Smith.ai Chatbot vs. WhosOn

Compare features and see how your business can better capture leads and serve clients with the fully automated Smith.ai Chatbot.

GET STARTED NOW

The Smith.ai Advantage

Capture leads 24/7
No staff
needed
Free & unlimited chats

Smith.ai: The best alternative to WhosOn

Smith.ai
WhosOn
INCLUDED FOR FREE
Unlimited chat conversations
100% bot-answered chats, 24/7
Captures email on every conversation
Captures phone number if desired
Automated lead qualification
Smart Q&A database
Custom AI bot
Pre-chat disclaimer
Mobile-friendly
Custom branding
Public API
Email support
Activity Dashboard
BOOSTED SERVICE
Seats for your staff
0
No seats needed
1</br>More seats with premium plans
Add professional live-chat agents
From $140/mo
Totally optional
X – live chat is available, but has to be staffed by you
Unlimited Q&A and knowledge base
$50/month
X – you'll have to go elsewhere for this feature
Unlimited conversation playbooks
$50/month
X – you'll have to find playbooks elsewhere
CRM integrations
$0.50/chat
Available with paid plans starting at $275/user per month
Zapier integration
$0.50/chat
Available with paid plans starting at $400 per month
White-glove setup option
$150 one-time fee
Totally optional
X – your team will do the work
Custom programming
$200/hr
Totally optional
Additional $7 per license, only available to those with 250+ users
Read our reviews
Clutch LogoCapterra Logo

Automated Chatbots vs. Live Chat Software

Automated Chatbot
Live Chat Software
Answers messages w/o extra staff
Yes
No
Quick one-time setup
Yes
No
Responds immediately 24/7
Yes
No
Automates lead qualification & intake
Yes
Sometimes
Triages chats automatically
Yes
No
100% consistency
Yes
No
Screens spam & sales
Yes
No

Smith.ai Chatbot is a fully automated solution for lead capture. WhosOn delivers enterprise-grade chat solutions for affordable automation.

Today, your customers are demanding features like chatbots and live chat. More than 90% of people want brands to have online self-service portals. What is a chatbot if not an interactive self-service portal? And, when you consider that more than half of your audience prefers live chat to other means of contacting a business, you’re setting yourself up for a double win here. 

So, what’s in a chatbot and how can you choose? Modern tools are not all created equally, but they do share some impressive features. In this apples-to-apples comparison, we’ll see how the Smith.ai Chatbot and WhosOn deliver the lead capture and automation solutions that your business needs. 

Let’s start with WhosOn. There are three levels of plans to choose from, all offering impressive pricing for the features. However, you will have to pay, so it’s automatically losing points.  

WhosOn offers plenty of rich AI, chat security, user segmentation, multichannel communication tools, a help desk, monitoring and management tools, and of course, a robust chat app with all the features you’d expect. But again, you’re getting what you pay for (or hopefully, anyway). 

The Smith.ai Chatbot does pull ahead in a couple of areas. For starters, it’s completely free. Not only that, but you’ll get an unlimited Knowledge Base and Q&A database with Smith.ai, which isn’t offered with WhosOn. 

Did you know 25% of your customer chat requests come in after hours? If you’re not staffing the chat 24 hours a day, seven days a week, you could be dropping the ball. WhosOn is a great platform, but unless you’ve got the funds to invest in your own team of agents to field the chats, you’ll have to reconsider your options. 

And that, of course, is where Smith.ai pulls ahead. Not only does the chatbot offer impressive features, but it comes with the capability to learn as it goes and take care of everything for you.

THE BASICS!

Live chat agents on duty 24/7
Real-time lead qualification & intake with CRM integration for complete workflows
Appointment & call-back scheduling with calendar integration
AI technology powers automatic responses, real-time English-Spanish translation, and more.
Payment collection with billing software integration
Instant chat transcripts via email. Contacts and chat conversations logged in your CRM.

What our customers are saying

“Great customer care and functionality. I love using Smith.ai. They do such a great job in following instructions on how I'd like my cases handled. I especially love the fact that I get email transcripts of all chats. I have never had incorrect information obtained (contact info) from any potential clients by Smith.ai. They are very detail oriented!”
Justie Nicol
"Smith allows us to converse with website visitors and turn them into potential clients. They've made it easier for us to be there at all times, even when we're not. We've worked with other vendors in the past and have found Smith.ai among the easiest to use. They're very responsive, they communicate well, and serve as our front lines for client communications."
Scott Peterson
“Simple way to start a great client experience. There are a lot of Chat options available, but this was a no brainer for us because of our great experience with Smith.ai as a company. Everything they do is focused on simplicity. Stuff just works. They make everything easy and have focused on hiring great people, which is evident by the way they treat us as a customer and the people that they chat with on our behalf.”
Brian Waller
“Love Smith.ai Chat! There is no way that I could staff a feature like that in house with my small business. Smith.ai makes the chat feature available around the clock. I am a lawyer and this feature is great for clients who are nervous or shy about making that initial phone call, or who are up thinking about the problem that they need help with outside of business hours. The Smith.ai Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business. I have tried other companies. Smith.ai is the best!”
Nicole G.

Unlimited chats answered 24/7/365

FREE AI
CHATBOT

$0
Per Month
Unlimited
chat conversations
includes
4 q&A and 1 playbook

ADD-on
Pricing

Unlimited playbooks - $50/mo
Unlimited Q&A - $50/mo
CRM Integrations - $0.50/chat
White-glove installation - $150

We integrate with your software

Contacts and chat transcripts are instantly logged in your systems

Small businesses trust Smith.ai Chatbot to capture more leads