Smith.ai Outreach Campaigns vs. TeleDirect Call Center Services: In-Depth Comparison

TeleDirect charges you per minute for their outbound calling services, which can be unbelievably expensive. Think about it: Agents will spend as much time (read: your money) on the phone while booking appointments and the costs may be higher, more variable, and harder to pinpoint when you see your costs fluctuate month to month. Smith.ai’s convenient per-contact pricing model, on the other hand, if charged per contact (lead) — it’s as simple as that. Plus, your monthly costs will be a lot more predictable compared and the price won’t go up based on chatty callers. If you’re looking for affordable sales support, think Smith.ai.

TeleDirect operates mainly as a call center who can do outsourced lead generation, but do you really need that for such a high cost, as an extra expense, or can you source lists less expensively, or perhaps source from warm inbound leads, events, and your own database? Smith.ai offers campaign strategy and analysis more simply, actionable, and with less fuss. 

Sure, both TeleDirect and Smith.ai have dashboards that allow you to manage campaigns digitally. TeleDirect’s dashboard helps you measure your campaign stats, but Smith.ai’s analytics goes above and beyond to give you full-visibility into your campaign’s success. We capture key data on the caller, including the time of the call, call attempt number, from phone number, lead status — even action taken. That way, you know exactly what happened during and after every call. And with access to detailed call summaries as well as audio recordings and searchable transcripts of every call, the proof is in the pudding. 

As far as technology is concerned, TeleDirect fails to compare to Smith.ai. Teledirect charges $150 per hour for technology integrations. Smith.ai doesn’t — in fact, we already have solutions built and ready to go. No waiting on development. No extra costs. We play well with over 5,000+  CRMs, marketing platforms, calendars, billing systems, and intake forms. Furthermore, our AI platform connects to you via SMS, Slack, and Zapier. We even have an open API (for our more tech-savvy users). 

On top of that, TeleDirect’s services are mostly limited to what a call center can do. They don’t advertise many of the useful features, like payment collection or call routing, that take work off your team’s plate. Smith.ai’s services don’t start and end with sales support. Our professionals are not only experienced in sales enablement, but have the capacity to become a true extension of your office: We make outbound calls on your behalf, and we can be the staff who receives call-backs and inbound calls from leads and clients with our Virtual Receptionist plans. We provide comprehensive coverage so you can address all your business needs under one roof.

For higher quality outreach sales support at more affordable pricing, flexible features, robust CRM integrations, and 24/7 North America-based professionals, businesses prefer Smith.ai to TeleDirect.