CIENCE vs. Smith.ai Outreach Campaigns: In-Depth Comparison

Since CIENCE doesn’t advertise their exact pricing on their website, we can only assume that they’re quite expensive based on their online reviews . If you’re looking for affordable sales support, think Smith.ai. Our per-contact pricing model means your monthly costs will be based on how many contacts you’d like us to reach out to on your behalf — it’s as simple as that.

And with Smith.ai, you get more bang for your buck. Unlike CIENCE, we don't limit the amount of agents working on your campaign. We utilize AI (artificial intelligence) to enable a much larger team to maximize responsiveness beyond what a team of just 3-5 people can accomplish. 

On top of that, CIENCE isn’t available 24/7/365, Smith.ai is. It doesn't matter what time zone your customers (or our agents) are in, your leads will be reached in a timely manner. Our agents are available around-the-clock, they’re all North America-based, and work from quiet home offices, as well, so they sound like they’re in-house. Plus, since we're fully remote, our hiring practices focus on skill, not location. You can rest assured your leads are in good hands with Smith.ai. 

CIENCE’s main advantage is the list building. Do you really need that for such a high cost, as an extra expense, or can you source lists less expensively, perhaps from warm inbound leads, events, and your own database? 

Smith.ai offers campaign strategy and analysis more simply, actionable, and with less fuss. What's better: Long strategic planning or short strategy session with quick game plan, take action, learn, and refine? We feel the latter delivers results for SMBs and midmarket far more efficiently and effectively in the short and mid term. In the long run, as they say, we're all dead!

Sure, both CIENCE and Smith.ai have dashboards that allow you to manage campaigns digitally. CIENCE’s dashboard helps you measure your campaign stats, but Smith.ai’s dashboard goes above and beyond to give you full-visibility into your campaign’s success. We capture key data on the caller, including the time of the call, call attempt number, from phone number, lead status — even action taken. That way, you know exactly what happened during and after every call. And with access to detailed call summaries as well as audio recordings and searchable transcripts of every call, the proof is in the pudding. 

As far as technology is concerned, CIENCE fails to compare to Smith.ai. We play well with thousands of CRMs, marketing platforms, calendars, billing systems, and intake forms. Furthermore, our AI platform connects to you via SMS, Slack, and Zapier. We even have an open API (for our more tech-savvy users). 

On top of that, CIENCE’s services are mostly limited to sales. They don’t advertise many of the useful features, like payment collection or call routing, that take work off your team’s plate. Smith.ai’s services don’t start and end with sales support. Our professionals are not only experienced in sales enablement, but have the capacity to become a true extension of your office: We can make outbound calls on your behalf and be the staff who receives call-backs and inbound calls from leads and clients with our Virtual Receptionist plans. We provide comprehensive coverage so you can address all your business needs under one roof.

For higher quality outreach sales support at more affordable pricing, flexible features, robust CRM integrations, and 24/7 North America-based professionals, businesses prefer Smith.ai to CIENCE.