Smith.ai vs. Global Response

Global Response is more of a customer experience management company —  focused on establishing your voice and building your online brand. Smith.ai generates new business opportunities through strategic and targeted sales outreach. We deliver real results for companies of all sizes — building a strong customer experience and fuller sales pipeline. 

While Global Response uses overseas call centers to do their work, Smith.ai’s North America-based agents are fully trained on your brand and objective — and all work from quiet home offices so they sound like they’re in-house. Backed by powerful AI, they are able to work past stalls and objections for improved conversion rates.

All Smith.ai campaigns include a dedicated account manager, as well as white-glove setup, script writing, and client onboarding. Plans start at just $12 per lead, with a minimum of only 50 leads, and include up to five calls per contact along with text and email follow-ups. We can work off your own lists or quickly supply targeted leads for cold calling for a low cost of $1 per lead. This includes targeting strategy and research to make sure we’re only reaching leads that match your target audience.

Our features are more robust than Global Response. We include appointment setting directly on your calendar, new-client intake form completion, and outbound business caller ID. Plus, Smith.ai integrates with over 5,000 CRMs, marketing platforms, calendars, and billing systems — including Zapier. Through these integrations, we can automatically import leads into our system from yours. By piping those leads directly to Smith.ai for immediate outbound engagement, we can respond faster and improve your speed to lead.

Our professionals are not only experienced in sales development but become a true extension of your business operation. We offer inbound coverage through our 24/7 virtual receptionists — available to add to any Outreach Campaign plan for just $285 per month. We also offer 24/7 live chat so leads visiting your website are greeted and engaged immediately. We handle the entire “frontline” of your lead flow so you never need to worry about in-house coverage.

While Global Response provides a dashboard, Smith.ai gives you full visibility into all campaign details. We allow you to monitor real-time statuses, attempts we’ve made, and call outcomes per contact. That way, you know exactly what happened with every touchpoint. With access to detailed call summaries, audio recordings, and searchable transcripts, you have all the tools you need to measure the success of your campaigns.

For expert sales outreach, North America-based agents, and robust CRM integrations, Smith.ai is the superior choice over Global Response.