Outsourced virtual receptionists are most practical when they add real value to your business, and Smith.ai takes it up a notch. While both Smith.ai and LEX Reception qualify leads, screen calls, book appointments, and make outbound calls, Smith.ai goes a few steps further by accepting payments, accepting collect calls from jail, completing conflict checks, and more. We aim to be an extra-useful extension of your office.
What happens if you charge for consultations or have past-due bills that clients have left unpaid? Smith.ai can take payments by phone, through both inbound and outbound calls, so you never have to chase down payments again. Do you receive collect calls from jail? Smith.ai can accept them for you, offering a critical connection to a law office for someone in need. And as for leads who call, how will your receptionist service identify potential conflicts, so unqualified leads are flagged at the outset? Smith.ai can catch potential conflicts on the first call, so you avoid speaking with a party you're inclined or obliged to stay away from.
Another thing that sets Smith.ai apart? Technology-led services. Smith.ai receptionists use our proprietary dashboard enhanced with AI to immediately access your custom instructions and call history, set up conference calls (ideal for depositions and mediations), trigger post-call communications like SMS and email follow-up messages (for leads who need nurturing), and more. Smith.ai and LEX Reception both have Zapier integrations, but when it comes to custom, native integrations Smith.ai integrates with 30+ popular systems including CRMs, scheduling software, and billing programs. LEX Reception integrates with just 10 programs.
It can be difficult to calculate the difference in price, as Smith.ai has predictable per-call fees whereas LEX Reception charges per-minute. However, remember that with per-minute pricing, even one long call can spike your bill. And we know legal clients can talk, and talk, and...talk! And since LEX Reception charges for spam, sales, and wrong numbers beyond the first 30 under 30 seconds each month, your monthly bill can be unpredictable, especially with larger plans. All sales, spam, and wrong calls are free with Smith.ai, without limitation. You can also try our service risk-free for 14 days, with our money-back guarantee, for a starting cost of $210/month, less than LEX Reception's starting price of $300/month.
For more complex phone answering, more paid consultations, fewer follow-up hassles, greater ease managing your lead and client data across your business systems thanks to robust integrations, and 100% free spam blocking, businesses prefer Smith.ai to LEX Reception.
“I rely on Smith.ai to handle all of my firm's calls. Their intake process integrates with my practice management software, which saves me time. Plus, their professionalism means I pay a fraction of the cost of an in-house receptionist without sacrificing quality. I recommend Smith.ai to every attorney I see.”
“Having someone professionally answer our phones is essential to operating a business. We engaged with Smith about 3 months ago and have been extremely pleased with the service they are providing us. They are very flexible and their integration with technology has functionally made a huge difference for us. I receive a SMS message and an email within seconds of a call with all pertinent information regarding the call. They ensure critical calls make it through to me and sales calls are screened. This makes my day much more productive and we get a professional service answering the phones.”
"Smith.ai has been a major hack into improving my business flow. Playing phone tag with potential clients and constantly getting interrupted with sales calls was so tiresome. Smith.ai has completely alleviated this problem. They screen all calls that come into my main office number so only critical calls get through to me, and they schedule appointments with potential clients after having carefully screened them through my intake process. I now save so much time and only have quality appointments booked. Less stress, more appointments. It's a total win!"
“Having real, live people answering the phone has made a huge difference in the volume of my practice, and I'm all about Smith.ai's technology-driven approach. I can focus on my clients without interruptions from sales calls and spammers, yet I remain in the loop when I'm in court or a meeting thanks to their text summaries. I love that Smith.ai manages my web chats now, too! They're one of the key reasons I was able to grow from a solopreneur to an 8 person team!”
“Smith.ai has been integral to my business at CMIT Solutions of Morristown. Their service was extremely easy to set up and they have been extremely professional with their customer care. Having a live-answer service handle all my incoming calls gives my business a level of professionalism that it was missing and allows me to easily prioritize all of my call-backs. I highly recommend Smith.ai to any business looking for a live-answer service.”
"As small business owners, it is very important to have a professional image with a quick response to our phone calls. We are at ease knowing that our clients are being greeted with a professional, friendly and upbeat voice when they call our office. The message taking is very clear, concise and effective, and allows our contact with our clients to be frictionless, effective and progressive. The service quality and superior communication skills of the Smith.ai team makes them a true extension of our office."