Today, your customers are demanding features like chatbots and live chat. More than 90% of people want brands to have online self-service portals. What is a chatbot if not an interactive self-service portal? And, when you consider that more than half of your audience prefers live chat to other means of contacting a business, you’re setting yourself up for a double win here.
So, what’s in a chatbot and how can you choose? Modern tools are not all created equally, but they do share some impressive features. In this apples-to-apples comparison, we’ll see how the Smith.ai Chatbot and WhosOn deliver the lead capture and automation solutions that your business needs.
Let’s start with WhosOn. There are three levels of plans to choose from, all offering impressive pricing for the features. However, you will have to pay, so it’s automatically losing points.
WhosOn offers plenty of rich AI, chat security, user segmentation, multichannel communication tools, a help desk, monitoring and management tools, and of course, a robust chat app with all the features you’d expect. But again, you’re getting what you pay for (or hopefully, anyway).
The Smith.ai Chatbot does pull ahead in a couple of areas. For starters, it’s completely free. Not only that, but you’ll get an unlimited Knowledge Base and Q&A database with Smith.ai, which isn’t offered with WhosOn.
Did you know 25% of your customer chat requests come in after hours? If you’re not staffing the chat 24 hours a day, seven days a week, you could be dropping the ball. WhosOn is a great platform, but unless you’ve got the funds to invest in your own team of agents to field the chats, you’ll have to reconsider your options.
And that, of course, is where Smith.ai pulls ahead. Not only does the chatbot offer impressive features, but it comes with the capability to learn as it goes and take care of everything for you.
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