Smith.ai Outreach Campaigns vs. Upcall: In-Depth Comparison

Compare features and see how businesses like yours can engage more leads and serve clients better 24/7/365 with Smith.ai Outreach Campaigns.

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Smith.ai: The best alternative to Upcall

Smith.ai tops Upcall by offering transparent pricing, flexible features, and more affordable, 24/7/365 sales outreach services.
COSTS & SETUP
Pricing
Per contact
Per lead
Starting cost
$12-$15/contact
$3.50/lead
Set-up fee
$750
$1,000
Monthly minimum
200 contacts
Info unavailable
Setup & onboarding period
1-2 days
Info unavailable
Minimum commitment
None
Info unavailable
Long-term contract
No
No
Cancellation fee
No
No
OUR AGENTS
North America-based professionals
✔
✘
24/7/365 live sales outreach
✔
✔
Spanish-speaking agents
✔
✔
Agents work from quiet home offices
✔
Info unavailable
CAPABILITIES
Appointment setting
✔
✔
Cold calling
✔ Warm & cold outreach available
✔
Inbound call handling
✔ From $255/mo, optional
✔
Warm transfers
✔
✔
Call transfer notifications via SMS, Slack & Teams
✔
✘
Complex call routing
✔
✘
Prospecting & lead engagement
✔
✔
Lead screening & qualification
✔
✔
Complete intake & order forms
✔
✔
Payment collection
✔
✘
Answer basic FAQs
✔
✔
Email & SMS follow up
✔
✔
Event sign-ups & registrations
✔
✔
CAMPAIGN STRATEGY
Copywriting & script review
✔
✔
Custom instructions, goals, and workflows backed by AI
✔
✘
Sales playbooks
✔
Info unavailable
List submission & assignments
✔ API and CSV Upload
✔
Lead lists provided
✘ Client supplies lists
✘
TECHNOLOGY & INTEGRATIONS
Client dashboard with real-time campaign tracking
✔
✔
CRM, intake & marketing software integration
✔
✔
Zapier integration
✔
✔
Calendaring software integration
✔
✔
Online invoice & payment integration
✔
✘
SMS, Slack & Teams integration
✔
✘ SMS & Slack Only
Goal-oriented workflows
✔
✘
Call recording & transcription
✔
✔
Local caller ID matching
✔
✔
Open APIs
✔
✔
CLIENT SUCCESS
Dedicated account manager
✔
✘
Client support channels
Phone, email, and SMS
Phone, email, and SMS
Quality assurance team
✔
✔
Strategic staff per campaign
5+
Info unavailable
Read our reviews
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Upcall is a call center that offers marketing automation. Smith.ai offers comprehensive and affordable sales outreach.

We estimated Upcall’s pricing based on third-party websites and reviews, but Upcall themselves doesn’t advertise their exact pricing on their website. Smith.ai believes in transparency. Our per-contact pricing is advertised clearly on our website meaning your monthly costs will be based on how many contacts you’d like us to reach out to on your behalf — it’s as simple as that.

And with Smith.ai, you get more bang for your buck. Unlike Upcall, we don't limit the amount of agents working on your campaign. We utilize AI to enable a much larger team to maximize responsiveness beyond what a team of just 3-5 people can accomplish. 

Upcall isn’t available 24/7/365, Smith.ai is. It doesn't matter what time zone your customers (or our agents) are in, your leads will be reached in a timely manner. Not only are our agents available around-the-clock, but they’re all North America-based and work from quiet home offices, as well, so they sound like they’re in-house. Plus, since we're fully remote, our hiring practices focus on skill, not location. You can rest assured your leads are in good hands with Smith.ai. 

Upcall doesn’t advertise many of the useful features, like payment collection or call routing, that takes work off your team’s plate. Smith.ai’s services don’t start and end with sales support. Our professionals are not only experienced in sales enablement, but have the capacity to become a true extension of your office: We can make outbound calls on your behalf and be the staff who receives call-backs and inbound calls from leads and clients with our Virtual Receptionist plans. We provide comprehensive coverage so you can address all your business needs under one roof.

Sure, both Upcall and Smith.ai have dashboards that allow you to manage campaigns digitally. Upcall’s dashboard helps you measure your campaign stats, but Smith.ai’s dashboard goes above and beyond to give you full-visibility into your campaign’s success. We capture key data on the caller, including the time of the call, call attempt number, from phone number, lead status — even action taken. That way, you know exactly what happened during and after every call. And with access to detailed call summaries as well as audio recordings and searchable transcripts of every call, the proof is in the pudding. 

As far as technology is concerned, Upcall fails to compare to Smith.ai. We play well with over 5,000 CRMs, marketing platforms, calendars, billing systems, and intake forms. Furthermore, our AI platform connects to you via SMS, Slack, and Zapier. We even have an open API (for our more tech-savvy users). 

For higher quality outreach sales support at more affordable pricing, flexible features, robust CRM integrations, and 24/7 North America-based professionals, businesses prefer Smith.ai to Upcall.


THE BASICS!

You provide the leads, and we'll ensure they are engaged, qualified, and converted. Send us prospects, leads, clients, donors, partners, or any others who need outreach.
We're all about scheduling. We can make outreach calls according to your timing preferences. We can also book meetings with leads as part of our outreach work.
Our friendly, professional agents will handle all your calls with a smile, 24/7/365. We sound just like in-house, or even better.
Our agents work to achieve your campaign goals, whether that's setting appointments with new leads, promoting a special offer, or registering clients for an event, to name a few.
Our agents can send an email and text message after each call to boost engagement and conversion rates.
Track campaign performance to see which recipients converted, how many calls have been made, and more.

Recognized by Clutch as a top sales outsourcing provider.

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What our customers are saying

"The quality of their work is consistent. Regardless of who’s taking the call, I know they're trained well and can handle it professionally. I consistently receive high praise for Smith.ai from my customers and my prospects. I actually have gotten direct business because of the way they handle calls."
Rick Staton
CMIT Solutions of Upper Chesapeake – Columbia
"I’ve been with Smith.ai for two years. I am very happy with their services. No missed calls, they return call requests within a few hours, handle all calls professionally and are constantly checking in to see how they can improve. I love that they truly value their clients input. Highly recommend!"
Crissy Schafer
The Florida Medicaid Planning & Elder Law Firm
"I use Smith.ai as an extension of my team, so they serve as a communication touchpoint, handling outbound and inbound calls along with our chat feature. Working with Smith.ai has enabled the business to scale its efforts and size. Their ability to be flexible and reliable shows their dedication to client satisfaction and their level of client service shows how much they care."
Kimberly Bennett
K Bennett Law LLC

LIVE AGENTS AVAILABLE 24/7

ON-DEMAND

Starting at$3,000 per campaign

200 CONTACTS
$15/contact
One-time purchase

Ongoing

Starting at$2,400 per month

200 CONTACTS
$12/contact
3-month minimum
Custom pricing is available. Just let us know what you need!

QUESTIONS? LET'S TALK.

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Learn how Smith.ai can help your business. We’ll address your questions about our receptionist, chat, and campaign services.

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We integrate with your software

Contacts and call notes are logged in your systems, including CRM, intake, calendaring, and billing software

Small businesses trust Smith.ai for superior customer engagement services