In-Depth Comparison

Smith.ai vs. Upcall

Compare features and see how we create more sales opportunities for your business through our outbound calls.

Smith.ai Virtual Receptionists:
The best alternative to Upcall

COSTS & SETUP

Pricing
Per contact
Per lead
Starting cost
$12/contact
Custom quote
Set-up fee
$750
$5,000
Monthly minimum
50 warm contacts or 1,000 cold contacts
Info unavailable
Setup & onboarding period
1-2 days
Info unavailable
Minimum commitment
6 months
Info unavailable
Long-term contract
No
No
Cancellation fee
No
No

OUR AGENTS

North America-based professionals
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βœ”
24/7/365 live sales calls
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✘
Spanish-speaking agents
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βœ”
Agents work from quiet home offices
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Info unavailable

capabilities

Appointment setting
βœ”
βœ”
Cold calling
βœ” Warm & cold outreach available
βœ”
Inbound call handling
βœ” From $285/mo, optional
✘
Warm transfers
βœ”
βœ”
Call transfer notifications via SMS, Slack & Teams
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✘
Complex call routing
βœ”
✘
Prospecting & lead engagement
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βœ”
Lead screening & qualification
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βœ”
Complete intake & order forms
βœ”
βœ”
Payment collection
βœ”
✘
Answer basic FAQs
βœ”
βœ”
Email & SMS follow up
βœ”
✘
Event sign-ups & registrations
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βœ”

CAMPAIGN STRATEGY

Copywriting & script review
βœ”
✘ Script review only
Custom instructions, goals, and workflows backed by AI
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✘
Sales playbooks
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Info unavailable
List upload
βœ” API and CSV Upload
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Lead lists provided
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βœ”

TECHNOLOGY & INTEGRATIONS

Client dashboard with real-time campaign tracking
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CRM, intake & marketing software integration
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Zapier integration
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Calendaring software integration
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Online invoice & payment integration
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✘
SMS, Slack & Teams integration
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✘ SMS & Slack Only
Goal-oriented workflows
βœ”
✘
Call recording & transcription
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✘ Call recording only
Local caller ID matching
βœ”
βœ”
Open APIs
βœ”
No

CLIENT SUCCESS

Dedicated account manager
βœ”
✘
Client support channels
Phone, email, and SMS
Phone, email, and SMS
Quality assurance team
βœ”
βœ”
Strategic staff per campaign
5+
Info unavailable

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.
Upcall is a call center while Smith.ai does strategic sales outreach.

Upcall offers telemarketing, phone surveys, mystery shoppers, and market research. If your business is looking for a partner to do strategic SDR-style outreach and create more sales opportunities for your team β€” turn to Smith.ai instead. Our team of sales-trained SDRs focuses specifically on your business objectives. That could include sales follow-ups, lead screening, event invitations, or booking meetings.Β 

Unlike Upcall, we don't limit the number of agents working on your campaign. We have hundreds of bilingual, North America-based agents available. Using our proprietary AI software, our agents make calls at the right time, use the right messaging, and focus on your campaign goals β€” as defined by you. Plus, Upcall only focuses on a handful of industries including real estate and insurance β€” while Smith.ai caters to businesses and industries of all types.

All of our Outreach Campaign plans feature white-glove setup, script writing, client onboarding, and a dedicated account manager. Our agents are available 24/7 β€” performing outreach with the timing and cadence that leads to the highest success rates. We offer appointment setting directly on your calendar, new-client intake, and outbound business caller ID. Unlike Upcall, Smith.ai can take payments and do complex call routing, too, both useful features for any business looking to save time.

We’re 100% transparent with our per-contact pricing model. This means your monthly costs are based on how many contacts you’d like us to reach on your behalf. Plans start at just $12 per lead, with a minimum of only 50 leads. Our SDRs make up to five outbound calls per contact and send follow-up emails and text messages for improved engagement rates. We can supply targeted leads for cold calling, at just $1/lead. This allows you to have constant lead engagement to keep your sales pipeline filled.

We don't just offer outbound support either. Smith.ai’s 24/7 virtual receptionists are available to add to any Outreach Campaign plan for just $285 per month to ensure 360-degree coverage of your leads β€” particularly those with the highest intent. Our 24/7 live chat allows us to respond to leads visiting your website after receiving our outreach. And, we offer more than 5,000 integrations with CRMs, marketing platforms, calendars, and billing systems. Through these integrations, we can automatically import your leads into our system, improving response times and speed to lead.Β 

Both Upcall and Smith.ai have dashboards. But Smith.ai’s call intelligence gives you full visibility into each touchpoint. You can see the attempts we’ve made and call outcomes per contact β€” plus, you can review call recordings and searchable transcriptions. That way, you have full visibility into your campaigns and can better measure your sales investment.

For North America-based SDRs, transparent per-contact pricing, and robust CRM integrations, Smith.ai is the superior choice over Upcall.

Strategic ways to enhance your sales team

Warm engagement for inbound leads and clients, and cold prospecting to accelerate sales growth from the ground up.

Warm engagement

Plans starting at

$600
Per
month

Cold prospecting

Plans starting at

$10,000
Per
month
Per-contact pricing, not per-minute or per-agent
Ongoing support to meet your business objectives
North America-based agents who work 24/7
Custom campaigns with no annual contracts
View pricing details

Trusted by 3,000+ businesses

5.0 stars
4.9 stars
5.0 stars
4.6 stars
Crushing sales quotas
Before Smith.ai, I’d have to monitor the lead inbox. Now, Smith.ai is making the outbound call as soon as the lead comes in. They vet it for me and I get to talk to only qualified leads. We essentially have a team of intake people who know our product and work directly for us.
Adam Cohen
Managing Partner, Ticket Crushers

END-TO-END INTEGRATIONS

We play well with your software

Calls, chats & appointments are automatically logged in your systems. Real-time syncing with over 5,000 integrations.
View all integrations

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.