CIENCE vs. Smith.ai Outreach Campaigns: In-Depth Comparison

Compare features and see how businesses like yours can engage more leads and serve clients better 24/7/365 with Smith.ai Outreach Campaigns.

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Smith.ai: The best alternative to CIENCE

Smith.ai tops CIENCE by offering transparent pricing, flexible features, and more affordable, 24/7/365 sales outreach services.
COSTS & SETUP
Pricing
Per contact
Per month
Starting cost
$12-$15/contact
Info unavailable
Set-up fee
$750
Monthly minimum
200 contacts
No
Setup & onboarding period
1-2 days
10 days
Minimum commitment
None
12 months
Long-term contract
No
12 months
Cancellation fee
No
No
OUR AGENTS
North America-based professionals
24/7/365 live sales outreach
Spanish-speaking agents
Agents work from quiet home offices
CAPABILITIES
Appointment setting
Cold calling
✔ Warm & cold outreach available
Inbound call handling
✔ From $255/mo, optional
Warm transfers
Call transfer notifications via SMS, Slack & Teams
Complex call routing
Prospecting & lead engagement
Lead screening & qualification
Complete intake & order forms
Payment collection
Answer basic FAQs
Email & SMS follow up
✘ Email only
Event sign-ups & registrations
CAMPAIGN STRATEGY
Copywriting & script review
Custom instructions, goals, and workflows backed by AI
Sales playbooks
List submission & assignments
✔ API and CSV Upload
Lead lists provided
✘ Client supplies lists
TECHNOLOGY & INTEGRATIONS
Client dashboard with real-time campaign tracking
CRM, intake & marketing software integration
Zapier integration
Calendaring software integration
Online invoice & payment integration
SMS, Slack & Teams integration
✘ Slack & Teams only
Goal-oriented workflows
Call recording & transcription
Local caller ID matching
Open APIs
CLIENT SUCCESS
Dedicated account manager
Client support channels
Phone, email, and SMS
Phone and email
Quality assurance team
Strategic staff per campaign
5+
3
Read our reviews
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CIENCE is an expensive lead generation service. Smith.ai offers comprehensive and affordable sales outreach.

Since CIENCE doesn’t advertise their exact pricing on their website, we can only assume that they’re quite expensive based on their online reviews . If you’re looking for affordable sales support, think Smith.ai. Our per-contact pricing model means your monthly costs will be based on how many contacts you’d like us to reach out to on your behalf — it’s as simple as that.

And with Smith.ai, you get more bang for your buck. Unlike CIENCE, we don't limit the amount of agents working on your campaign. We utilize AI (artificial intelligence) to enable a much larger team to maximize responsiveness beyond what a team of just 3-5 people can accomplish. 

On top of that, CIENCE isn’t available 24/7/365, Smith.ai is. It doesn't matter what time zone your customers (or our agents) are in, your leads will be reached in a timely manner. Our agents are available around-the-clock, they’re all North America-based, and work from quiet home offices, as well, so they sound like they’re in-house. Plus, since we're fully remote, our hiring practices focus on skill, not location. You can rest assured your leads are in good hands with Smith.ai. 

CIENCE’s main advantage is the list building. Do you really need that for such a high cost, as an extra expense, or can you source lists less expensively, perhaps from warm inbound leads, events, and your own database? 

Smith.ai offers campaign strategy and analysis more simply, actionable, and with less fuss. What's better: Long strategic planning or short strategy session with quick game plan, take action, learn, and refine? We feel the latter delivers results for SMBs and midmarket far more efficiently and effectively in the short and mid term. In the long run, as they say, we're all dead!

Sure, both CIENCE and Smith.ai have dashboards that allow you to manage campaigns digitally. CIENCE’s dashboard helps you measure your campaign stats, but Smith.ai’s dashboard goes above and beyond to give you full-visibility into your campaign’s success. We capture key data on the caller, including the time of the call, call attempt number, from phone number, lead status — even action taken. That way, you know exactly what happened during and after every call. And with access to detailed call summaries as well as audio recordings and searchable transcripts of every call, the proof is in the pudding. 

As far as technology is concerned, CIENCE fails to compare to Smith.ai. We play well with thousands of CRMs, marketing platforms, calendars, billing systems, and intake forms. Furthermore, our AI platform connects to you via SMS, Slack, and Zapier. We even have an open API (for our more tech-savvy users). 

On top of that, CIENCE’s services are mostly limited to sales. They don’t advertise many of the useful features, like payment collection or call routing, that take work off your team’s plate. Smith.ai’s services don’t start and end with sales support. Our professionals are not only experienced in sales enablement, but have the capacity to become a true extension of your office: We can make outbound calls on your behalf and be the staff who receives call-backs and inbound calls from leads and clients with our Virtual Receptionist plans. We provide comprehensive coverage so you can address all your business needs under one roof.

For higher quality outreach sales support at more affordable pricing, flexible features, robust CRM integrations, and 24/7 North America-based professionals, businesses prefer Smith.ai to CIENCE.

THE BASICS!

You provide the leads, and we'll ensure they are engaged, qualified, and converted. Send us prospects, leads, clients, donors, partners, or any others who need outreach.
We're all about scheduling. We can make outreach calls according to your timing preferences. We can also book meetings with leads as part of our outreach work.
Our friendly, professional agents will handle all your calls with a smile, 24/7/365. We sound just like in-house, or even better.
Our agents work to achieve your campaign goals, whether that's setting appointments with new leads, promoting a special offer, or registering clients for an event, to name a few.
Our agents can send an email and text message after each call to boost engagement and conversion rates.
Track campaign performance to see which recipients converted, how many calls have been made, and more.

Recognized by Clutch as a top sales outsourcing provider.

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What our customers are saying

"The quality of their work is consistent. Regardless of who’s taking the call, I know they're trained well and can handle it professionally. I consistently receive high praise for Smith.ai from my customers and my prospects. I actually have gotten direct business because of the way they handle calls."
Rick Staton
CMIT Solutions of Upper Chesapeake – Columbia
"I’ve been with Smith.ai for two years. I am very happy with their services. No missed calls, they return call requests within a few hours, handle all calls professionally and are constantly checking in to see how they can improve. I love that they truly value their clients input. Highly recommend!"
Crissy Schafer
The Florida Medicaid Planning & Elder Law Firm
"I use Smith.ai as an extension of my team, so they serve as a communication touchpoint, handling outbound and inbound calls along with our chat feature. Working with Smith.ai has enabled the business to scale its efforts and size. Their ability to be flexible and reliable shows their dedication to client satisfaction and their level of client service shows how much they care."
Kimberly Bennett
K Bennett Law LLC

LIVE AGENTS AVAILABLE 24/7

ON-DEMAND

Starting at$3,000 per campaign

200 CONTACTS
$15/contact
One-time purchase

Ongoing

Starting at$2,400 per month

200 CONTACTS
$12/contact
3-month minimum
Custom pricing is available. Just let us know what you need!

QUESTIONS? LET'S TALK.

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Learn how Smith.ai can help your business. We’ll address your questions about our receptionist, chat, and campaign services.

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We integrate with your software

Contacts and call notes are logged in your systems, including CRM, intake, calendaring, and billing software

Small businesses trust Smith.ai for superior customer engagement services