Smith.ai vs. Triniter BPO

Triniter is a customer support solution that provides outsourced team members for you to manage. With Smith.ai, you get a full team of SDRs — focused on taking real work off your plate — not adding to it. 

We do it all — from strategy and setup to execution and oversight to make sure we’re successful in meeting your most important business objectives. That could include follow-ups on sales inquiries, screening leads, inviting contacts to an event, or booking sales appointments. Our sales outreach includes white-glove setup, client onboarding, custom call scripts, dedicated account managers, and multi-touch engagement. By handling all the details involved in campaign management, we free your team up to spend more time closing deals. 

Smith.ai plans start at just $600 a month for 50 leads, and you only pay for the leads you want us to reach. Included in every campaign is appointment setting, new-client form completion, and outbound business caller ID. Unlike Triniter, we can also handle complex call routing, warm transfers, and payment collection. Our agents make up to five calls per contact to reach your targeted leads and use a call-first strategy that incorporates text and email follow-up with detailed information as supplemental engagement techniques. The multi-channel approach we take improves engagement rates across campaigns.

If you hire one of Triniter’s agents, you only get 40 hours per week of labor. Smith.ai agents are available 24/7 — with our call cadence and timing specifically built around your target audience and outreach goals. Plus, our team can easily scale based on your lead volume with our hundreds of North America-based SDRs. 

We also offer the option to have inbound coverage when leads call back in response to voicemails or messages. Our 24/7 virtual receptionists are available to add to any Outreach Campaign plan for just $285 per month, ensuring 360-degree coverage of your leads. We even offer 24/7 live chat so leads visiting your website after receiving our outreach are greeted and engaged immediately. We handle the entire “frontline” of your lead flow so you never need to worry about coverage when our campaigns are running.

Our technology edges out Triniter, too. We use custom-built AI to guide our agent conversations and help them work past stalls or objections to earn better results. Not only that, but Smith.ai seamlessly syncs with over 5,000 CRMs, marketing platforms, calendars, billing systems, and form software — so you can keep your current systems in place. Through these integrations, you can pipe leads directly to us for immediate outbound engagement. That’s automation Triniter doesn’t offer. Plus, we can supply leads for cold calling. For a low cost of $1/lead, which includes targeting strategy and research, we can help you ensure ongoing lead engagement.

Triniter’s dashboard may help you measure high-level stats, but Smith.ai’s dashboard gives you full visibility into your campaign’s success. You can see the attempts we’ve made and call outcomes per contact — plus you can review call recordings and searchable transcriptions. That way, you know exactly what happened with every call to fully measure your sales investment.

For full-service sales development, North America-based SDRs, flexible and affordable pricing, and robust CRM integrations, Smith.ai is the superior choice over Triniter.