Smith.ai Outreach Campaigns vs. CIENCE: In-Depth Comparison

Starting at the steep price of $5,400 per month per representative, you’re guaranteed to pay much, much more for CIENCE than Smith.ai. Our minimum is much cheaper, starting at an affordable $400 per month. That’s a whopping $5,000 per month less than CIENCE, and with Smith.ai, you get an entire team, so you get more bang for your buck. Plus, we charge per-call, not per sales representative, so your monthly costs will be based on how many calls you’d like us to make on your behalf. That way, you get exactly what you pay for, with real results to show for it.

In addition to being rather pricey, CIENCE doesn’t even offer 24/7 availability. They can only guarantee call handling for inbound calls about 40 hrs/week. With that limited availability, you may just as well hire an in-house receptionist to answer your calls. Smith.ai agents are available 24/7, so your leads will receive immediate assistance any time, day or night.

While we do have to admit that CIENCE has impressive campaign strategy and analysis features, Smith.ai's Outreach Campaigns offers competitive outsourced sales support that far surpasses CIENCE’s. Our outreach campaigns feature is uniquely designed to provide professional assistance so your team can effectively follow-up with potential clients, set appointments with prospective clients, re-engage previously unresponsive leads, and so much more. We even offer real-time performance analytics so it’s easy for you to follow your campaigns’ progress while remaining hands-off.

Whether it's a one-time or a six-part call sequence to hundreds of webinar registrants with the aim of scheduling sales demos, we’ve got you covered. Smith.ai gives you all the tools you need to build efficient campaigns with just a single service provider. CIENCE is more focused on setting appointments than they are on forming relationships with your clients and establishing long-lasting connections with your leads.

CIENCE is limited in what they can do for your sales and for your business. Sure, they can make outbound calls and set appointments, but they don’t advertise many useful features, like payment collection or call routing, on their site. Smith.ai’s services don’t stop at high-quality sales support. Our live agents can become a true extension of your office: Not only can we make outbound calls on your behalf, but we can also be the staff who receives call-backs and inbound calls from leads and clients with our Virtual Receptionist plans. Our services don’t start and end with sales outreach support – we provide comprehensive coverage so you can address all your business needs under one roof.

Both Smith.ai’s and CIENCE’s online portals are fairly similar. You can track calls, note key performance metrics, and more on both dashboards, making it easier for you to manage campaigns digitally. Smith.ai, however, plays well with over 1,000s of CRMs, marketing platforms, calendars, billing systems, and intake forms. Furthermore, our AI platform connects to you via SMS and Slack and is even a Zapier trigger (for our more tech-savvy users). 

And while CIENCE can’t guarantee your calls will be handled by North America-based SDRs, Smith.ai can. We hire bright and friendly agents who sound just like in-house, who speak clear American English, and who are familiar with all the language nuances that you'd expect from North America-based agents, but you don't get with agents abroad. With Smith.ai, there's never any indication the agent isn't right there with you in your office, sounding like they fit right in.

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For higher quality outreach campaigns, far more affordable pricing, highly capable agents, robust CRM integrations, and 24/7 North America-based professionals, growth-oriented businesses prefer Smith.ai to CIENCE.