Smith.ai vs. TeleDirect

TeleDirect’s areas of service include market research, surveys, and telesales while Smith.ai’s entire focus is on meeting your sales objectives. All of our plans include white-glove setup, script writing, client onboarding, and a dedicated account manager. We make up to five calls to each lead and use a call-first strategy that incorporates text and email follow-ups with detailed information to improve engagement and conversion rates. We can set appointments, take payments, route calls, complete new client intake forms, and more. Our North America-based agents are sales-trained and work from quiet home offices so they sound like an in-house extension of your team.

While both companies provide outbound calling, Smith.ai can include our 24/7 virtual receptionists for just $292.50 per month to ensure 360-degree coverage of your leads — particularly those with the highest intent. We also offer 24/7 live chat so leads visiting your website after receiving our outreach are greeted and engaged immediately. We can even supply targeted leads upon request for cold calling for a low cost of $1/lead. With both outbound and inbound coverage, as well as lead list targeting options, we can address all your sales development under one roof.

Our technological advances are superior to TeleDirect’s. Our custom-built AI powers our workflows so agents can work past stalls or objections and improve call outcomes. Plus, we integrate with over 5,000 CRMs, marketing software, calendars, and billing systems — including Zapier — something TeleDirect can’t do. By connecting our systems together, we can automatically import your leads for immediate outbound engagement and improve your speed to lead. We include an integration with all our plans while Teledirect charges $150 per hour for theirs.

TeleDirect’s dashboard helps you measure your campaign stats, but Smith.ai’s analytics are more detailed to provide full visibility into your campaigns. You can monitor real-time statuses, attempts we’ve made, and call outcomes per contact. That way, you know exactly what happened with each and every touchpoint. With access to detailed call summaries as well as audio recordings and searchable transcripts of every call, you have all the tools you need to analyze your campaign’s performance and measure your sales investment

For remote SDRs, full sales development, robust CRM integrations, and comprehensive coverage, Smith.ai is the superior choice over TeleDirect.