Smith.ai Outreach Campaigns vs. VanillaSoft: In-Depth Comparison

Compare features and see how businesses like yours can engage more leads and serve clients better 24/7/365 with Smith.ai Outreach Campaigns.

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Smith.ai: The best alternative to VanillaSoft

COSTS & SETUP
Pricing
Per call
Per month
Starting cost
$4/call
$80/month
Monthly call minimum
100 calls
Info Unavailable
Setup & onboarding cost
Free
Info Unavailable
Setup & onboarding period
1-2 days
Info Unavailable
Minimum work period
1 month
Info Unavailable
Long-term contracts
No
Info Unavailable
Cancellation fees
No
Info Unavailable
Commission or revenue share
No
Info Unavailable
Money-back guarantee
✔ 14 days, up to $1,000
✔ 14 days or 2,000 contacts
Multiple campaigns per account
✔ Up to 10 concurrent campaigns
Info Unavailable
CAPABILITIES
North America-based professionals
24/7 live agents
Cold calling
✔ Warm & cold outreach available
Warm transfers
Call routing & complex workflows
Appointment setting
Spanish-speaking agents
Prospecting & lead engagement
Lead screening & qualification
Event sign-ups & registrations
Complete intake & order forms
Payment collection
Donor engagement & charprocessing
Inbound call handling
✔ From $255/mo
Totally optional
Email & SMS follow up
Answer basic FAQs
Real-time campaign tracking
Call transfers via SMS & Slack
Custom campaign greetings & instructions
Custom campaign goals & objectives
TECHNOLOGY & PERFORMANCE
Client dashboard with metrics
✔ Includes real-time metrics
List submission & assignments
✔ API and CSV Upload
Lead lists provided
✘ Client supplies lists
CRM, intake & marketing software integration
Zapier integration
Calendaring software integration
Online invoice & payment integration
SMS, Slack & Teams integration
CLIENT SUCCESS
Campaign updates & modifications
✔ Unlimited, even after campaign launch
Account managers
Quality assurance team
Client support channels
Phone, email, and SMS
Phone, email, and SMS
Read our reviews
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VanillaSoft can provide outbound lead capturing support, but that’s about as far as their services go. Smith.ai offers comprehensive support for everything your business needs, not just sales.

With prices starting at $80 per month per user, VanillaSoft’s services may seem affordable at first, but keep in mind, that’s the starting point. You’ll likely end up paying much more for the services you actually need. Unfortunately, VanillaSoft doesn’t really advertise their pricing. Here at Smith.ai, on the other hand, we believe in transparent pricing, so you know exactly how much you can expect to pay for the services you receive. Plus, for a comparable low monthly rate, Smith.ai can provide dozens of more useful services than VanillaSoft even offers, making it a much smarter investment for your business. 

Of course, VanillaSoft advertises some impressive campaign strategy and analysis features, the quality of Smith.ai's Outreach Campaigns outsourced sales support speaks for itself. Our outreach campaigns feature enables our live agents to follow-up with potential clients, set appointments with prospective clients, re-engage previously unresponsive leads, and so much more. We even offer real-time performance analytics so it’s easy for you to follow your campaigns’ progress while remaining hands-off. Compared to VanillaSoft, our outreach support services are more customizable, so you can get more say in how your outbound calls are handled.

While VanillaSoft can make outbound calls on your behalf, their services take more of a call center approach. VanillaSoft agents seem to rely mainly on scripts and automation, something Smith.ai never does. We aim to build relationships with each and every one of your leads, taking the time to truly connect and nurture them as your in-house staff normally would. Plus, VanillaSoft’s agents appear to have less capabilities than Smith.ai’s. Our agents can handle multiple campaigns, even going as far as to offer multi-touch campaigns so your marketing efforts are set up for success as best as possible.

As far as technology goes, Smith.ai and VanillaSoft both have online portals where you can track calls, note key performance metrics, and more, but when it comes to integrations, Smith.ai takes the lead. Whereas VanillaSoft doesn’t advertise many integrations, we play well with over 30 CRMs, marketing platforms, calendars, billing systems, and intake forms. Additionally, our AI platform connects to you via SMS and Slack and is even a Zapier trigger. 

And while VanillaSoft agents aren’t guaranteed to be North American-based or trained in sales, Smith.ai’s agents are. We hire bright and friendly North America-based agents who sound just like in-house, ensuring each and every one of your calls, chats, and messages are handled by knowledgeable, experienced agents ready to nurture your leads through your sales funnels exactly as your sales team normally would.

For higher quality outreach campaigns, far more affordable pricing, highly capable agents, robust CRM integrations, and 24/7 North America-based professionals, growth-oriented businesses prefer Smith.ai to VanillaSoft.

THE BASICS!

You provide the spreadsheet or feed of recipients to call, and we'll reach out. Send us prospects, leads, clients, donors, partners, or any others who need outreach by phone.
We're all about scheduling. We can make outreach calls according to your timing preferences. We can also book meetings with leads as part of our outreach work.
Our friendly, professional agents will handle all your calls with a smile, 24/7/365. We sound just like in-house, or even better.
Our agents work to achieve your campaign goals, whether that's setting appointments with new leads, promoting a special offer, registering clients for an event, or more.
Our agents can send an email and text message after each call to boost engagement and conversion rates
Track campaign performance to see which recipients converted, how many calls have been made, and more.

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What our customers are saying

"The quality of their work is consistent. Regardless of who’s taking the call, I know they're trained well and can handle it professionally. I consistently receive high praise for Smith.ai from my customers and my prospects. I actually have gotten direct business because of the way they handle calls."
Rick Staton
CMIT Solutions of Upper Chesapeake – Columbia
"I’ve been with Smith.ai for two years. I am very happy with their services. No missed calls, they return call requests within a few hours, handle all calls professionally and are constantly checking in to see how they can improve. I love that they truly value their clients input. Highly recommend!"
Crissy Schafer
The Florida Medicaid Planning & Elder Law Firm
"I use Smith.ai as an extension of my team, so they serve as a communication touchpoint, handling outbound and inbound calls along with our chat feature. Working with Smith.ai has enabled the business to scale its efforts and size. Their ability to be flexible and reliable shows their dedication to client satisfaction and their level of client service shows how much they care."
Kimberly Bennett
K Bennett Law LLC
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LIVE AGENTS AVAILABLE 24/7

Starter
$400
Per Month
100
AGENT CALLS
$4.00 per call over 100
Basic
$1,750
Per Month
500
AGENT CALLS
$3.50/CALL OVER 500
Pro
$3,000
Per Month
1,000
AGENT CALLS
$3.00/CALL OVER 1,000
Custom pricing is available. Just let us know what you need!

QUESTIONS? LET'S TALK.

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Learn how Smith.ai can help your business. We’ll address your questions about our receptionist, chat, and campaign services.

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We integrate with your software

Contacts and call notes are logged in your systems, including CRM, intake, calendaring, and billing software

Small businesses trust Smith.ai for superior customer engagement services