Blog: Business Education

Attorneys: If you're like your peers, you're under-utilizing your time. On average, lawyers spend less than two hours a day on billable work. Discover the non-billable tasks that take up the most time, and then make a plan to direct more attention towards revenue-generating work.

There are pros and cons to using a live answering service. One of the cons many business owners consider is handing off their customer service to an outside vendor. While many live answering services force you to pay per minute, Smith.ai does not limit you to a certain call time. Discover the benefits of our virtual receptionists and how we have the capabilities to handle your calls well—no matter how long they take.

Do you use or are you considering using Filevine case management software? Explore the core features of Filevine and see how your Smith.ai receptionists can work with your Filevine forms and calendar to bring greater efficiency to your law practice.

Whether you're looking for your first CRM or eager to switch to a new practice management solution, law firm management software is more powerful and capable than ever. Here is our comprehensive guide to the best legal CRMs on the market, with options suited to every budget.

Andrew Peters, founder of Wondermint,Inc., shares his top four tips to help technology support professionals run a better business.

Many IT firms and consultants offer different service tiers to customers, whereby VIP customers get expanded access to support staff and/or technicians for faster service. Here's how to use Smith.ai virtual receptionists to deliver a VIP service tier.

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Referral fees are a common secondary revenue stream for attorneys. If you're getting leads you can't serve, monetize them by using your Smith.ai receptionists to refer them to other attorneys or businesses who can address their needs.

Are you at a point where you’ve read up on our virtual receptionist services, and understand the benefits for your small business, but still haven’t moved forward? One of the biggest reasons for reluctance is because "getting started" feels daunting. Here are five simple first steps.