Blog: Virtual Phone System

Virtual Business: Definition and How It Works

Virtual Business: Definition and How It Works

Learn about the basics of running a virtual business, the benefits and drawbacks, and some examples of industries that are well-suited to turning fully virtual.

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Softphones Explained: VoIP Software to Make Calls from Your Computer or Tablet

Softphones Explained: VoIP Software to Make Calls from Your Computer or Tablet

Softphones have been around for longer than most people realize. Today, they’re becoming an increasingly common tool for businesses that are going virtual to keep up with communications and create a unified strategy. With the rest of the world going virtual, companies need flexible, dynamic communication solutions. Softphones offer that, coming in several configurations and even with the option to fully customize your solution.

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Call Latency: How to Test and Fix It | VoIP Phone Systems

Call Latency: How to Test and Fix It | VoIP Phone Systems

For all its advantages, VoIP also has occasional glitches and issues that need to be resolved. Latency is a part of communication—it’s the amount of time that it takes for the audio to travel from the source to the output device, but it’s usually a matter of milliseconds so that it goes unnoticed. In some cases, latency can increase to a noticeable amount because of various network or connectivity issues. This can impact your call quality and the professionalism that you convey, so you want to avoid it at all costs.

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Network Jitter: How to Test and Fix It | VoIP Phone Systems

Network Jitter: How to Test and Fix It | VoIP Phone Systems

When you’re using a VoIP service, you’re essentially making calls over an Internet data line instead of a traditional telephone line. Therefore, you’re bound to occasionally encounter the same type of issues with connectivity, latency, and other glitches when you’re taking and making calls on these platforms. Fortunately, for all the different problems out there, there are just as many solutions.

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Packet Loss and How to Fix It | VoIP Phone Systems

Packet Loss and How to Fix It | VoIP Phone Systems

Modern VoIP phone systems allow you to make phone calls over an Internet connection instead of a traditional telephone line. This is utilizing technology to offer better communication solutions, but there are still some bumps that you may encounter along the way. Monitoring and performance are critical to your business, especially when it comes to something like packet loss on your VoIP calls and video conferences.

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Caller Sounds Underwater? How to Test and Fix It | VoIP Phone Systems

Caller Sounds Underwater? How to Test and Fix It | VoIP Phone Systems

Although modern VoIP systems offer plenty of advantages over traditional business phone systems, they also come with the occasional hiccup. Fortunately, for as many resources as you’ll find about why you should be using VoIP, you will find just as many tools and troubleshooting guides to make sure that you’re making the most of your VoIP and not letting issues like audio quality get in the way.

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Can’t Hear the Caller? How to Test and Fix It | VoIP Phone Systems

Can’t Hear the Caller? How to Test and Fix It | VoIP Phone Systems

Call audio issues are far too common. Even in the 21st century, we’re often plagued with dropped calls, lagging audio, echoes and distortion, and other problems. Modern VoIP phone systems have improved many of these issues, but they have not been able to completely eliminate them. After all, when you’re making calls via the Internet (Voice over Internet Protocol), you’re going to have the same risk of network issues, connectivity concerns, and other problems as people who are browsing the Internet visually.

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Caller Can’t Hear You? How to Test and Fix It | VoIP Phone Systems

Caller Can’t Hear You? How to Test and Fix It | VoIP Phone Systems

No matter what type of phone system you’re using, you might run into the occasional issue. Audio issues are not uncommon and can have several different causes and solutions. If your callers can’t hear you when the call connects, several things could be going on. Read on to learn about the potential issues and how to resolve them so that you can enjoy clear, hassle-free calls on your VoIP phone system.

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Calls Sound Choppy? How to Test and Fix It | VoIP Phone Systems

Calls Sound Choppy? How to Test and Fix It | VoIP Phone Systems

VoIP, or Voice over Internet Protocol, is the latest and greatest way for businesses to make calls. Instead of using a traditional telephone landline that has limits on what it can transmit, you’re now able to make calls over the Internet data lines and enjoy premium calling features, much better call quality, and so much more. Of course, as with anything, there may be occasional glitches from time to time. You are relying on the Internet, which isn’t impervious to the potential disruption of service or connectivity.

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How to Forward Landline Calls to a Cell Phone Number

How to Forward Landline Calls to a Cell Phone Number

These days, we’re used to having the convenience of being able to keep in touch on the go. Of course, in the business world, there’s still a case for landline phones or desk phones that can be used in the office as opposed to mobile devices. There are several types of phone systems available today and each will have its own specific guide to assist with call forwarding, or you can check with your service provider.

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