Smith.ai Outreach Campaigns vs. Triniter BPO: In-Depth Comparison

Triniter BPO is an expensive outsourced customer support solution focused on providing customers with a good experience. Smith.ai is cheaper, specializes in business development, and we leverage AI-enhancements to our technology to provide incredible customer support from an outsourced team. If you’re looking for affordable sales support, think Smith.ai. Our per-contact pricing model means your monthly costs will be based on how many contacts you’d like us to reach out to on your behalf — it’s as simple as that.

Triniter BPO focuses on customer support and engagement, which saves your team a headache, but ultimately is just another step in actually coming up with solutions for your customers. Smith.ai’s services don’t start and end with sales support. Our professionals are not only experienced in call handling, but have the capacity to become a true extension of your office: We can make outbound calls on your behalf and be the staff who receives call-backs and inbound calls from leads and clients with our Virtual Receptionist plans. We provide comprehensive coverage so you can address all your business needs under one roof.

Sure, both Triniter BPO and Smith.ai have dashboards that allow you to manage campaigns digitally. Triniter BPO’s dashboard helps you measure your campaign stats, but Smith.ai’s dashboard goes above and beyond to give you full-visibility into your campaign’s success. We capture key data on the caller, including the time of the call, call attempt number, from phone number, lead status — even action taken. That way, you know exactly what happened during and after every call. And with access to detailed call summaries as well as audio recordings and searchable transcripts of every call, the proof is in the pudding. 

We play well with over 5,000 CRMs, marketing platforms, calendars, billing systems, and intake forms. Furthermore, our AI platform connects to you via SMS, Slack, and Zapier. We even have an open API (for our more tech-savvy users). 

For higher quality outreach sales support at more affordable pricing, flexible features, robust CRM integrations, and 24/7 North America-based professionals, businesses prefer Smith.ai to Triniter BPO.