Smith.ai Outreach Campaigns vs. CIENCE: In-Depth Comparison

Compare features and see how businesses like yours can engage more leads and serve clients better 24/7/365 with Smith.ai Outreach Campaigns.

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Smith.ai: The best alternative to CIENCE

COSTS & SETUP
Pricing
Per call
Per month
Starting cost
$4/call
$5,400/rep
Monthly call minimum
100 calls
Info Unavailable
Setup & onboarding cost
Free
Free
Setup & onboarding period
1-2 days
Info Unavailable
Minimum work period
1 month
3 months
Long-term contracts
No
No
Cancellation fees
No
No
Commission or revenue share
No
No
Money-back guarantee
✔ 14 days, up to $1,000
Multiple campaigns per account
✔ Up to 10 concurrent campaigns
CAPABILITIES
North America-based professionals
24/7 live agents
Cold calling
✔ Warm & cold outreach available
✔ Warm & cold outreach available
Warm transfers
Call routing & complex workflows
Appointment setting
Spanish-speaking agents
Prospecting & lead engagement
Lead screening & qualification
Event sign-ups & registrations
Complete intake & order forms
Payment collection
Donor engagement & charprocessing
Inbound call handling
✔ From $240/mo
Totally optional
Email & SMS follow up
✔ Email only
Answer basic FAQs
Real-time campaign tracking
Call transfers via SMS & Slack
Custom campaign greetings & instructions
Custom campaign goals & objectives
TECHNOLOGY & PERFORMANCE
Client dashboard with metrics
✔ Includes real-time metrics
List submission & assignments
✔ API and CSV Upload
Lead lists provided
✘ Client supplies lists
✘ Client supplies lists
CRM, intake & marketing software integration
Zapier integration
Calendaring software integration
Online invoice & payment integration
SMS, Slack & Teams integration
CLIENT SUCCESS
Campaign updates & modifications
✔ Unlimited, even after campaign launch
Account managers
Quality assurance team
Client support channels
Phone, email, and SMS
Phone and email
Read our reviews
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CIENCE is an expensive appointment-setting service. Smith.ai offers comprehensive and affordable sales outreach, including scheduling and much more.

Starting at the steep price of $5,400 per month per representative, you’re guaranteed to pay much, much more for CIENCE than Smith.ai. Our minimum is much cheaper, starting at an affordable $400 per month. That’s a whopping $5,000 per month less than CIENCE, and with Smith.ai, you get an entire team, so you get more bang for your buck. Plus, we charge per-call, not per sales representative, so your monthly costs will be based on how many calls you’d like us to make on your behalf. That way, you get exactly what you pay for, with real results to show for it.


In addition to being rather pricey, CIENCE doesn’t even offer 24/7 availability. They can only guarantee call handling for inbound calls about 40 hrs/week. With that limited availability, you may just as well hire an in-house receptionist to answer your calls. Smith.ai agents are available 24/7, so your leads will receive immediate assistance any time, day or night.


While we do have to admit that CIENCE has impressive campaign strategy and analysis features, Smith.ai's Outreach Campaigns offers competitive outsourced sales support that far surpasses CIENCE’s. Our outreach campaigns feature is uniquely designed to provide professional assistance so your team can effectively follow-up with potential clients, set appointments with prospective clients, re-engage previously unresponsive leads, and so much more. We even offer real-time performance analytics so it’s easy for you to follow your campaigns’ progress while remaining hands-off.


Whether it's a one-time or a six-part call sequence to hundreds of webinar registrants with the aim of scheduling sales demos, we’ve got you covered. Smith.ai gives you all the tools you need to build efficient campaigns with just a single service provider. CIENCE is more focused on setting appointments than they are on forming relationships with your clients and establishing long-lasting connections with your leads.


