Smith.ai Outreach Campaigns vs. VanillaSoft: In-Depth Comparison

With prices starting at $80 per month per user, VanillaSoft’s services may seem affordable at first, but keep in mind, that’s the starting point. You’ll likely end up paying much more for the services you actually need. Unfortunately, VanillaSoft doesn’t really advertise their pricing. Here at Smith.ai, on the other hand, we believe in transparent pricing, so you know exactly how much you can expect to pay for the services you receive. Plus, for a comparable low monthly rate, Smith.ai can provide dozens of more useful services than VanillaSoft even offers, making it a much smarter investment for your business. 

Of course, VanillaSoft advertises some impressive campaign strategy and analysis features, the quality of Smith.ai's Outreach Campaigns outsourced sales support speaks for itself. Our outreach campaigns feature enables our live agents to follow-up with potential clients, set appointments with prospective clients, re-engage previously unresponsive leads, and so much more. We even offer real-time performance analytics so it’s easy for you to follow your campaigns’ progress while remaining hands-off. Compared to VanillaSoft, our outreach support services are more customizable, so you can get more say in how your outbound calls are handled.

While VanillaSoft can make outbound calls on your behalf, their services take more of a call center approach. VanillaSoft agents seem to rely mainly on scripts and automation, something Smith.ai never does. We aim to build relationships with each and every one of your leads, taking the time to truly connect and nurture them as your in-house staff normally would. Plus, VanillaSoft’s agents appear to have less capabilities than Smith.ai’s. Our agents can handle multiple campaigns, even going as far as to offer multi-touch campaigns so your marketing efforts are set up for success as best as possible.

As far as technology goes, Smith.ai and VanillaSoft both have online portals where you can track calls, note key performance metrics, and more, but when it comes to integrations, Smith.ai takes the lead. Whereas VanillaSoft doesn’t advertise many integrations, we play well with over 30 CRMs, marketing platforms, calendars, billing systems, and intake forms. Additionally, our AI platform connects to you via SMS and Slack and is even a Zapier trigger. 

And while VanillaSoft agents aren’t guaranteed to be North American-based or trained in sales, Smith.ai’s agents are. We hire bright and friendly North America-based agents who sound just like in-house, ensuring each and every one of your calls, chats, and messages are handled by knowledgeable, experienced agents ready to nurture your leads through your sales funnels exactly as your sales team normally would.

For higher quality outreach campaigns, far more affordable pricing, highly capable agents, robust CRM integrations, and 24/7 North America-based professionals, growth-oriented businesses prefer Smith.ai to VanillaSoft.