Smith.ai vs. VanillaSoft

VanillaSoft helps you manage your telemarketing, inside sales, and call center efforts through its software solution. It doesn’t act as a full-service enhancement to your sales development team. Smith.ai does. We’ll work to meet your specific business goals — whether that’s following up on sales inquiries, screening leads, inviting contacts to an event, or booking sales appointments. We handle it all for you. We’ll free up your team’s time so they can close more deals. 

VanillaSoft works with clients in higher education, insurance, software, banking, finance & mortgage. At Smith.ai, we work with all industries and business types. VanillaSoft doesn’t offer SDRs either. Our agents are North America-based, bilingual, and available 24/7. We build a strategy and execute it based on your sales goals. 

We offer white-glove setup, client onboarding, custom call scripts, dedicated account managers, and multi-touch engagement. Our agents make up to five calls per contact using call messaging that’s crafted just for you. We follow up with texts and emails. The call is our primary engagement method because it’s the most effective means of communicating with prospects — while our multi-channel approach improves engagement rates further.

Vanilla Soft can’t compete with our full-service sales development. We can take payments, schedule appointments directly on your calendar, and complete new-client intake forms. We provide full visibility into your campaigns through our rich client dashboard. You can monitor real-time statuses, attempts we’ve made, and call outcomes per contact — so you can stay fully up-to-date with campaign performance. 

We also use proprietary AI technology to maximize responsiveness. Our agents can more effectively follow their call scripts and successfully work past stalls or objections. We also connect to over 5,000 CRMs, marketing platforms, calendars, and intake software. Through these integrations, we can automatically pipe leads from your database to ours — allowing our agents to immediately engage with your potential customers and improve speed to lead.

Not only do we make outbound calls, but we also offer the option to have inbound coverage. Our 24/7 virtual receptionists are available to add to any Outreach Campaign plan for just $292.50 per month. We even offer 24/7 live chat so leads visiting your website after receiving our outreach are greeted and engaged immediately. We handle the entire “frontline” of your lead flow so you never need to worry about in-house coverage when our campaigns are running on your behalf. And, if you are running low on leads, we can quickly supply targeted leads upon request for cold calling for a low cost of $1/lead. This allows you to continually build your sales pipeline. 

For full-service sales development that takes actual work off your team’s plate, rich software integrations, and AI-powered call flows, Smith.ai is the superior choice over VanillaSoft.