Smith.ai Outreach Campaigns vs. Upcall: In-Depth Comparison

Upcall’s plans start at $1,000, which means you’re going to be paying significantly more upfront for sales support than you should. The minimum for Smith.ai’s outreach services starts at just $400 per month, much cheaper than Upcall. Plus, you get an entire team of dedicated SDRs ready to work around-the-clock to improve your sales. We charge per-call, so your monthly costs will be based on how many calls you’d like us to make on your behalf. That way, you get exactly what you pay for, with real results to show for it. 

While we do have to admit that Upcall offers some interesting campaign strategy and analysis features, Smith.ai is one of the few companies on the market that can place the control of your marketing campaigns back in the palm of your hand. Our Outreach Campaigns feature enables our live agents to effectively follow-up with potential clients, set appointments with prospective clients, re-engage previously unresponsive leads, and so much more. We even offer real-time performance analytics so it’s easy for you to follow your campaigns’ progress while remaining hands-off.

And while Upcall is more focused on providing sales automation, Smith.ai is dedicated to forming long-lasting relationships with each and every one of your clients. Whether it's a one-time or a six-part call sequence to hundreds of webinar registrants with the aim of scheduling sales demos, we’ve got you covered. Smith.ai gives you all the tools you need to build efficient campaigns with just a single service provider. 

Upcall is slightly more limited in what they can do for your business. Sure, they can make outbound calls and set appointments, but they don’t advertise many useful features, like payment collection or call routing, on their site. Smith.ai’s services don’t stop at high-quality sales support. Our live agents can become a true extension of your office: Not only can we make outbound calls on your behalf, but we can also be the staff who receives call-backs and inbound calls from leads and clients with our Virtual Receptionist plans. We provide comprehensive coverage so you can address all your business needs under one roof.

When it comes to technology, Smith.ai and Upcall both have online portals where you can track calls, note key performance metrics, and more, but as far as integrations goes, Smith.ai has the advantage. We play well with over 30 CRMs, marketing platforms, calendars, billing systems, and intake forms. Furthermore, our AI platform connects to you via SMS and Slack and is even a Zapier trigger (for our more tech-savvy users). 

On top of everything, Upcall can’t guarantee your calls will be handled by highly-trained SDRs, but Smith.ai sure can. We only hire bright and friendly agents who sound just like in-house, guaranteeing each and every one of your calls, chats, and messages are handled by knowledgeable, experienced agents prepared to nurture your leads through your sales funnels exactly as your sales team normally would.

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For higher quality outreach campaigns, far more affordable pricing, highly capable agents, robust CRM integrations, and 24/7 North America-based professionals, growth-oriented businesses prefer Smith.ai to Upcall.