service quality and superior communication skills of the Smith.ai team makes them a true extension of our office."