Blog: Virtual Receptionists

Would you prefer to get a call transfer request through a text message instead of a phone call? Smith.ai's receptionists can now alert you via SMS when you receive a call that meets your transfer criteria. Simply reply "Y" to accept or "N" to reject the transfer. Learn how to enable this new feature.

Business owners can save a lot of money by using a live answering service, compared to employing a receptionist in-house. Find the right service that works for your business’s needs by comparing Smith.ai virtual receptionists to RingBird.

Lawyerist regularly updates its comparison chart of virtual receptionist services available to lawyers across the U.S. New to the list this summer, Smith.ai is the most fully featured service at the lowest introductory price.

At Smith.ai, we never charge our clients for robo-dials, spam, wrong numbers, unsolicited sales calls, or any numbers you personally request to block. We globally block over 20 million numbers for all of our clients, and block individual numbers on the account level, all for free. Learn more about Smith.ai's spam-blocking policy in this article.

There are pros and cons to using a live answering service. One of the cons many business owners consider is handing off their customer service to an outside vendor. While many live answering services force you to pay per minute, Smith.ai does not limit you to a certain call time. Discover the benefits of our virtual receptionists and how we have the capabilities to handle your calls well—no matter how long they take.

Your business deserves a top-quality live answering service. Read this comparison between Signius Communications and Smith.ai virtual receptionists to find out which company provides the best options to fit your needs.

Many IT firms and consultants offer different service tiers to customers, whereby VIP customers get expanded access to support staff and/or technicians for faster service. Here's how to use Smith.ai virtual receptionists to deliver a VIP service tier.

Each live answering service is different, offering various features to benefit the business owner. Smith.ai, however, gives you the best quality for your buck because we train each and every member of our team to handle your calls. Find out why it’s better to have access to every receptionist at Smith.ai, as opposed to a single dedicated receptionist or a dedicated team.

Referral fees are a common secondary revenue stream for attorneys. If you're getting leads you can't serve, monetize them by using your Smith.ai receptionists to refer them to other attorneys or businesses who can address their needs.