Live Chat vs. SupportNinja

Compare features and see how businesses like yours can better capture leads and serve clients with Live Chat.

Start your 14-day/20-chat FREE TRIAL! The best alternative to SupportNinja

Free trial
14 days
Base pricing
Per chat
Info unavailable
Setup fee
Info unavailable
Staffed by live agents 24/7
Lead qualifi-cation
Lead qualification
Appointment scheduling
New client intake
CRM integration
Includes chat platform
AI-driven technology
Canned responses & business FAQ
Bilingual agents & language translation
Text Answering
Read our reviews’s Live Chat agents capture, qualify, and book new leads. SupportNinja has hidden prices and processes. Live Chat starts with incredible technology — our sophisticated platform increases the speed and accuracy of our agents. We hire incredible people — our agents are obsessed with good customer service and go through a rigorous training process. The end product is live chat staffed by people who can quickly answer questions, qualify leads, book appointments, and send transcripts and lead contact info via email, SMS, or directly to your CRM.

SupportNinja doesn’t provide any technology, and they are vague about their services. Outsourced live chat definitely shouldn’t feel outsourced; it should be an extension of your office. With a limit on the platforms they’ll use, no translation services, no free trial, and an unknown onboarding process, you’ll end up shelling out for unknown quality. In a worst case scenario, their chat agents are confusing and your clients call you to complain.

Speaking of prices, SupportNinja makes no mention of setup costs, pricing models, monthly charges, or hourly rates on their website. Obviously, it’s hard to compare the price of their services to But their lack of transparency is an indicator of what it might be like to work with them. is very transparent about our affordable pricing. Plus, we have a 20-chat / 14-day free trial, no setup fees, month-to-month contracts, and absolutely no hidden fees, ever!

For predictable and transparent pricing, efficient and friendly agents, happier clients, better customer service, and fewer phone interruptions, businesses prefer Live Chat over SupportNinja.


  • Live chat agents on duty 24/7
  • Appointment & call-back scheduling with calendar integration
  • Payment collection with billing software integration
  • Real-time lead qualification & intake with CRM integration for complete workflows
  • AI technology powers automatic responses, real-time English-Spanish translation, and more.
  • Instant chat transcripts via email. Contacts and chat conversations logged in your CRM.
Text answering
We capture leads & help clients who text you — with live agents & AI

Start your 14-day/20-chat FREE TRIAL!

“Great customer care and functionality. I love using They do such a great job in following instructions on how I'd like my cases handled. I especially love the fact that I get email transcripts of all chats. I have never had incorrect information obtained (contact info) from any potential clients by They are very detail oriented!”

Justie Nicol
Nicol Law Offices

"Smith allows us to converse with website visitors and turn them into potential clients. They've made it easier for us to be there at all times, even when we're not. We've worked with other vendors in the past and have found among the easiest to use. They're very responsive, they communicate well, and serve as our front lines for client communications."

Scott Peterson
D'Orazio Peterson

“Simple way to start a great client experience. There are a lot of Chat options available, but this was a no brainer for us because of our great experience with as a company. Everything they do is focused on simplicity. Stuff just works. They make everything easy and have focused on hiring great people, which is evident by the way they treat us as a customer and the people that they chat with on our behalf.”

Brian Waller
Sequel Law

“Love Chat! There is no way that I could staff a feature like that in house with my small business. makes the chat feature available around the clock. I am a lawyer and this feature is great for clients who are nervous or shy about making that initial phone call, or who are up thinking about the problem that they need help with outside of business hours. The Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business. I have tried other companies. is the best!”

Nicole G.
Gorovsky Law

live chat STAFFED 24/7


Per Month
Live Chats
$7/Chat after 20


Per Month
Live Chats
$6/Chat after 50


Per Month
Live Chats
$5/Chat after 120

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Questions? Let's talk.

We integrate with your software

Contacts and chat transcripts are instantly logged in your systems

Small businesses trust for fast & friendly live chat is not affiliated with the company presented for comparison purposes on this page. The information provided here serves to compare and contrast products and services with another company (a wholly separate entity) offering products and services that may be similar to those provided by This information is provided to help potential customers evaluate products and services, and has made the best possible effort to obtain accurate information on the other company mentioned here.