Smith.ai vs. Upcall

Upcall offers telemarketing, phone surveys, mystery shoppers, and market research. If your business is looking for a partner to do strategic SDR-style outreach and create more sales opportunities for your team — turn to Smith.ai instead. Our team of sales-trained SDRs focuses specifically on your business objectives. That could include sales follow-ups, lead screening, event invitations, or booking meetings. 

Unlike Upcall, we don't limit the number of agents working on your campaign. We have hundreds of bilingual, North America-based agents available. Using our proprietary AI software, our agents make calls at the right time, use the right messaging, and focus on your campaign goals — as defined by you. Plus, Upcall only focuses on a handful of industries including real estate and insurance — while Smith.ai caters to businesses and industries of all types.

All of our Outreach Campaign plans feature white-glove setup, script writing, client onboarding, and a dedicated account manager. Our agents are available 24/7 — performing outreach with the timing and cadence that leads to the highest success rates. We offer appointment setting directly on your calendar, new-client intake, and outbound business caller ID. Unlike Upcall, Smith.ai can take payments and do complex call routing, too, both useful features for any business looking to save time.

We’re 100% transparent with our per-contact pricing model. This means your monthly costs are based on how many contacts you’d like us to reach on your behalf. Plans start at just $12 per lead, with a minimum of only 50 leads. Our SDRs make up to five outbound calls per contact and send follow-up emails and text messages for improved engagement rates. We can supply targeted leads for cold calling, at just $1/lead. This allows you to have constant lead engagement to keep your sales pipeline filled.

We don't just offer outbound support either. Smith.ai’s 24/7 virtual receptionists are available to add to any Outreach Campaign plan for just $292.50 per month to ensure 360-degree coverage of your leads — particularly those with the highest intent. Our 24/7 live chat allows us to respond to leads visiting your website after receiving our outreach. And, we offer more than 5,000 integrations with CRMs, marketing platforms, calendars, and billing systems. Through these integrations, we can automatically import your leads into our system, improving response times and speed to lead. 

Both Upcall and Smith.ai have dashboards. But Smith.ai’s call intelligence gives you full visibility into each touchpoint. You can see the attempts we’ve made and call outcomes per contact — plus, you can review call recordings and searchable transcriptions. That way, you have full visibility into your campaigns and can better measure your sales investment.

For North America-based SDRs, transparent per-contact pricing, and robust CRM integrations, Smith.ai is the superior choice over Upcall.