In-Depth Comparison

Smith.ai vs. Global Response

Compare features and see how we create more sales opportunities for your business through our outbound calls.

Smith.ai Virtual Receptionists:
The best alternative to Global Response

COSTS & SETUP

Pricing
Per contact
Custom quote
Starting cost
$12/contact
Custom quote
Set-up fee
$750
Custom quote
Monthly minimum
50 warm contacts or 1,000 cold contacts
Info unavailable
Setup & onboarding period
1-2 days
Info unavailable
Minimum commitment
6 months
Info unavailable
Long-term contract
No
Info unavailable
Cancellation fee
No
Info unavailable

OUR AGENTS

North America-based professionals
βœ”
✘ Some
24/7/365 live sales calls
βœ”
βœ”
Spanish-speaking agents
βœ”
βœ”
Agents work from quiet home offices
βœ”
✘ Some

capabilities

Appointment setting
βœ”
βœ”
Cold calling
βœ” Warm & cold outreach available
βœ”
Inbound call handling
βœ” From $285/mo, optional
βœ”
Warm transfers
βœ”
Info unavailable
Call transfer notifications via SMS, Slack & Teams
βœ”
Info unavailable
Complex call routing
βœ”
Info unavailable
Prospecting & lead engagement
βœ”
✘
Lead screening & qualification
βœ”
βœ”
Complete intake & order forms
βœ”
✘ Order forms only
Payment collection
βœ”
✘
Answer basic FAQs
βœ”
βœ”
Email & SMS follow up
βœ”
✘
Event sign-ups & registrations
βœ”
✘

CAMPAIGN STRATEGY

Copywriting & script review
βœ”
✘
Custom instructions, goals, and workflows backed by AI
βœ”
βœ”
Sales playbooks
βœ”
✘
List upload
βœ” API and CSV Upload
βœ”
Lead lists provided
βœ”
Info unavailable

TECHNOLOGY & INTEGRATIONS

Client dashboard with real-time campaign tracking
βœ”
βœ”
CRM, intake & marketing software integration
βœ”
βœ”
Zapier integration
βœ”
✘
Calendaring software integration
βœ”
βœ”
Online invoice & payment integration
βœ”
✘
SMS, Slack & Teams integration
βœ”
✘
Goal-oriented workflows
βœ”
βœ”
Call recording & transcription
βœ”
Info unavailable
Local caller ID matching
βœ”
Info unavailable
Open APIs
βœ”
Info unavailable

CLIENT SUCCESS

Dedicated account manager
βœ”
Info unavailable
Client support channels
Phone, email, and SMS
Phone and email
Quality assurance team
βœ”
Info unavailable
Strategic staff per campaign
5+
Info unavailable

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.
Smith.ai uses sales-trained, North America-based SDRs while Global Response has overseas agents.

Global Response is more of a customer experience management company β€”Β  focused on establishing your voice and building your online brand. Smith.ai generates new business opportunities through strategic and targeted sales outreach. We deliver real results for companies of all sizes β€” building a strong customer experience and fuller sales pipeline.Β 

While Global Response uses overseas call centers to do their work, Smith.ai’s North America-based agents are fully trained on your brand and objective β€” and all work from quiet home offices so they sound like they’re in-house. Backed by powerful AI, they are able to work past stalls and objections for improved conversion rates.

All Smith.ai campaigns include a dedicated account manager, as well as white-glove setup, script writing, and client onboarding. Plans start at just $12 per lead, with a minimum of only 50 leads, and include up to five calls per contact along with text and email follow-ups. We can work off your own lists or quickly supply targeted leads for cold calling for a low cost of $1 per lead. This includes targeting strategy and research to make sure we’re only reaching leads that match your target audience.

Our features are more robust than Global Response. We include appointment setting directly on your calendar, new-client intake form completion, and outbound business caller ID. Plus, Smith.ai integrates with over 5,000 CRMs, marketing platforms, calendars, and billing systems β€” including Zapier. Through these integrations, we can automatically import leads into our system from yours. By piping those leads directly to Smith.ai for immediate outbound engagement, we can respond faster and improve your speed to lead.

Our professionals are not only experienced in sales development but become a true extension of your business operation. We offer inbound coverage through our 24/7 virtual receptionists β€” available to add to any Outreach Campaign plan for just $285 per month. We also offer 24/7 live chat so leads visiting your website are greeted and engaged immediately. We handle the entire β€œfrontline” of your lead flow so you never need to worry about in-house coverage.

While Global Response provides a dashboard, Smith.ai gives you full visibility into all campaign details. We allow you to monitor real-time statuses, attempts we’ve made, and call outcomes per contact. That way, you know exactly what happened with every touchpoint. With access to detailed call summaries, audio recordings, and searchable transcripts, you have all the tools you need to measure the success of your campaigns.

For expert sales outreach, North America-based agents, and robust CRM integrations, Smith.ai is the superior choice over Global Response.

Strategic ways to enhance your sales team

Warm engagement for inbound leads and clients, and cold prospecting to accelerate sales growth from the ground up.

Warm engagement

Plans starting at

$600
Per
month

Cold prospecting

Plans starting at

$10,000
Per
month
Per-contact pricing, not per-minute or per-agent
Ongoing support to meet your business objectives
North America-based agents who work 24/7
Custom campaigns with no annual contracts
View pricing details

Trusted by 3,000+ businesses

5.0 stars
4.9 stars
5.0 stars
4.6 stars
Crushing sales quotas
Before Smith.ai, I’d have to monitor the lead inbox. Now, Smith.ai is making the outbound call as soon as the lead comes in. They vet it for me and I get to talk to only qualified leads. We essentially have a team of intake people who know our product and work directly for us.
Adam Cohen
Managing Partner, Ticket Crushers

END-TO-END INTEGRATIONS

We play well with your software

Calls, chats & appointments are automatically logged in your systems. Real-time syncing with over 5,000 integrations.
View all integrations

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.