Smith.ai Outreach Campaigns vs. Go4Customer: In-Depth Comparison

Go4Customer charges you about $60-$80 per hour for 10 agents. Think about it: Agents will spend as much time (read: your money) on the phone while booking appointments and the costs may be higher, more variable, and harder to pinpoint when you see your costs fluctuate month to month. Smith.ai’s convenient per-contact pricing model, on the other hand, means you’ll only be charged for the outbound calls handled at a flat rate — it’s as simple as that. Your monthly costs will be a lot more predictable compared and the price won’t go up based on chatty callers. Plus, we don’t limit the number of agents working for you. With Smith.ai, you don’t just get 10 agents, you get +50! Talk about more bang for your buck. So if you’re looking for affordable sales support, think Smith.ai.

Go4Customer doesn't offer useful features, such as CRM integrations and text message follow-ups, that businesses need. Smith.ai offers more of what you need to have a successful outreach campaign. From warm transfers to call recording and transcription, we offer more features for you to choose from. Plus, you only pay for the services you use and the contacts you’d like us to reach out to on your behalf — it’s as simple as that.

And unlike Go4Customer, whose agents are based overseas and work in call centers, Smith.ai’s agents are all North America-based and work from quiet home offices, so they sound like they’re in-house. We don’t sound like an overseas call center because we aren’t one. Our virtual receptionists have years of experience answering phones and speak in clear American English. And since we're fully remote, our hiring practices focus on skill, not location. You can rest assured your leads are in good hands with Smith.ai. 

Sure, both Go4Customer and Smith.ai have dashboards that allow you to manage campaigns digitally. Go4Customer’s dashboard helps you measure your campaign stats, but Smith.ai’s dashboard goes above and beyond to give you full-visibility into your campaign’s success. We capture key data on the caller, including the time of the call, call attempt number, from phone number, lead status — even action taken. That way, you know exactly what happened during and after every call. And with access to detailed call summaries as well as audio recordings and searchable transcripts of every call, the proof is in the pudding.

For a website that claims to be AI-focused and "experts in technology", Go4Customer doesn't advertise any integrations. Outside of outbound calling, they lack the technology to enhance your process as Smith.ai does. We play well with over 5,000 CRMs, marketing platforms, calendars, billing systems, and intake forms. Furthermore, our AI platform connects to you via SMS, Slack, and Zapier. We even have an open API (for our more tech-savvy users). Making the value crystal clear on which service is going to conveniently support your team without needing constant management. 

On top of that, Go4Customer doesn’t advertise many of the useful features, like complex call routing, that simplifies the journey from lead to conversion. Smith.ai’s services don’t start and end with sales support. Our professionals are not only experienced in sales enablement, but have the capacity to become a true extension of your office: Not only can we make outbound calls on your behalf, but we can also be the staff who receives call-backs and inbound calls from leads and clients with our Virtual Receptionist plans. We provide comprehensive coverage so you can address all your business needs under one roof.

For higher quality outreach sales support with more flexible features, robust CRM integrations, and 24/7 North America-based professionals, businesses prefer Smith.ai to Go4Customer.