Global Response doesn’t advertise their pricing online, which usually means they’re expensive. Smith.ai understands that transparent pricing is the key to efficient outsourcing. That’s why we advertise our pricing online. Plus, Smith.ai charges a highly competitive, low rate per-call, so we’re bound to be more affordable than Global Response. With us, your monthly costs start at $400 and will be based on how many calls you’d like us to make on your behalf.
On top of their vague pricing, Global Response doesn’t even offer 24/7 availability. With that limited availability, you may just as well just hire another salesperson. Smith.ai agents are available 24/7, so you can rest easy knowing your leads are being nurtured around-the-clock.
As far as outreach sales support goes, it seems that Global Response is fairly limited. Outside of appointment setting and lead qualifying, they don’t advertise many capabilities on their website. Smith.ai, however, offers an Outreach Campaigns feature, which provides professional sales assistance so your team can effectively follow-up with potential clients, set appointments with prospective clients, re-engage previously unresponsive leads, and so much more. We even offer real-time performance analytics so it’s easy for you to follow your campaigns’ progress while remaining hands-off.
And while Global Response is focused more on providing base-line call center support, Smith.ai is dedicated to forming long-lasting connections with your prospects. Whether it's a one-time or a six-part call sequence, we’ve got you covered. Smith.ai gives you all the tools you need to build efficient campaigns with just a single service provider.
Beyond simple customer service, Global Response doesn’t offer much. Despite advertising themselves to be a major outsourcing call center, they don’t seem to take much off your plate. Smith.ai’s services, on the other hand, extend far beyond high-quality sales support. Our live agents can become a true extension of your office: Not only can we make outbound calls on your behalf, but we can also be the staff who receives call-backs and inbound calls from leads and clients with our Virtual Receptionist plans. We provide comprehensive coverage so you can address all your business needs under one roof.
Where technology is concerned, Smith.ai is leagues above Global Response. Sure, both Smith.ai and Global Response have online portals where you can track calls, note key performance metrics, and more, but when it comes to integrations, Smith.ai takes the cake. We integrate with over 30 CRMs, marketing platforms, calendars, billing systems, and intake forms. Furthermore, our AI platform connects to you via SMS and Slack and is even a Zapier trigger (for our more tech-savvy users).
And while Global Response can’t promise highly-trained, quality SDRs, Smith.ai can. We hire bright and friendly agents who sound just like in-house, ensuring each and every one of your calls, chats, and messages are handled by knowledgeable, experienced agents ready to nurture your leads through your sales funnels exactly as your sales team normally would.
For higher quality outreach campaigns, far more affordable pricing, highly capable agents, robust CRM integrations, and 24/7 North America-based professionals, growth-oriented businesses prefer Smith.ai to Global Response.