For details on their pricing, you’ll have to reach out to Callbox for a custom quote, which is time-consuming in and of itself. Transparent pricing gives you an idea of what to expect, so if a company isn’t advertising their pricing, they might be hiding something. Smith.ai’s pricing is listed clearly on our website: We charge a competitively low rate per-call, so your monthly costs will be based on how many calls you’d like us to make on your behalf. No hidden fees. No contracts. No revenue sharing.
As far as sales capabilities go, Callbox does offer some unique marketing features, like multi-channel touchpoints and techstacks. However, Smith.ai's Outreach Campaigns gives you more control over your campaigns while remaining hands-off. From a one-time call to a curious prospect to a six-part call sequence to hundreds of webinar registrants with the aim of scheduling sales demos, our Outreach Campaigns feature is designed to help you effectively execute all of your marketing campaign strategies with lead follow-ups, appointment setting, and so much more.
Of course, Callbox does offer some basic telesales reporting options, but it just doesn’t compare to Smith.ai’s. We provide real time updates on your campaigns’ progress, a quality assurance team and account manager to professionally assist you in achieving your campaign goals, among so many others. We even provide multiple support channels for you, so it's that much easier to manage your campaigns from afar. Simply put: Smith.ai gives you all the tools you need to build, manage, adjust, and improve your campaigns under one single service provider. Callbox is more of a marketing support provider than a campaign strategy and management platform.
When it comes to technology, Smith.ai and Callbox both have online portals where you can track calls, update contact info, and more, but Smith.ai integrates with more of the CRMs, marketing platforms, calendars, billing systems, and intake forms businesses like yours use everyday. Plus, our AI platform searches for zip codes, connects to you via SMS and Slack, and is even a Zapier trigger (for our more tech-savvy users).
And Callbox only specializes in providing marketing assistance, which means the rest of your business needs go unmet. Smith.ai, on the other hand, offers quality, comprehensive coverage for everything your team could use a little bit of support with, from outbound calls and sales assistance to secure payment collection and 24/7 inbound answering. Additionally, each and every one of Smith.ai’s live agents work from a quiet, North American-based home office and are highly trained in sales, intake, and customer service, so your leads are guaranteed to receive the industry-leading support they deserve.
For higher quality outreach campaigns, far more affordable pricing, highly capable agents, robust CRM integrations, and 24/7 North America-based professionals, growth-oriented businesses prefer Smith.ai to Callbox.