Smith.ai Outreach Campaigns vs. TeleDirect Call Center Services: In-Depth Comparison

Compare Smith.ai Outreach Campaigns vs Teledirect and see how we create more sales opportunities for your business through our outbound calls.

Learn More About Smith.ai

Virtual receptionists can help your business!

(We serve thousands of businesses daily, just like yours.)

Let's talk!

Please complete the form and we'll be in touch shortly.

Smith.ai: The best alternative to TeleDirect

COSTS & SETUP
Pricing
Per contact
Per minute
Starting cost
$12/contact
$0.75-$1.10/minute
Set-up fee
$750
Monthly minimum
200 contacts
No
Setup & onboarding period
1-2 days
3-5 days
Minimum commitment
3 months
None
Long-term contract
No
No
Cancellation fee
No
No
OUR AGENTS
North America-based professionals
24/7/365 live sales calls
✔ Holidays cost extra
Spanish-speaking agents
Agents work from quiet home offices
Info unavailable
CAPABILITIES
Appointment setting
Cold calling
✔ Warm & cold outreach available
Inbound call handling
✔ From $255/mo, optional
Warm transfers
Call transfer notifications via SMS, Slack & Teams
Complex call routing
Prospecting & lead engagement
Lead screening & qualification
Complete intake & order forms
Payment collection
Answer basic FAQs
Email & SMS follow up
Event sign-ups & registrations
CAMPAIGN STRATEGY
Copywriting & script review
Custom instructions, goals, and workflows backed by AI
Sales playbooks
List upload
✔ API and CSV Upload
Info unavailable
Lead lists provided
Info unavailable
TECHNOLOGY & INTEGRATIONS
Client dashboard with real-time campaign tracking
CRM, intake & marketing software integration
Zapier integration
Calendaring software integration
Online invoice & payment integration
SMS, Slack & Teams integration
Goal-oriented workflows
Call recording & transcription
✘ Call recordings only
Local caller ID matching
Open APIs
CLIENT SUCCESS
Dedicated account manager
Client support channels
Phone, email, and SMS
Phone and email
Quality assurance team
Strategic staff per campaign
5+
Info unavailable
Read our reviews
Clutch Logo

TeleDirect is an expensive lead generation service. Smith.ai offers comprehensive and affordable sales outreach.

TeleDirect charges you per minute for their outbound calling services, which can be unbelievably expensive. Think about it: Agents will spend as much time (read: your money) on the phone while booking appointments and the costs may be higher, more variable, and harder to pinpoint when you see your costs fluctuate month to month. Smith.ai’s convenient per-contact pricing model, on the other hand, if charged per contact (lead) — it’s as simple as that. Plus, your monthly costs will be a lot more predictable compared and the price won’t go up based on chatty callers. If you’re looking for affordable sales support, think Smith.ai.

TeleDirect operates mainly as a call center who can do outsourced lead generation, but do you really need that for such a high cost, as an extra expense, or can you source lists less expensively, or perhaps source from warm inbound leads, events, and your own database? Smith.ai offers campaign strategy and analysis more simply, actionable, and with less fuss. 

Sure, both TeleDirect and Smith.ai have dashboards that allow you to manage campaigns digitally. TeleDirect’s dashboard helps you measure your campaign stats, but Smith.ai’s analytics goes above and beyond to give you full-visibility into your campaign’s success. We capture key data on the caller, including the time of the call, call attempt number, from phone number, lead status — even action taken. That way, you know exactly what happened during and after every call. And with access to detailed call summaries as well as audio recordings and searchable transcripts of every call, the proof is in the pudding. 

As far as technology is concerned, TeleDirect fails to compare to Smith.ai. Teledirect charges $150 per hour for technology integrations. Smith.ai doesn’t — in fact, we already have solutions built and ready to go. No waiting on development. No extra costs. We play well with over 5,000+ CRMs, marketing platforms, calendars, billing systems, and intake forms. Furthermore, our AI platform connects to you via SMS, Slack, and Zapier. We even have an open API (for our more tech-savvy users). 

On top of that, TeleDirect’s services are mostly limited to what a call center can do. They don’t advertise many of the useful features, like payment collection or call routing, that take work off your team’s plate. Smith.ai’s services don’t start and end with sales support. Our professionals are not only experienced in sales enablement, but have the capacity to become a true extension of your office: We make outbound calls on your behalf, and we can be the staff who receives call-backs and inbound calls from leads and clients with our Virtual Receptionist plans. We provide comprehensive coverage so you can address all your business needs under one roof.

For growth-minded business owners who care about price transparency, seamless integrations, and robust customizations that deliver the experience of in-house sales development reps, Smith.ai is the superior choice for your 24/7 Sales Outreach partner, over TeleDirect.

THE BASICS!

You provide the leads, and we'll ensure they are engaged, qualified, and converted. Send us prospects, leads, clients, donors, partners, or any others who need outreach.
We're all about scheduling. We can make outreach calls according to your timing preferences. We can also book meetings with leads as part of our outreach work.
Our friendly, professional agents will handle all your calls with a smile, 24/7/365. We sound just like in-house, or even better.
Our agents work to achieve your campaign goals, whether that's setting appointments with new leads, promoting a special offer, or registering clients for an event, to name a few.
Our agents can send an email and text message after each call to boost engagement and conversion rates.
Track campaign performance to see which recipients converted, how many calls have been made, and more.

Recognized by Clutch as a top sales outsourcing provider.

Get started NOW

What our customers are saying

"The quality of their work is consistent. Regardless of who’s taking the call, I know they're trained well and can handle it professionally. I consistently receive high praise for Smith.ai from my customers and my prospects. I actually have gotten direct business because of the way they handle calls."
Rick Staton
CMIT Solutions of Upper Chesapeake – Columbia
"I’ve been with Smith.ai for two years. I am very happy with their services. No missed calls, they return call requests within a few hours, handle all calls professionally and are constantly checking in to see how they can improve. I love that they truly value their clients input. Highly recommend!"
Crissy Schafer
The Florida Medicaid Planning & Elder Law Firm
"I use Smith.ai as an extension of my team, so they serve as a communication touchpoint, handling outbound and inbound calls along with our chat feature. Working with Smith.ai has enabled the business to scale its efforts and size. Their ability to be flexible and reliable shows their dedication to client satisfaction and their level of client service shows how much they care."
Kimberly Bennett
K Bennett Law LLC

LIVE AGENTS AVAILABLE 24/7

ON-DEMAND

Starting at$3,000 per campaign

200 CONTACTS
$15/contact
One-time purchase

Ongoing

Starting at$2,400 per month

200 CONTACTS
$12/contact
3-month minimum
Custom pricing is available. Just let us know what you need!

QUESTIONS? LET'S TALK.

TALK TO US

Book a Free Consultation

Learn how Smith.ai can help your business. We’ll address your questions about our receptionist, chat, and campaign services.

Book a Consultation

We integrate with your software

Contacts and call notes are logged in your systems, including CRM, intake, calendaring, and billing software

Small businesses trust Smith.ai for superior customer engagement services