Smith.ai Virtual Receptionists vs. Nexa Receptionists: In-Depth Comparison

Compare features and see how businesses like yours can better answer calls, capture leads, and serve clients 24/7 with Smith.ai Virtual Receptionists

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Smith.ai: The best alternative to Nexa Receptionists

Costs
Pricing
Per call
Per minute
Cost
$5–$7.50/call
$1.50–$2.39/min
Starting cost
$210/month
$239/month
Setup fee
NO
$90
Spam & sales calls
Free
$2.39 per minute
Wrong numbers
Free
$2.39 per minute
Capabilities
Calls answered 24/7
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North America-based receptionists
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Lead qualification
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New lead intake
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Higher price tiers only
Appointment scheduling
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Higher price tiers only
Payment collection
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Call screening, routing & prioritization
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Unlimited FAQ
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Zip code lookup
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Operator service
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Warm transfer
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Call transfers via SMS & Slack
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Instant call summaries by email & SMS
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Daily call summaries
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Email, SMS, Slack
Receptionists know caller history
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Spanish-speaking receptionists
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Higher price tiers only
Integrated technology
Call tracking dashboard
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CSV upload for whitelist / blocked numbers
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CRM, intake & marketing software
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Some - Higher price tiers only
Calendaring software
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Some - Higher price tiers only
Invoices and payments
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Zapier
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SMS & Slack
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Read our reviews
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Smith.ai receptionists can screen, schedule, and intake leads and clients at any price tier. Nexa is an expensive message-taking service.

Smith.ai’s outsourced receptionists service goes above and beyond: Our receptionists can answer an unlimited number of common questions, qualify and intake leads, schedule appointments, take payments, make outbound calls, and even set up conference calls, whether you need 20 calls a month or 2000. Nexa Receptionists will answer your phone and take a message, leaving all the follow-up and lead qualification to you. You have to reach certain payment tiers just to have them schedule appointments or do basic intake, and they limit the number of FAQ they’ll answer — do your callers have a limit on questions?

Starting at $2.39/minute and assuming an average call time of 3 minutes, you’ll pay more for Nexa Receptionists than Smith.ai — but are your calls only 3 minutes? And since Nexa charges at least one minute for sales calls, spam callers, and wrong numbers, your monthly quota can really rack up. Smith.ai charges predictable per-call pricing so your caller can be properly addressed and not rushed, and with a low starting cost per month, even small businesses can afford to get started.

Nexa Receptionists doesn’t compare to Smith.ai when it comes to technology. With our proprietary technology, receptionists have unlimited FAQ about your business, lead qualification criteria, general and personal spam blocking, a complete call history for personalized answering, the ability to quickly look up caller zip codes, and much more. Furthermore, we integrate with all major business software, Zapier, Slack, calendars, and payment platforms. Nexa integrates with a few CRM and scheduling platforms, but you’ll need to reach a certain pricing tier to access them.

For personalized answering, more quality leads, booked and paid-for appointments, predictable and affordable pricing, free handling of spam, sales, and wrong numbers, and AI-assisted receptionists, businesses prefer Smith.ai to Nexa Receptionists.

THE BASICS!

Live receptionists on duty 24/7. Forward all incoming calls or overflow phone calls only.
Appointment setting & call-back scheduling, with calendar software integration
Lead qualification & client intake with CRM integration for complete workflows
Outbound calls: web-form follow-ups, work status updates & appointment reminders
Payment collection, with integration to your credit card processing software
Spam & sales call blocking, call screening & prioritization, plus VIP pass-throughs

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“I rely on Smith.ai to handle all of my firm's calls. Their intake process integrates with my practice management software, which saves me time. Plus, their professionalism means I pay a fraction of the cost of an in-house receptionist without sacrificing quality. I recommend Smith.ai to every attorney I see.”

Regina Edwards
Edwards Family Law

“Having someone professionally answer our phones is essential to operating a business. We engaged with Smith about 3 months ago and have been extremely pleased with the service they are providing us. They are very flexible and their integration with technology has functionally made a huge difference for us. I receive a SMS message and an email within seconds of a call with all pertinent information regarding the call. They ensure critical calls make it through to me and sales calls are screened. This makes my day much more productive and we get a professional service answering the phones.”

"Smith.ai has been a major hack into improving my business flow. Playing phone tag with potential clients and constantly getting interrupted with sales calls was so tiresome. Smith.ai has completely alleviated this problem. They screen all calls that come into my main office number so only critical calls get through to me, and they schedule appointments with potential clients after having carefully screened them through my intake process. I now save so much time and only have quality appointments booked. Less stress, more appointments. It's a total win!"

“Having real, live people answering the phone has made a huge difference in the volume of my practice, and I'm all about Smith.ai's technology-driven approach. I can focus on my clients without interruptions from sales calls and spammers, yet I remain in the loop when I'm in court or a meeting thanks to their text summaries. I love that Smith.ai manages my web chats now, too! They're one of the key reasons I was able to grow from a solopreneur to an 8 person team!

Justie Nicol
Nicol Law Offices

“Smith.ai has been integral to my business at CMIT Solutions of Morristown. Their service was extremely easy to set up and they have been extremely professional with their customer care. Having a live-answer service handle all my incoming calls gives my business a level of professionalism that it was missing and allows me to easily prioritize all of my call-backs. I highly recommend Smith.ai to any business looking for a live-answer service.”

"As small business owners, it is very important to have a professional image with a quick response to our phone calls. We are at ease knowing that our clients are being greeted with a professional, friendly and upbeat voice when they call our office. The message taking is very clear, concise and effective, and allows our contact with our clients to be frictionless, effective and progressive. The service quality and superior communication skills of the Smith.ai team makes them a true extension of our office."

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Live receptionists available 24/7

Starter
$210
Per Month
30
Receptionist Calls
1
Transfer Destination
$7.50/Call after 30
Basic
$360
Per Month
60
Receptionist Calls
2
Transfer Destinations
$6.50/Call after 60
Pro
$750
Per Month
150
Receptionist
Calls
5
Transfer Destinations
$5.50/Call after 150
Custom pricing is available. Just let us know what you need!

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Questions? Let's talk.

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Learn how Smith.ai can help your business. We’ll address your questions about Smith.ai phone receptionists, live chat, or both.

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We integrate with your software

Contacts and call notes are logged in your systems, including CRM, intake, calendaring, and billing software

Small businesses trust Smith.ai for superior receptionist services

Smith.ai is not affiliated with the company presented for comparison purposes on this page. The information provided here serves to compare and contrast Smith.ai products and services with another company (a wholly separate entity) offering products and services that may be similar to those provided by Smith.ai. This information is provided to help potential customers evaluate Smith.ai products and services, and Smith.ai has made the best possible effort to obtain accurate information on the other company mentioned here.