Smith.ai Live Chat vs. SupportNinja

Compare features and see how businesses like yours can better capture leads and serve clients with Smith.ai Live Chat.

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Smith.ai: The best alternative to SupportNinja

Costs
Free trial
14 days
No
Base pricing
Per chat
Info unavailable
Setup fee
No
Info unavailable
Capabilities
Staffed by live agents 24/7
Lead qualifi-cation
Lead qualification
Appointment scheduling
New client intake
CRM integration
Includes chat platform
AI-driven technology
Free
Canned responses & business FAQ
Bilingual agents & language translation
Text Answering
Read our reviews

Smith.ai’s Live Chat agents capture, qualify, and book new leads. SupportNinja has hidden prices and processes.

Smith.ai Live Chat starts with incredible technology — our sophisticated platform increases the speed and accuracy of our agents. We hire incredible people — our agents are obsessed with good customer service and go through a rigorous training process. The end product is live chat staffed by people who can quickly answer questions, qualify leads, book appointments, and send transcripts and lead contact info via email, SMS, or directly to your CRM.

SupportNinja doesn’t provide any technology, and they are vague about their services. Outsourced live chat definitely shouldn’t feel outsourced; it should be an extension of your office. With a limit on the platforms they’ll use, no translation services, no free trial, and an unknown onboarding process, you’ll end up shelling out for unknown quality. In a worst case scenario, their chat agents are confusing and your clients call you to complain.

Speaking of prices, SupportNinja makes no mention of setup costs, pricing models, monthly charges, or hourly rates on their website. Obviously, it’s hard to compare the price of their services to Smith.ai. But their lack of transparency is an indicator of what it might be like to work with them. Smith.ai is very transparent about our affordable pricing. Plus, we have a 20-chat / 14-day free trial, no setup fees, month-to-month contracts, and absolutely no hidden fees, ever!

For predictable and transparent pricing, efficient and friendly agents, happier clients, better customer service, and fewer phone interruptions, businesses prefer Smith.ai Live Chat over SupportNinja.

THE BASICS!

  • Live chat agents on duty 24/7
  • Appointment & call-back scheduling with calendar integration
  • Payment collection with billing software integration
  • Real-time lead qualification & intake with CRM integration for complete workflows
  • AI technology powers automatic responses, real-time English-Spanish translation, and more.
  • Instant chat transcripts via email. Contacts and chat conversations logged in your CRM.
Text answering
We capture leads & help clients who text you — with live agents & AI

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“Great customer care and functionality. I love using Smith.ai. They do such a great job in following instructions on how I'd like my cases handled. I especially love the fact that I get email transcripts of all chats. I have never had incorrect information obtained (contact info) from any potential clients by Smith.ai. They are very detail oriented!”

Justie Nicol
Nicol Law Offices

"Smith allows us to converse with website visitors and turn them into potential clients. They've made it easier for us to be there at all times, even when we're not. We've worked with other vendors in the past and have found Smith.ai among the easiest to use. They're very responsive, they communicate well, and serve as our front lines for client communications."

Scott Peterson
D'Orazio Peterson

“Simple way to start a great client experience. There are a lot of Chat options available, but this was a no brainer for us because of our great experience with Smith.ai as a company. Everything they do is focused on simplicity. Stuff just works. They make everything easy and have focused on hiring great people, which is evident by the way they treat us as a customer and the people that they chat with on our behalf.”

Brian Waller
Sequel Law

“Love Smith.ai Chat! There is no way that I could staff a feature like that in house with my small business. Smith.ai makes the chat feature available around the clock. I am a lawyer and this feature is great for clients who are nervous or shy about making that initial phone call, or who are up thinking about the problem that they need help with outside of business hours. The Smith.ai Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business. I have tried other companies. Smith.ai is the best!”

Nicole G.
Gorovsky Law

live chat STAFFED 24/7

Starter

$140
Per Month
20
Live Chats
$7/Chat after 20

Basic

$300
Per Month
50
Live Chats
$6/Chat after 50

Pro

$600
Per Month
120
Live Chats
$5/Chat after 120
CUSTOM PRICING IS AVAILABLE. JUST LET US KNOW WHAT YOU NEED!

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Questions? Let's talk.

We integrate with your software

Contacts and chat transcripts are instantly logged in your systems

Small businesses trust Smith.ai for fast & friendly live chat

Smith.ai is not affiliated with the company presented for comparison purposes on this page. The information provided here serves to compare and contrast Smith.ai products and services with another company (a wholly separate entity) offering products and services that may be similar to those provided by Smith.ai. This information is provided to help potential customers evaluate Smith.ai products and services, and Smith.ai has made the best possible effort to obtain accurate information on the other company mentioned here.