Smith.ai Outreach Campaigns vs. Global Response: In-Depth Comparison

While Global Response doesn’t advertise their exact pricing on their website, we can only assume based on their reviews that they’re quite expensive. Plus, they require you to sign a 3 year contract. If you’re not satisfied with their services, you may be stuck. Smith.ai, on the other hand, doesn’t require any long-term contracts and provides more affordable sales support. Our transparent, per-contact pricing model means your monthly costs will be based on how many contacts you’d like us to reach out to on your behalf — you’ll never get hit with a bill you never expected at the end of the month.

Not only that, but Smith.ai’s North America-based agents all work from quiet home offices, so they sound like they’re in-house — Global Response can’t say the same. Their website uses terms like “contact center” and “call center” leading us to believe they work in call centers and ultimately doesn’t pinpoint exactly where their agents could be calling from. Our hiring practices focus on skill, not location. You can rest assured your leads are in good hands with Smith.ai. 

Global Response is more of a brand loyalty manager — they’re focused on building your brand and establishing your voice through customer experience. Smith.ai’s focus is on providing campaign strategy and analysis that qualifies, engages, and converts your leads to drive revenue for your business. We deliver real results for companies of all sizes that are efficient and effective — so you’re building both a strong customer experience and building a strong sales pipeline.

If you’re looking for a suite of features like payment collection or call routing, you won’t find Global Response as a solution. Our professionals are not only experienced in sales development, but have the capacity to become a true extension of your office: We make outbound calls on your behalf, but we can also be the staff who receives call-backs and inbound calls from leads and clients with our Virtual Receptionist plans. We provide comprehensive coverage so you can address all your business needs under one roof.

Sure, both Global Response and Smith.ai have dashboards that allow you to manage campaigns digitally. Global Response’s dashboard helps you measure your campaign stats, but Smith.ai’s dashboard goes above and beyond to give you full-visibility into your campaign’s success. We capture key data on the caller, including the time of the call, call attempt number, from phone number, lead status — even action taken. That way, you know exactly what happened during and after every call. And with access to detailed call summaries as well as audio recordings and searchable transcripts of every call, the proof is in the pudding.

Smith.ai prioritizes meeting your technology and processes to streamline the efficacy of converted leads. We play well with over 5,000 CRMs, marketing platforms, calendars, billing systems, and intake forms. Eliminating the need to start processes from scratch. Furthermore, our AI platform connects to you via SMS, Slack, and Zapier. We even have an open API (for our more tech-savvy users). 

For higher quality outreach sales support at more affordable pricing, flexible features, robust CRM integrations, and 24/7 North America-based professionals, businesses prefer Smith.ai to Global Response.