Live Chat vs. AnswerConnect

Compare features and see how businesses like yours can better capture leads and serve clients with Live Chat.

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Money-back guarantee
Price structure
Per chat w/ new leads or current clients
Per minute
Base pricing
Per chat
$149/100 minutes
Starting price
Setup fee
Terms of service
Staffed by live agents 24/7
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Lead qualifi-cation
Lead qualification
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Appointment scheduling
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New client intake
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Real-time Spanish translation
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Canned responses & business FAQ
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CRM integration
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Proactive engagement
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Custom branding
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Text Answering
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Read our reviews
Clutch LogoCapterra Logo’s Live Chat has predictable pricing and a low starting cost. With AnswerConnect, monthly charges easily add up.

Customers increasingly want to engage with live chat rather than making a phone call, but for smaller businesses with low website volume, starting an outsourced chat plan needs to be immediately affordable. That’s why Live Chat starts at the low price of $140/month (after your 20-chat/14-day free trial) with no setup fee. And we use sophisticated AI technology to assist chat agents in providing excellent service to your web visitors and 100% focus on problem solving, lead qualification, and scheduling new new leads on your calendar.

AnswerConnect charges you a setup fee ($49.99) and their per-minute pricing can be confusing and unnecessarily expensive. Imagine you have a lead that’s fairly distracted on multiple browser tabs: They might take 30 seconds or a minute just to respond to one message. One or two lagging conversations a week could eat up your whole monthly minutes quota.

For predictable pricing, lower starting costs, and advanced AI technology, businesses prefer over AnswerConnect.


Live chat agents on duty 24/7
Real-time lead qualification & intake with CRM integration for complete workflows
Appointment & call-back scheduling with calendar integration
AI technology powers automatic responses, real-time English-Spanish translation, and more.
Payment collection with billing software integration
Instant chat transcripts via email. Contacts and chat conversations logged in your CRM.

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“Great customer care and functionality. I love using They do such a great job in following instructions on how I'd like my cases handled. I especially love the fact that I get email transcripts of all chats. I have never had incorrect information obtained (contact info) from any potential clients by They are very detail oriented!”
Justie Nicol
"Smith allows us to converse with website visitors and turn them into potential clients. They've made it easier for us to be there at all times, even when we're not. We've worked with other vendors in the past and have found among the easiest to use. They're very responsive, they communicate well, and serve as our front lines for client communications."
Scott Peterson
“Simple way to start a great client experience. There are a lot of Chat options available, but this was a no brainer for us because of our great experience with as a company. Everything they do is focused on simplicity. Stuff just works. They make everything easy and have focused on hiring great people, which is evident by the way they treat us as a customer and the people that they chat with on our behalf.”
Brian Waller
“Love Chat! There is no way that I could staff a feature like that in house with my small business. makes the chat feature available around the clock. I am a lawyer and this feature is great for clients who are nervous or shy about making that initial phone call, or who are up thinking about the problem that they need help with outside of business hours. The Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business. I have tried other companies. is the best!”
Nicole G.

live chat STAFFED 24/7


Per Month
Live Chats
$7/Chat after 20


Per Month
Live Chats
$6/Chat after 50


Per Month
Live Chats
$5/Chat after 120

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Learn how can help your business. We’ll address your questions about phone receptionists, live chat, or both.

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We integrate with your software

Contacts and chat transcripts are instantly logged in your systems

Small businesses trust for fast & friendly live chat is not affiliated with the company presented for comparison purposes on this page. The information provided here serves to compare and contrast products and services with another company (a wholly separate entity) offering products and services that may be similar to those provided by This information is provided to help potential customers evaluate products and services, and has made the best possible effort to obtain accurate information on the other company mentioned here.