Smith.ai Outreach Campaigns vs. Simply Contact: In-Depth Comparison

Compare Smith.ai Outreach Campaigns vs Simply Contact and see how we create more sales opportunities for your business through our outbound calls.

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Smith.ai: The best alternative to Simply Contact

COSTS & SETUP
Pricing
Per contact
Per month
Starting cost
$12/contact
$225/month
Set-up fee
$750
Monthly minimum
200 contacts
150 contacts
Setup & onboarding period
1-2 days
Info unavailable
Minimum commitment
3 months
Info unavailable
Long-term contract
No
Info unavailable
Cancellation fee
No
Info unavailable
OUR AGENTS
North America-based professionals
24/7/365 live sales calls
Spanish-speaking agents
Agents work from quiet home offices
✘ Some
CAPABILITIES
Appointment setting
Cold calling
✔ Warm & cold outreach available
Inbound call handling
✔ From $255/mo, optional
Warm transfers
Call transfer notifications via SMS, Slack & Teams
Complex call routing
Prospecting & lead engagement
Lead screening & qualification
Complete intake & order forms
Payment collection
Answer basic FAQs
Email & SMS follow up
Event sign-ups & registrations
CAMPAIGN STRATEGY
Copywriting & script review
Custom instructions, goals, and workflows backed by AI
Sales playbooks
List upload
✔ API and CSV Upload
Lead lists provided
TECHNOLOGY & INTEGRATIONS
Client dashboard with real-time campaign tracking
CRM, intake & marketing software integration
Zapier integration
Calendaring software integration
Online invoice & payment integration
SMS, Slack & Teams integration
Goal-oriented workflows
Call recording & transcription
✘ Call recording only
Local caller ID matching
Open APIs
Info unavailable
CLIENT SUCCESS
Dedicated account manager
Client support channels
Phone, email, and SMS
Phone and email
Quality assurance team
Strategic staff per campaign
5+
Info unavailable
Read our reviews
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Simply Contact is more of a pricey customer support service. Smith.ai is a comprehensive outbound sales support option for businesses on a budget.

While the value of an outsourced team you don’t have to worry about may seem appealing, there is very little else that you can understand about Simply Contact from their web page. Plans supposedly start at $225 per month, however, long onboarding times, zero transparency on integrations, and vague descriptions about their outbound agents leaves a lot of blank spaces in their product offering. Smith.ai, on the other hand, believes in transparency. We only charge per-contact, so your monthly costs will be based on the number contacts we reach out to. Plus, we include our most popular features at no additional cost:  CRM integration, email and text message follow-up, third-party intake, appointment booking, and outbound business caller ID. You get to decide what additional features you’d like included in your plan. That way, you don’t pay for what you don’t need and won’t use. Pricing with Smith.ai is predictable, transparent, and affordable.

Simply Contact is based in Ukraine with offices in Romania, Bulgaria, and Poland. They pride themselves on being multilingual; however, that doesn’t really help when time zones come into play. Smith.ai on the other hand, is available 24/7, so no matter what time zone you or your leads are in, they can be reached. There is also no information that would lead prospective buyers to know what kind of environment Simply Contact’s agents are working in. Smith.ai’s agents are all North America-based and work from quiet home offices, so they sound like they’re in-house. Plus, since we're fully remote, our hiring practices focus on skill, not location. You can rest assured your leads are in good hands with Smith.ai. 

Simply Contact broadly supports inbound and outbound services — primarily for SaaS startups, aviation companies, and media and entertainment. With very little evidence of how they support these industries, all you can do is click through their site and make a guess. Smith.ai is clear on how we support our clients. We use AI-powered technology to empower our agents to understand and speak to any business. From sales playbooks to copywriting, we go the extra mile to not only take sales outreach efforts off your plate, but maximize their impact.

Simply Contact may be a full offering able to support customer operations, but how? When a business fails to dive deep into exactly how they do business, how do you develop the trust that they can speak to your brand? Smith.ai’s services provide the customer — and potential customers — the kind of services you don’t have to worry about. Our professionals are not only experienced in sales enablement, but have the capacity to become a true extension of your office: Not only can we make outbound calls on your behalf, but we can also be the staff who receives call-backs and inbound calls from leads and clients with our Virtual Receptionist plans. We provide comprehensive coverage so you can address all your business needs under one roof.

Sure, both Simply Contact and Smith.ai have dashboards that allow you to manage sales digitally, but Smith.ai’s dashboard goes above and beyond to give you full-visibility into your campaign’s success. We capture key data on the caller, including the caller type (e.g., new lead, existing client, spam), the time of the call, the priority, and the disposition — even action taken. That way, you know exactly what happened during and after every call. And with access to detailed call summaries as well as audio recordings and searchable transcripts of every call, the proof is in the pudding. 

As far as technology is concerned, Simply Contact fails to compare to Smith.ai. We play well with over 5,000 CRMs, marketing platforms, calendars, billing systems, and intake forms. Furthermore, our AI platform connects to you via SMS, Slack, and Zapier. We even have an open API (for our more tech-savvy users). 

For growth-minded business owners who care about price transparency, seamless integrations, and robust customizations that deliver the experience of in-house sales development reps, Smith.ai is the superior choice for your 24/7 Sales Outreach partner, over Simply Contact.

THE BASICS!

You provide the leads, and we'll ensure they are engaged, qualified, and converted. Send us prospects, leads, clients, donors, partners, or any others who need outreach.
We're all about scheduling. We can make outreach calls according to your timing preferences. We can also book meetings with leads as part of our outreach work.
Our friendly, professional agents will handle all your calls with a smile, 24/7/365. We sound just like in-house, or even better.
Our agents work to achieve your campaign goals, whether that's setting appointments with new leads, promoting a special offer, or registering clients for an event, to name a few.
Our agents can send an email and text message after each call to boost engagement and conversion rates.
Track campaign performance to see which recipients converted, how many calls have been made, and more.

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What our customers are saying

"The quality of their work is consistent. Regardless of who’s taking the call, I know they're trained well and can handle it professionally. I consistently receive high praise for Smith.ai from my customers and my prospects. I actually have gotten direct business because of the way they handle calls."
Rick Staton
CMIT Solutions of Upper Chesapeake – Columbia
"I’ve been with Smith.ai for two years. I am very happy with their services. No missed calls, they return call requests within a few hours, handle all calls professionally and are constantly checking in to see how they can improve. I love that they truly value their clients input. Highly recommend!"
Crissy Schafer
The Florida Medicaid Planning & Elder Law Firm
"I use Smith.ai as an extension of my team, so they serve as a communication touchpoint, handling outbound and inbound calls along with our chat feature. Working with Smith.ai has enabled the business to scale its efforts and size. Their ability to be flexible and reliable shows their dedication to client satisfaction and their level of client service shows how much they care."
Kimberly Bennett
K Bennett Law LLC

LIVE AGENTS AVAILABLE 24/7

ON-DEMAND

Starting at$3,000 per campaign

200 CONTACTS
$15/contact
One-time purchase

Ongoing

Starting at$2,400 per month

200 CONTACTS
$12/contact
3-month minimum
Custom pricing is available. Just let us know what you need!

QUESTIONS? LET'S TALK.

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Learn how Smith.ai can help your business. We’ll address your questions about our receptionist, chat, and campaign services.

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We integrate with your software

Contacts and call notes are logged in your systems, including CRM, intake, calendaring, and billing software

Small businesses trust Smith.ai for superior customer engagement services