Smith.ai Virtual Receptionists vs. PATLive:
In-Depth Comparison

Compare features and see how businesses like yours can better answer calls, capture leads, and serve clients 24/7 with Smith.ai Virtual Receptionists

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Smith.ai: The best alternative to PATLive

Costs
Free trial
14 days
14 days
Pricing
Per call
Per minute
Cost
$5–$7/call
$1–$1.99/min
Starting cost
$140/month
$149/month
Setup fee
NO
NO
Spam & sales calls
Free
$1–$1.99/min
Wrong numbers
Free
$1–$1.99/min
Capabilities
Calls answered 24/7
North America-based receptionists
Lead qualification
New lead intake
Appointment scheduling
Certain plans only
Payment collection
Call screening, routing & prioritization
Zip code lookup
Operator service
Warm transfer
Call transfers via SMS & Slack
Instant call summaries by email & SMS
Daily call summaries
Email, SMS, Slack
Email, SMS
Receptionists make calls for you
Same per-call pricing. Comes from your #.
Spanish-speaking receptionists
$20/month
Integrated technology
Call tracking dashboard
CSV upload for whitelist / blocked numbers
CRM, intake & marketing software
Calendaring software
Invoices and payments
Zapier
SMS & Slack
Read our reviews

Smith.ai’s live receptionists use sophisticated technology to qualify leads and sync with your systems. With PATLive, you’ll spend unnecessary time on follow-up and screening.

Your virtual receptionists offer the most value when they can act as an in-house receptionist. That’s why Smith.ai’s receptionists can qualify & intake new leads, book appointments, accept payments, make outbound calls, set up conferences, and add call notes to your CRM. PATLive doesn’t offer lead qualification or intake, which means new potential clients could easily move on while waiting for a callback or take additional time for you to screen.

Smith.ai’s receptionists answer current clients in a familiar manner, as they can easily look up zip codes and access the client’s call history. Our AI technology enables our receptionists to have the information they need for personalization so they can focus entirely on properly representing your business. PATLive works entirely on call scripts, which can make for a robotic call experience and don’t always cover every situation.

With a higher starting cost and per-minute pricing, PATLive is likely to be more expensive and sure to be less predictable. If you have an average of 2 minute calls, PATLive may seem cheaper, but since they charge per minute for spam, sales calls, and wrong numbers, your overall monthly costs are likely to be much higher. Stick with Smith.ai’s flat per-call pricing with no charge for spam filtering and your monthly cost will be easy to estimate.

For more quality leads, calls made by our receptionists, a longer free trial, free handling of spam, sales, and wrong numbers, predictable pricing, and AI-assisted professional and friendly receptionists, businesses prefer Smith.ai to PATLive.

THE BASICS!

  • Live receptionists on duty 24/7. Forward all incoming calls or overflow phone calls only.
  • Lead qualification & client intake with CRM integration for complete workflows
  • Payment collection, with integration to your credit card processing software
  • Appointment setting & call-back scheduling, with calendar software integration
  • Outbound calls: web-form follow-ups, work status updates & appointment reminders
  • Spam & sales call blocking, call screening & prioritization, plus VIP pass-throughs
Text answering
We capture leads & help clients who text you — with live agents & AI

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“I rely on Smith.ai to handle all of my firm's calls. Their intake process integrates with my practice management software, which saves me time. Plus, their professionalism means I pay a fraction of the cost of an in-house receptionist without sacrificing quality. I recommend Smith.ai to every attorney I see.”

Regina Edwards
Edwards Family Law

“Having someone professionally answer our phones is essential to operating a business. We engaged with Smith about 3 months ago and have been extremely pleased with the service they are providing us. They are very flexible and their integration with technology has functionally made a huge difference for us. I receive a SMS message and an email within seconds of a call with all pertinent information regarding the call. They ensure critical calls make it through to me and sales calls are screened. This makes my day much more productive and we get a professional service answering the phones.”

"Smith.ai has been a major hack into improving my business flow. Playing phone tag with potential clients and constantly getting interrupted with sales calls was so tiresome. Smith.ai has completely alleviated this problem. They screen all calls that come into my main office number so only critical calls get through to me, and they schedule appointments with potential clients after having carefully screened them through my intake process. I now save so much time and only have quality appointments booked. Less stress, more appointments. It's a total win!"

“Having real, live people answering the phone has made a huge difference in the volume of my practice, and I'm all about Smith.ai's technology-driven approach. I can focus on my clients without interruptions from sales calls and spammers, yet I remain in the loop when I'm in court or a meeting thanks to their text summaries. I love that Smith.ai manages my web chats now, too! They're one of the key reasons I was able to grow from a solopreneur to an 8 person team!

Justie Nicol
Nicol Law Offices

“Smith.ai has been integral to my business at CMIT Solutions of Morristown. Their service was extremely easy to set up and they have been extremely professional with their customer care. Having a live-answer service handle all my incoming calls gives my business a level of professionalism that it was missing and allows me to easily prioritize all of my call-backs. I highly recommend Smith.ai to any business looking for a live-answer service.”

"As small business owners, it is very important to have a professional image with a quick response to our phone calls. We are at ease knowing that our clients are being greeted with a professional, friendly and upbeat voice when they call our office. The message taking is very clear, concise and effective, and allows our contact with our clients to be frictionless, effective and progressive. The service quality and superior communication skills of the Smith.ai team makes them a true extension of our office."

Get started today with a FREE 14-day/20-call trial

Live receptionists available 24/7

Starter
$140
Per Month
20
Receptionist Calls
1
Transfer Destination
$7/Call after 20
Basic
$300
Per Month
50
Receptionist Calls
2
Transfer Destinations
$6/Call after 50
Pro
$600
Per Month
120
Receptionist
Calls
5
Transfer Destinations
$5/Call after 120
Custom pricing is available. Just let us know what you need!

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Questions? Let's talk.

We integrate with your software

Contacts and call notes are logged in your systems, including CRM, intake, calendaring, and billing software

Small businesses trust Smith.ai for superior receptionist services

Smith.ai is not affiliated with the company presented for comparison purposes on this page. The information provided here serves to compare and contrast Smith.ai products and services with another company (a wholly separate entity) offering products and services that may be similar to those provided by Smith.ai. This information is provided to help potential customers evaluate Smith.ai products and services, and Smith.ai has made the best possible effort to obtain accurate information on the other company mentioned here.