Smith.ai vs. LEX Reception

Outsourced virtual receptionists are most practical when they add real value to your business. While both Smith.ai and LEX Reception qualify leads, book appointments, and take payments, Smith.ai goes a few steps further for law firms. We accept collect calls from jail, complete conflict checks, set up conference calls when multiple parties need to meet, transcribe calls at your convenience, and much more. We aim to be an extra-useful extension of your practice.

What happens if you're a defense attorney and receive collect calls from jail? Smith.ai can accept them for you, offering a critical connection to a law office for someone in need. And as for leads who call, how many are qualified? Smith.ai can catch potential conflicts on the first call, using our conflict checker service, so you avoid speaking with a party you're inclined or obliged to stay away from.

Another thing that sets Smith.ai apart? Our technology-led services. Smith.ai virtual receptionists use our proprietary software enhanced with AI to immediately access your custom instructions and call history and trigger post-call communications and summaries.

Smith.ai and LEX Reception both have Zapier integrations, but when it comes to custom, native integrations, Smith.ai integrates with 100+ popular CRMs, billing software, and calendar systems. Smith.ai also integrates with Make and has open APIs for those more tech-advanced users. LEX Reception integrates with just a fraction of available programs.

It can be difficult to calculate the difference in price since Smith.ai has predictable per call pricing whereas LEX Reception charges per minute. However, remember that with per minute pricing, even one long call can spike your bill. And we know legal clients can sometimes talk and talk! Since LEX Reception charges for spam, sales, and wrong numbers beyond the first 30 under 30 seconds each month, your monthly bill can be unpredictable, especially with larger volume plans. All sales, spam, and wrong calls are free with Smith.ai, without limitation. You can also try our service risk-free for 14 days, with our money-back guarantee, for a starting cost of $285/month. That's far less than LEX Reception's starting price of $425/month for only 150 minutes.

For growth-minded business owners who care about price transparency, seamless integrations, and more robust legal-specific services, Smith.ai is the superior choice over LEX Reception.