Blog: Virtual Phone System

11 Ways to Improve Customer Satisfaction and Retention in 2021

11 Ways to Improve Customer Satisfaction and Retention in 2021

Learn more on how you can improve on satisfying and retaining customers for your business in 2021!

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5 Tips to Improve Communication in Virtual Teams

5 Tips to Improve Communication in Virtual Teams

Read more on how you can improve communication among your virtual and remote teams.

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How to Politely Decline a New Client by Phone, Email, and Text

How to Politely Decline a New Client by Phone, Email, and Text

When the prospect of adding a new client to your list presents itself, the excitement that usually accompanies it isn’t always there. Several factors may require you to turn down a client, and doing so can be overwhelming, frustrating, and maybe even a little bit scary at times. When you’re growing your business, you never want to say no to money. The ideal way to get through the situation of declining a new client by phone, email, or text is by doing so politely, with kindness, and professionally.

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What is a “Warm Transfer?”

What is a “Warm Transfer?”

In the call center and customer service world, there are two types of transfers that take place when an agent can no longer serve a customer and needs to send them on to the next person in line. The blind, or cold, transfer is when an agent simply transfers the call without speaking to anyone on the other end of the line. A warm transfer means a conversation takes place first. A warm transfer is often more helpful because it allows agents to have a conversation before transferring the caller. This means you can share valuable information about the caller’s needs, including the background, what solutions or issues have been discussed already, and why you are reaching out for further assistance. This article will help further explain the benefits of a warm transfer and its uses with virtual receptionists.

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What Is An Answering Service?

What Is An Answering Service?

Thanks to AI and software platforms, along with outsourced virtual services, contact centers, and customer communication are easier and more efficient than ever before. An answering service is a third-party or AI-powered (automated) phone service that provides your clients or customers with a place to go when they have concerns, questions, or needs outside of normal business hours. However, to make the most of this new technology, you’ve got to understand what it is and what it offers, as well as which elements will benefit your business.

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The Best Conference Call Software for Small Businesses (Free and Paid)

The Best Conference Call Software for Small Businesses (Free and Paid)

Choosing the right conference call software for your small business can make it easier to communicate and work with your team and others. Smith.ai can help you communicate with clients so you can help your business grow.

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How to Record Calls, Plus Call Recording Rules for Every State

How to Record Calls, Plus Call Recording Rules for Every State

Learn how to legally record calls with your phone or third-party apps to help your business. If call recording is not right for you, our answering service can help you with call summaries and chat transcripts.

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2020 Voice Services Snapshot, Part 1: Business Phone Systems – the Good, the Bad, and Everything in Between

2020 Voice Services Snapshot, Part 1: Business Phone Systems – the Good, the Bad, and Everything in Between

In the first part of our three part series on voice services, we provide the results of our voice services survey to reveal how businesses are managing call answering and how their call answering method has effected their business. Three marketing experts also chip in to discuss the importance of answering phone calls for your business and how you can choose a call answering service that not only suits your business needs, but works to guarantee an increase in customer satisfaction, lead generation, and overall revenue.

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How SMBs Can Leverage VoIP to Boost Marketing Strategies

How SMBs Can Leverage VoIP to Boost Marketing Strategies

If you're a small or medium sized business, you might be searching for a quick and accessible way to connect with more of your customers online. Luckily, VoIP can answer all of your marketing prayers. John Allen, Director and SEO of RingCentral, offers his insights into how small and medium sized businesses can utilize VoIP systems to boost their marketing strategies and gain optimum sales growth.

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How to Download and Save Important Voicemails

How to Download and Save Important Voicemails

You're getting calls and lots of them, and your voicemail box is filling up fast. You don't want to miss out on clients' voicemails, but you also don't want to delete your important messages. Well, sadly there's only so much room in your voicemail box. Learn how to transfer voicemails from your mobile, landline, or VoIP phone, and store them for safekeeping, so that your voicemail box can stay open for important business and personal messages, around the clock.

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