In-Depth Comparison

Smith.ai vs. CIENCE

Compare features and see how we create more sales opportunities for your business through our outbound calls.

Smith.ai Virtual Receptionists:
The best alternative to CIENCE

COSTS & SETUP

Pricing
Per contact
Per month
Starting cost
$12/contact
Custom quote
Set-up fee
$750
Monthly minimum
50 warm contacts or 1,000 cold contacts
Info unavailable
Setup & onboarding period
1-2 days
10-20 days
Minimum commitment
6 months
6 months
Long-term contract
No
6 months
Cancellation fee
No
No

OUR AGENTS

North America-based professionals
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24/7/365 live sales calls
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Spanish-speaking agents
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Agents work from quiet home offices
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✘

capabilities

Appointment setting
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Cold calling
βœ” Warm & cold outreach available
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Inbound call handling
βœ” From $285/mo, optional
✘
Warm transfers
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✘
Call transfer notifications via SMS, Slack & Teams
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✘
Complex call routing
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✘
Prospecting & lead engagement
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Lead screening & qualification
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Complete intake & order forms
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Info unavailable
Payment collection
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Answer basic FAQs
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Email & SMS follow up
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Event sign-ups & registrations
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Info unavailable

CAMPAIGN STRATEGY

Copywriting & script review
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Custom instructions, goals, and workflows backed by AI
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Sales playbooks
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List upload
βœ” API and CSV Upload
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Lead lists provided
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TECHNOLOGY & INTEGRATIONS

Client dashboard with real-time campaign tracking
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CRM, intake & marketing software integration
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Zapier integration
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Calendaring software integration
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Online invoice & payment integration
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SMS, Slack & Teams integration
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Goal-oriented workflows
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Call recording & transcription
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Local caller ID matching
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Info unavailable
Open APIs
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CLIENT SUCCESS

Dedicated account manager
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Client support channels
Phone, email, and SMS
Phone and email
Quality assurance team
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Strategic staff per campaign
5+
3-5

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.
CIENCE is a long-term lead generation service. Smith.ai offers comprehensive sales outreach with more flexible contract terms.

Our North America-based SDRs make up to five calls per contact and use a call-first strategy that incorporates text and email follow-up with detailed information as supplemental engagement techniques. We also include β€” at no additional cost β€” appointment setting directly on your calendar, new-client intake form completion, outbound business caller ID, and CRM or Zapier integration.Β 

At Smith.ai, we are a true business partner in your sales outreach efforts. While CIENCE’s main focus is on list building, we can also quickly supply targeted lead lists for cold calling upon request for a low cost of $1/lead, which includes targeting strategy and research to match your target audience and ICP. Alternatively, we can use our integrations to automatically import your leads into our system. For instance, these could be leads generated from new client inquiry forms on your website or prospects who respond to an email or advertisement. You can pipe those leads directly to Smith.ai for immediate outbound engagement while improving your speed to lead.

At Smith.ai, we’re transparent with our pricing. Outreach Campaigns start at $600 per month and you receive outbound calls to 50 contacts, white-glove setup, client onboarding, call scripts crafted to specifically achieve your objective, and a dedicated account manager. Our per-contact pricing model means you only pay for the number of contacts you’d like us to reach out to on your behalf β€” it’s as simple as that. And unlike CIENCE, we don't limit the number of agents working on your campaign. Smith.ai’s sales-trained agents are available 24/7/365 β€” able to perform AI-driven sales outreach based on the timing and cadence that will lead to the best engagement and conversion rates.

Smith.ai’s dashboard goes above and beyond CIENCE’s analytics options. We provide full visibility into campaign results β€” allowing you to monitor real-time statuses, attempts we’ve made, and call outcomes per contact. That way, you know exactly what happened with every call. We also offer the option to have inbound coverage when leads call back in response to voicemails and messages sent to them. Our 24/7 virtual receptionists are available to add to any Outreach Campaign plan for just $285 per month, ensuring 360-degree coverage of your leads, particularly those with the highest intent. We even offer 24/7 live chat so leads visiting your website after receiving our outreach are greeted and engaged immediately. We handle the entire β€œfrontline” of your lead flow so you never need to worry about in-house coverage when our campaigns are running on your behalf.

For more comprehensive and strategic sales outreach, shorter terms, and more flexible features, Smith.ai is the superior choice over CIENCE.

Strategic ways to enhance your sales team

Warm engagement for inbound leads and clients, and cold prospecting to accelerate sales growth from the ground up.

Warm engagement

Plans starting at

$600
Per
month

Cold prospecting

Plans starting at

$10,000
Per
month
Per-contact pricing, not per-minute or per-agent
Ongoing support to meet your business objectives
North America-based agents who work 24/7
Custom campaigns with no annual contracts
View pricing details

Trusted by 3,000+ businesses

5.0 stars
4.9 stars
5.0 stars
4.6 stars
Crushing sales quotas
Before Smith.ai, I’d have to monitor the lead inbox. Now, Smith.ai is making the outbound call as soon as the lead comes in. They vet it for me and I get to talk to only qualified leads. We essentially have a team of intake people who know our product and work directly for us.
Adam Cohen
Managing Partner, Ticket Crushers

END-TO-END INTEGRATIONS

We play well with your software

Calls, chats & appointments are automatically logged in your systems. Real-time syncing with over 5,000 integrations.
View all integrations

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.