Smith.ai Chatbot vs. Engati Chatbot

Compare features and see how your business can better capture leads and serve clients with the fully automated Smith.ai Chatbot.

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The Smith.ai Advantage

Capture leads 24/7
No staff
needed
Free & unlimited chats

Smith.ai: The best alternative to Engati Chatbot

Smith.ai
Engati Chatbot
INCLUDED FOR FREE
Unlimited chat conversations
100% bot-answered chats, 24/7
Captures email on every conversation
Captures phone number if desired
Automated lead qualification
Smart Q&A database
Custom AI bot
Pre-chat disclaimer
Mobile-friendly
Custom branding
Public API
Email support
Activity Dashboard
BOOSTED SERVICE
Seats for your staff
0
No seats needed
1</br>More seats for $19 per agent, per month
Add professional live-chat agents
From $140/mo
Totally optional
X – live chat is available, but has to be staffed by you
Unlimited Q&A and knowledge base
$50/month
Unlimited only available on premium plans
Unlimited conversation playbooks
$50/month
Some plans have lead qualification tools
CRM integrations
$0.50/chat
Available with paid plans starting at $249 per month
Zapier integration
$0.50/chat
Available with paid plans starting at $249 per month
White-glove setup option
$150 one-time fee
Totally optional
Only available with custom-priced Enterprise plans
Custom programming
$200/hr
Totally optional
Limited based on tier/package
Read our reviews
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Automated Chatbots vs. Live Chat Software

Automated Chatbot
Live Chat Software
Answers messages w/o extra staff
Yes
No
Quick one-time setup
Yes
No
Responds immediately 24/7
Yes
No
Automates lead qualification & intake
Yes
Sometimes
Triages chats automatically
Yes
No
100% consistency
Yes
No
Screens spam & sales
Yes
No

Smith.ai Chatbot is a fully automated solution for lead capture. Engati Chatbot offers quick-to-deploy chatbots for several platforms and channels.

There’s something to be said for installing the right chatbot. As with any business software, they’re not all created equally. Today’s consumer demands instant answers and self-service when they’re interacting with brands online. If you can deliver it, that will put you miles ahead of the competition.

You can use a chatbot in several ways. Of course, it can be available for troubleshooting or customer service. However, you can also use proactive chat to message people once they reach your site or after a certain period of time. This helps you engage more contacts and convert more leads. Both the Smith.ai Chatbot and Engati Chatbot offer solutions like this, and more, but each has its own features to consider.

Engati Chatbot bills itself as a “simply intelligent” business solution. However, despite its intelligence, it still makes users do all the work. You'll find simple-to-integrate chatbots and other communication tools. The company boasts integrations that take less than 10 minutes to build and incorporate, but that’s assuming you’re fluent with the tools and have the time to set them up accordingly.

Engati promotes easy chatbot creation for those with limited programming experience. If you’ve already got a team of agents and you want a simple-to-use tool, it does the job. However, you’ll have to pay for a business or enterprise plan to make it worth your while.

With the Smith.ai Chatbot, on the other hand, it’s all done for you so that you can focus on your business and still ensure that your customers are tended to. The capable chatbot learns as it goes so that you truly can set it and forget it, ensuring that your customers get the support that they need. That’s what makes the Smith.ai Chatbot the clear winner here.

THE BASICS!

Live chat agents on duty 24/7
Real-time lead qualification & intake with CRM integration for complete workflows
Appointment & call-back scheduling with calendar integration
AI technology powers automatic responses, real-time English-Spanish translation, and more.
Payment collection with billing software integration
Instant chat transcripts via email. Contacts and chat conversations logged in your CRM.

What our customers are saying

“Great customer care and functionality. I love using Smith.ai. They do such a great job in following instructions on how I'd like my cases handled. I especially love the fact that I get email transcripts of all chats. I have never had incorrect information obtained (contact info) from any potential clients by Smith.ai. They are very detail oriented!”
Justie Nicol
"Smith allows us to converse with website visitors and turn them into potential clients. They've made it easier for us to be there at all times, even when we're not. We've worked with other vendors in the past and have found Smith.ai among the easiest to use. They're very responsive, they communicate well, and serve as our front lines for client communications."
Scott Peterson
“Simple way to start a great client experience. There are a lot of Chat options available, but this was a no brainer for us because of our great experience with Smith.ai as a company. Everything they do is focused on simplicity. Stuff just works. They make everything easy and have focused on hiring great people, which is evident by the way they treat us as a customer and the people that they chat with on our behalf.”
Brian Waller
“Love Smith.ai Chat! There is no way that I could staff a feature like that in house with my small business. Smith.ai makes the chat feature available around the clock. I am a lawyer and this feature is great for clients who are nervous or shy about making that initial phone call, or who are up thinking about the problem that they need help with outside of business hours. The Smith.ai Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business. I have tried other companies. Smith.ai is the best!”
Nicole G.

Unlimited chats answered 24/7/365

FREE AI
CHATBOT

$0
Per Month
Unlimited
chat conversations
includes
4 q&A and 1 playbook

ADD-on
Pricing

Unlimited playbooks - $50/mo
Unlimited Q&A - $50/mo
CRM Integrations - $0.50/chat
White-glove installation - $150

We integrate with your software

Contacts and chat transcripts are instantly logged in your systems

Small businesses trust Smith.ai Chatbot to capture more leads