In-Depth Comparison

Smith.ai vs. Go4Customer

Compare features and see how we create more sales opportunities for your business through our outbound calls.

Smith.ai Virtual Receptionists:
The best alternative to Go4Customer

COSTS & SETUP

Pricing
Per contact
Per hour + agent
Starting cost
$12/contact
$60-$80/hour for 10 agents
Set-up fee
$750
Monthly minimum
50 warm contacts or 1,000 cold contacts
Info unavailable
Setup & onboarding period
1-2 days
Info unavailable
Minimum commitment
6 months
Info unavailable
Long-term contract
No
Info unavailable
Cancellation fee
No
Info unavailable

OUR AGENTS

North America-based professionals
βœ”
✘
24/7/365 live sales calls
βœ”
βœ”
Spanish-speaking agents
βœ”
βœ”
Agents work from quiet home offices
βœ”
✘

capabilities

Appointment setting
βœ”
βœ”
Cold calling
βœ” Warm & cold outreach available
βœ”
Inbound call handling
βœ” From $285/mo, optional
βœ”
Warm transfers
βœ”
✘
Call transfer notifications via SMS, Slack & Teams
βœ”
✘
Complex call routing
βœ”
✘
Prospecting & lead engagement
βœ”
βœ”
Lead screening & qualification
βœ”
βœ”
Complete intake & order forms
βœ”
βœ”
Payment collection
βœ”
βœ”
Answer basic FAQs
βœ”
✘
Email & SMS follow up
βœ”
✘
Event sign-ups & registrations
βœ”
✘

CAMPAIGN STRATEGY

Copywriting & script review
βœ”
βœ”
Custom instructions, goals, and workflows backed by AI
βœ”
✘
Sales playbooks
βœ”
✘
List upload
βœ” API and CSV Upload
Info unavailable
Lead lists provided
βœ”
Info unavailable

TECHNOLOGY & INTEGRATIONS

Client dashboard with real-time campaign tracking
βœ”
βœ”
CRM, intake & marketing software integration
βœ”
βœ”
Zapier integration
βœ”
✘
Calendaring software integration
βœ”
βœ”
Online invoice & payment integration
βœ”
βœ”
SMS, Slack & Teams integration
βœ”
✘
Goal-oriented workflows
βœ”
✘
Call recording & transcription
βœ”
✘
Local caller ID matching
βœ”
✘
Open APIs
βœ”
✘

CLIENT SUCCESS

Dedicated account manager
βœ”
Info unavailable
Client support channels
Phone, email, and SMS
Phone and email
Quality assurance team
βœ”
Info unavailable
Strategic staff per campaign
5+
Info unavailable

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.
Go4Customer is a call center based in India while Smith.ai offers North America-based sales outreach.

Go4Customer is an India-based call center whose agents provide telemarketing services, customer surveys, and help desk support. At Smith.ai, our North America-based agents are trained in sales outreach and focus purely on meeting your business objectives. We use aΒ  call-first strategy β€” specifically built for your business β€” that incorporates text and email follow-ups with detailed information as supplemental engagement points. The call is our primary engagement method because it’s the most effective means of communicating with prospects.Β 

Smith.ai prides itself on our rich features. We include β€” at no additional cost β€” appointment setting, client intake form completion, payment acceptance, outbound business caller ID, and CRM/Zapier integration. We integrate with more than 5,000 CRMs, calendars, and lead capture software. Through these integrations, we solve your speed-to-lead constraints by automatically importing your leads into our system for immediate outbound engagement.Β 

Pricing between the two companies differs. Go4Customer charges per hour for their agents to make calls. Since the average lead needs five touches before they are ready to move forward β€” that call time can add up quickly. Smith.ai charges per lead and makes up to five calls per contact. This makes for easier budgeting and cost management. Plus, we have hundreds of bilingual agents available 24/7 β€” ready to support you based on the needs of your campaigns. You don’t have to pay more per hour or per agent to have more sales support.

While both companies offer inbound coverage, our 24/7 virtual receptionists are available to add to any Outreach Campaign plan for just $285 per month, ensuring 360-degree coverage of your leads, particularly those with the highest intent. We even offer 24/7 live chat and handle the entire β€œfrontline” of your lead flow so you never need to worry about in-house coverage when our campaigns are running. Plus, we can quickly supply targeted lead lists upon request for cold calling for a low cost of $1/lead, which includes targeting strategy and research, along with sample list data so you have confidence the leads match your target audience.

Go4Customer provides call metric reports, but Smith.ai’s dashboard offers rich call intelligence β€” giving you full visibility into each touchpoint. You can see the attempts we’ve made and call outcomes per contact β€” plus you can review call recordings and searchable transcriptions.

For 24/7 North America-based agents, robust technology and integrations, and plenty of business-grade features, Smith.ai is the superior choice over Go4Customer.

Strategic ways to enhance your sales team

Warm engagement for inbound leads and clients, and cold prospecting to accelerate sales growth from the ground up.

Warm engagement

Plans starting at

$600
Per
month

Cold prospecting

Plans starting at

$10,000
Per
month
Per-contact pricing, not per-minute or per-agent
Ongoing support to meet your business objectives
North America-based agents who work 24/7
Custom campaigns with no annual contracts
View pricing details

Trusted by 3,000+ businesses

5.0 stars
4.9 stars
5.0 stars
4.6 stars
Crushing sales quotas
Before Smith.ai, I’d have to monitor the lead inbox. Now, Smith.ai is making the outbound call as soon as the lead comes in. They vet it for me and I get to talk to only qualified leads. We essentially have a team of intake people who know our product and work directly for us.
Adam Cohen
Managing Partner, Ticket Crushers

END-TO-END INTEGRATIONS

We play well with your software

Calls, chats & appointments are automatically logged in your systems. Real-time syncing with over 5,000 integrations.
View all integrations

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.