CIENCE is limited in what they can do for your sales and for your business. Sure, they can make outbound calls and set appointments, but they don’t advertise many useful features, like payment collection or call routing, on their site. Smith.ai’s services don’t stop at high-quality sales support. Our live agents can become a true extension of your office: Not only can we make outbound calls on your behalf, but we can also be the staff who receives call-backs and inbound calls from leads and clients with our Virtual Receptionist plans. Our services don’t start and end with sales outreach support – we provide comprehensive coverage so you can address all your business needs under one roof.


Both Smith.ai’s and CIENCE’s online portals are fairly similar. You can track calls, note key performance metrics, and more on both dashboards, making it easier for you to manage campaigns digitally. Smith.ai, however, plays well with over 1,000s of CRMs, marketing platforms, calendars, billing systems, and intake forms. Furthermore, our AI platform connects to you via SMS and Slack and is even a Zapier trigger (for our more tech-savvy users). 


And while CIENCE can’t guarantee your calls will be handled by North America-based SDRs, Smith.ai can. We hire bright and friendly agents who sound just like in-house, who speak clear American English, and who are familiar with all the language nuances that you'd expect from North America-based agents, but you don't get with agents abroad. With Smith.ai, there's never any indication the agent isn't right there with you in your office, sounding like they fit right in.

For higher quality outreach campaigns, far more affordable pricing, highly capable agents, robust CRM integrations, and 24/7 North America-based professionals, growth-oriented businesses prefer Smith.ai to CIENCE.

THE BASICS!

You provide the spreadsheet or feed of recipients to call, and we'll reach out. Send us prospects, leads, clients, donors, partners, or any others who need outreach by phone.
We're all about scheduling. We can make outreach calls according to your timing preferences. We can also book meetings with leads as part of our outreach work.
Our friendly, professional agents will handle all your calls with a smile, 24/7/365. We sound just like in-house, or even better.
Our agents work to achieve your campaign goals, whether that's setting appointments with new leads, promoting a special offer, registering clients for an event, or more.
Our agents can send an email and text message after each call to boost engagement and conversion rates
Track campaign performance to see which recipients converted, how many calls have been made, and more.

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What our customers are saying

"The quality of their work is consistent. Regardless of who’s taking the call, I know they're trained well and can handle it professionally. I consistently receive high praise for Smith.ai from my customers and my prospects. I actually have gotten direct business because of the way they handle calls."
Rick Staton
CMIT Solutions of Upper Chesapeake – Columbia
"I’ve been with Smith.ai for two years. I am very happy with their services. No missed calls, they return call requests within a few hours, handle all calls professionally and are constantly checking in to see how they can improve. I love that they truly value their clients input. Highly recommend!"
Crissy Schafer
The Florida Medicaid Planning & Elder Law Firm
"I use Smith.ai as an extension of my team, so they serve as a communication touchpoint, handling outbound and inbound calls along with our chat feature. Working with Smith.ai has enabled the business to scale its efforts and size. Their ability to be flexible and reliable shows their dedication to client satisfaction and their level of client service shows how much they care."
Kimberly Bennett
K Bennett Law LLC
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LIVE AGENTS AVAILABLE 24/7

Starter
$400
Per Month
100
AGENT CALLS
$4.00 per call over 100
Basic
$1,750
Per Month
500
AGENT CALLS
$3.50/CALL OVER 500
Pro
$3,000
Per Month
1,000
AGENT CALLS
$3.00/CALL OVER 1,000
Custom pricing is available. Just let us know what you need!

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We integrate with your software

Contacts and call notes are logged in your systems, including CRM, intake, calendaring, and billing software

Small businesses trust Smith.ai for superior customer engagement services

Smith.ai is not affiliated with the company presented for comparison purposes on this page. The information provided here serves to compare and contrast Smith.ai products and services with another company (a wholly separate entity) offering products and services that may be similar to those provided by Smith.ai. This information is provided to help potential customers evaluate Smith.ai products and services, and Smith.ai has made the best possible effort to obtain accurate information on the other company mentioned here.