While the value of an outsourced team you don’t have to worry about may seem appealing, there is very little else that you can understand about Simply Contact from their web page. Plans supposedly start at $225 per month, however, long onboarding times, zero transparency on integrations, and vague descriptions about their outbound agents leaves a lot of blank spaces in their product offering. Smith.ai, on the other hand, believes in transparency. We only charge per-contact, so your monthly costs will be based on the number contacts we reach out to. Plus, we include our most popular features at no additional cost: CRM integration, email and text message follow-up, third-party intake, appointment booking, and outbound business caller ID. You get to decide what additional features you’d like included in your plan. That way, you don’t pay for what you don’t need and won’t use. Pricing with Smith.ai is predictable, transparent, and affordable.
Simply Contact is based in Ukraine with offices in Romania, Bulgaria, and Poland. They pride themselves on being multilingual; however, that doesn’t really help when time zones come into play. Smith.ai on the other hand, is available 24/7, so no matter what time zone you or your leads are in, they can be reached. There is also no information that would lead prospective buyers to know what kind of environment Simply Contact’s agents are working in. Smith.ai’s agents are all North America-based and work from quiet home offices, so they sound like they’re in-house. Plus, since we're fully remote, our hiring practices focus on skill, not location. You can rest assured your leads are in good hands with Smith.ai.
Simply Contact broadly supports inbound and outbound services — primarily for SaaS startups, aviation companies, and media and entertainment. With very little evidence of how they support these industries, all you can do is click through their site and make a guess. Smith.ai is clear on how we support our clients. We use AI-powered technology to empower our agents to understand and speak to any business. From sales playbooks to copywriting, we go the extra mile to not only take sales outreach efforts off your plate, but maximize their impact.
Simply Contact may be a full offering able to support customer operations, but how? When a business fails to dive deep into exactly how they do business, how do you develop the trust that they can speak to your brand? Smith.ai’s services provide the customer — and potential customers — the kind of services you don’t have to worry about. Our professionals are not only experienced in sales enablement, but have the capacity to become a true extension of your office: Not only can we make outbound calls on your behalf, but we can also be the staff who receives call-backs and inbound calls from leads and clients with our Virtual Receptionist plans. We provide comprehensive coverage so you can address all your business needs under one roof.
Sure, both Simply Contact and Smith.ai have dashboards that allow you to manage sales digitally, but Smith.ai’s dashboard goes above and beyond to give you full-visibility into your campaign’s success. We capture key data on the caller, including the caller type (e.g., new lead, existing client, spam), the time of the call, the priority, and the disposition — even action taken. That way, you know exactly what happened during and after every call. And with access to detailed call summaries as well as audio recordings and searchable transcripts of every call, the proof is in the pudding.
As far as technology is concerned, Simply Contact fails to compare to Smith.ai. We play well with over 5,000 CRMs, marketing platforms, calendars, billing systems, and intake forms. Furthermore, our AI platform connects to you via SMS, Slack, and Zapier. We even have an open API (for our more tech-savvy users).
For growth-minded business owners who care about price transparency, seamless integrations, and robust customizations that deliver the experience of in-house sales development reps, Smith.ai is the superior choice for your 24/7 Sales Outreach partner, over Simply Contact.