Smith.ai Outreach Campaigns vs. Teledirect: In-Depth Comparison

Compare features and see how businesses like yours can engage more leads and serve clients better 24/7/365 with Smith.ai Outreach Campaigns.

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Smith.ai: The best alternative to Teledirect

COSTS & SETUP
Pricing
Per call
Custom quote
Starting cost
$4/call
Custom quote
Monthly call minimum
100 calls
No
Setup & onboarding cost
Free
Info Unavailable
Setup & onboarding period
1-2 days
Info Unavailable
Minimum work period
1 month
Info Unavailable
Long-term contracts
No
No
Cancellation fees
No
Info Unavailable
Commission or revenue share
No
Info Unavailable
Money-back guarantee
✔ 14 days, up to $1,000
Multiple campaigns per account
✔ Up to 10 concurrent campaigns
CAPABILITIES
North America-based professionals
24/7 live agents
Cold calling
✔ Warm & cold outreach available
Warm transfers
Call routing & complex workflows
Appointment setting
Spanish-speaking agents
Prospecting & lead engagement
Lead screening & qualification
Event sign-ups & registrations
Complete intake & order forms
Payment collection
Donor engagement & charprocessing
Inbound call handling
✔ From $255/mo
Totally optional
Email & SMS follow up
✔ Email only
Answer basic FAQs
Real-time campaign tracking
Call transfers via SMS & Slack
Custom campaign greetings & instructions
Custom campaign goals & objectives
TECHNOLOGY & PERFORMANCE
Client dashboard with metrics
✔ Includes real-time metrics
List submission & assignments
✔ API and CSV Upload
Info Unavailable
Lead lists provided
✘ Client supplies lists
Info Unavailable
CRM, intake & marketing software integration
Zapier integration
Calendaring software integration
Online invoice & payment integration
SMS, Slack & Teams integration
CLIENT SUCCESS
Campaign updates & modifications
✔ Unlimited, even after campaign launch
Account managers
Quality assurance team
Client support channels
Phone, email, and SMS
Phone and email
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Teledirect is an on-demand call center with limited lead conversion capabilities. Smith.ai services stretch far beyond professional outbound sales support.

TeleDirect's rates are vague at best, but they do advertise that they charge per minute, which means if a caller is particularly chatty or a lead needs a substantial amount of time to discuss their options, you’ll pay more than you should. Smith.ai’s pricing is always transparently listed on our site, and as our clients can see, the minimum for our outbound services is incredibly affordable. Starting at just $400 per month, you get an entire team of dedicated SDRs ready to work around-the-clock to enhance your marketing efforts and boost your sales. Plus,we only ever charge per-call, not per-minute, so your monthly costs will be based on how many calls you’d like us to make on your behalf. That way, you get exactly what you pay for, with real results to show for it.


It’s true that Teledirect does offer some outbound call-backs and sales support, but it’s incredibly limited. Smith.ai, however, is one of the only companies in the market that places the control of your campaigns back in your hands. Our Outreach Campaigns feature allows our live agents to effectively execute lead follow-ups, set appointments, re-engage uninterested prospects, and so much more. We do it all, from a one-time call to a curious prospect, to a six-part call sequence to hundreds of webinar registrants with the aim of scheduling sales demos. 


Sure, Teledirect does offer a fair amount of data analysis and reporting, but again, you won’t be getting the quality you’d expect for the price you’re likely to be paying. Smith.ai, on the other hand, provides more in depth analysis and reporting, like real time updates on your campaigns’ progress. We even offer a quality assurance team and account manager to professionally assist you in achieving your campaign goals. We also provide multiple support channels for you, so it's that much easier to manage your campaigns from afar. All in all: Smith.ai gives you all the tools you need to build, manage, adjust, and improve your campaigns under one single service provider. 


If that’s not enough, Teledirect takes more of a call center approach, which means your prospects won’t get the quality care, attentiveness, and expertise that they expect. Smith.ai, though, provides comprehensive coverage in every area of your business that you need outsourced assistance in, from professional sales support to 24/7 bilingual answering and everything in between. Our live agents can become a true extension of your office: Not only can we make outbound calls on your behalf, but we can also be the staff who receives call-backs and inbound calls from leads and clients with our Virtual Receptionist plans. Smith.ai is built around providing comprehensive high quality sales support that address all of your business needs. 


As far as technology goes, Smith.ai and Teledirect both have online portals where you can track calls, update contact info, and more, but when it comes to integrations, Smith.ai takes the lead. We play well with over 30 CRMs, marketing platforms, calendars, billing systems, and intake forms. Furthermore, our AI platform searches for zip codes, connects to you via SMS and Slack, and is even a Zapier trigger (for our more tech-savvy users). 

For higher quality outreach campaigns, far more affordable pricing, highly capable agents, robust CRM integrations, and 24/7 North America-based professionals, growth-oriented businesses prefer Smith.ai to Teledirect.

THE BASICS!

You provide the spreadsheet or feed of recipients to call, and we'll reach out. Send us prospects, leads, clients, donors, partners, or any others who need outreach by phone.
We're all about scheduling. We can make outreach calls according to your timing preferences. We can also book meetings with leads as part of our outreach work.
Our friendly, professional agents will handle all your calls with a smile, 24/7/365. We sound just like in-house, or even better.
Our agents work to achieve your campaign goals, whether that's setting appointments with new leads, promoting a special offer, registering clients for an event, or more.
Our agents can send an email and text message after each call to boost engagement and conversion rates
Track campaign performance to see which recipients converted, how many calls have been made, and more.

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What our customers are saying

"The quality of their work is consistent. Regardless of who’s taking the call, I know they're trained well and can handle it professionally. I consistently receive high praise for Smith.ai from my customers and my prospects. I actually have gotten direct business because of the way they handle calls."
Rick Staton
CMIT Solutions of Upper Chesapeake – Columbia
"I’ve been with Smith.ai for two years. I am very happy with their services. No missed calls, they return call requests within a few hours, handle all calls professionally and are constantly checking in to see how they can improve. I love that they truly value their clients input. Highly recommend!"
Crissy Schafer
The Florida Medicaid Planning & Elder Law Firm
"I use Smith.ai as an extension of my team, so they serve as a communication touchpoint, handling outbound and inbound calls along with our chat feature. Working with Smith.ai has enabled the business to scale its efforts and size. Their ability to be flexible and reliable shows their dedication to client satisfaction and their level of client service shows how much they care."
Kimberly Bennett
K Bennett Law LLC
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LIVE AGENTS AVAILABLE 24/7

Starter
$400
Per Month
100
AGENT CALLS
$4.00 per call over 100
Basic
$1,750
Per Month
500
AGENT CALLS
$3.50/CALL OVER 500
Pro
$3,000
Per Month
1,000
AGENT CALLS
$3.00/CALL OVER 1,000
Custom pricing is available. Just let us know what you need!

QUESTIONS? LET'S TALK.

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Learn how Smith.ai can help your business. We’ll address your questions about our receptionist, chat, and campaign services.

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We integrate with your software

Contacts and call notes are logged in your systems, including CRM, intake, calendaring, and billing software

Small businesses trust Smith.ai for superior customer engagement services