Chatbot vs. Olark

Compare features and see how your business can better capture leads and serve clients with the fully automated Chatbot.


The Advantage

Capture leads 24/7
No staff
Free & unlimited chats the best alternative to Olark
Unlimited chat conversations
100% bot-answered chats, 24/7
Captures email on every conversation
Captures phone number if desired
Automated lead qualification
Smart Q&A database
Custom AI bot
Pre-chat disclaimer
Custom branding
Public API
Email support
Activity Dashboard
Seats for your staff
No seats needed
Unlimited with paid plans
Add professional live-chat agents
From $140/mo
Totally optional
X – live chat is available, but has to be staffed by you
Unlimited Q&A and knowledge base
Available with select paid plans
Unlimited conversation playbooks
X – you'll need to go elsewhere for playbooks
CRM integrations
Available with paid plans starting at $29 per month, per agent
Zapier integration
Available with paid plans starting at $29 per month, per agent
White-glove setup option
$150 one-time fee
Totally optional
X – you'll have a CSM for support, but your team will do the work
Custom programming
Totally optional
Available with paid plans, custom quote required
Read our reviews
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Automated Chatbots vs. Live Chat Software

Automated Chatbot
Live Chat Software
Answers messages w/o extra staff
Quick one-time setup
Responds immediately 24/7
Automates lead qualification & intake
Triages chats automatically
100% consistency
Screens spam & sales

The Chatbot offers a fully-automated communication solution for lead generation and more. Olark has a chatbot that has some good features, but it won’t always be free.

The Chatbot empowers you to be fully attentive to your audience even when you’re buried under work. That's the entire goal of an app or chatbot, after all—to decrease your workload while boosting your business. Olark has a lot of great features, but it’s not going to take your hands completely out of the equation. With the Olark tool, you’ll find standard features like file sharing and cash transfers. And on the dashboard, users will have no trouble managing things and keeping them organized.

As more and more people are seeking out chatbots and AI, the more features you can offer, the better. You need to make sure that you choose a tool that delivers everything that you need. The good news is that when you’re debating between Olark and’s Chatbot, you’re already looking at two of the best tools on the market.

Olark offers unlimited chat history and real-time reporting, along with advanced reporting and privacy features. It also includes customization of the chatbox and plenty of targeting and segmentation options to create a total lead capture strategy out of your chatbot and live chat tool. There are also versions available for higher education and government organizations.

There’s a lot to love if you’ve got a small enough operation that you can afford to invest in a solid chatbot. The Chatbot offers similar features, plus, more, and is totally free to use.

Do you have the capacity to be available 24 hours a day? Considering that after-hours calls and chats make up 25% of all communications, you will need to make sure that you don’t miss a single one.

So, what’s the verdict? We’re really impressed by the offering from Olark, and it’s a really simple, user-friendly tool that’s worth a look. However, you’ll spend a lot less and have a lot less stress when you embrace the fully-automated chatbot from that creates an AI face just for your brand.


Live chat agents on duty 24/7
Real-time lead qualification & intake with CRM integration for complete workflows
Appointment & call-back scheduling with calendar integration
AI technology powers automatic responses, real-time English-Spanish translation, and more.
Payment collection with online billing and invoice links
Instant chat transcripts via email. Contacts and chat conversations logged in your CRM.

What our customers are saying

“Great customer care and functionality. I love using They do such a great job in following instructions on how I'd like my cases handled. I especially love the fact that I get email transcripts of all chats. I have never had incorrect information obtained (contact info) from any potential clients by They are very detail oriented!”
Justie Nicol
"Smith allows us to converse with website visitors and turn them into potential clients. They've made it easier for us to be there at all times, even when we're not. We've worked with other vendors in the past and have found among the easiest to use. They're very responsive, they communicate well, and serve as our front lines for client communications."
Scott Peterson
“Simple way to start a great client experience. There are a lot of Chat options available, but this was a no brainer for us because of our great experience with as a company. Everything they do is focused on simplicity. Stuff just works. They make everything easy and have focused on hiring great people, which is evident by the way they treat us as a customer and the people that they chat with on our behalf.”
Brian Waller
“Love Chat! There is no way that I could staff a feature like that in house with my small business. makes the chat feature available around the clock. I am a lawyer and this feature is great for clients who are nervous or shy about making that initial phone call, or who are up thinking about the problem that they need help with outside of business hours. The Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business. I have tried other companies. is the best!”
Nicole G.

Unlimited chats answered 24/7/365


Per Month
chat conversations
4 q&A and 1 playbook


Unlimited playbooks - $50/mo
Unlimited Q&A - $50/mo
CRM Integrations - $0.50/chat
White-glove installation - $150

We integrate with your software

Contacts and chat transcripts are instantly logged in your systems

Small businesses trust Chatbot to capture more leads