Smith.ai Outreach Campaigns vs. Triniter BPO: In-Depth Comparison

Triniter BPO’s plans start at a whopping $1,299 per month per person, so if you’re hoping to receive affordable high-quality sales support, Triniter BPO is definitely not the way to go. The minimum for Smith.ai’s outreach services starts at just $400 per month. Plus, you get an entire team of dedicated SDRs, not just one. We only ever charge per-call, so your monthly costs will be based on how many calls you’d like us to make on your behalf. That way, you get exactly what you pay for, with real results to show for it. 

In addition to being somewhat out of reach for most businesses on a budget, Triniter BPO doesn’t even offer 24/7 availability. With that limited availability, you may just as well hire another in-house sales person. Smith.ai agents, however, are available 24/7, so whether your business is open or closed, your leads will receive the same great service they can expect from your in-house sales team.

While we do have to admit that Triniter BPO has some unique outbound campaign strategy and analysis features, Smith.ai is one of the few companies on the market that can place the control of your marketing campaigns back in the palm of your hand. Our Outreach Campaigns feature allows our live agents to effectively follow-up with potential clients, set appointments with prospective clients, re-engage previously unresponsive leads, and so much more. We even offer real-time performance analytics so it’s easy for you to follow your campaigns’ progress while remaining hands-off.

For general back office support, Triniter BPO can help you out. But for top-tier sales support and comprehensive administrative coverage, Smith.ai is the expert. Whether it's a one-time or a six-part call sequence to hundreds of webinar registrants with the aim of scheduling sales demos, we’ve got you covered. Smith.ai gives you all the tools you need to build efficient campaigns with just a single service provider. 

Beyond basic customer service, Triniter BPO is limited in what they can do for your business. Sure, they can make outbound calls and set appointments, but they don’t advertise many useful features, like payment collection, on their website. Smith.ai’s services, on the other hand, don’t stop at high-quality sales support. Our live agents can become a true extension of your office: Not only can we make outbound calls on your behalf, but we can also be the staff who receives call-backs and inbound calls from leads and clients with our Virtual Receptionist plans. We provide comprehensive coverage so you can address all your business needs under one roof.

As far as technology is concerned, Smith.ai and Triniter BPO both have similar online portals where you can track calls, note key performance metrics, and more, but for integrations, you’ll have to go to Smith.ai. We play well with over 30 CRMs, marketing platforms, calendars, billing systems, and intake forms (something Triniter BPO doesn’t seem to offer). Furthermore, our AI platform connects to you via SMS and Slack and is even a Zapier trigger (for our more tech-savvy users). 

And while Triniter BPO can’t guarantee your calls will be handled by North America-based SDRs, Smith.ai can. We hire bright and friendly agents who sound just like in-house, who speak clear American English, and who are familiar with all the language nuances that you'd expect from North America-based agents, but you don't get with agents abroad. With Smith.ai, there's never any indication the agent isn't right there with you in your office, sounding like they fit right in.

‍

For higher quality outreach campaigns, far more affordable pricing, highly capable agents, robust CRM integrations, and 24/7 North America-based professionals, growth-oriented businesses prefer Smith.ai to Triniter BPO.