Smith.ai vs. 24H Virtual

24H Virtual has a small team of dedicated virtual receptionists that perform basic callbacks to customers. Smith.ai offers so much more. Our hundreds of North America-based agents act as an extension of your sales team — contacting and engaging leads to meet your most important business goals. This could include immediate follow-up on sales inquiries, screening leads, inviting contacts to an event or webinar, seeking new online reviews, or booking sales appointments. Regardless of what you’re looking to accomplish, our English- or Spanish-speaking SDRs can provide the sales outreach support you need. 

Beyond core capabilities, 24H Virtual can’t compete with us on pricing. For basic outbound calls, they charge per minute. That makes budgeting almost impossible since you can’t predict how long calls will take — and therefore can’t forecast your monthly spend. With Smith.ai, our plans start at just $600/mo with 50 contacts included at the starting price, with discounts available for larger list sizes. All plans include white-glove setup, script writing, client onboarding, and a dedicated account manager. We make up to five calls to each lead and use a call-first strategy that incorporates text and email follow-up with detailed information as supplemental engagement techniques. Plus, we offer cold calling and can quickly supply targeted lead lists upon request for a low cost of $1/lead, which includes strategy and research, along with sample list data so you have confidence the leads match your ICP.

24H Virtual can make dials and take care of basic customer inquiries. But for businesses looking to scale with consistency — Smith.ai is the better fit. Our agents use AI-driven workflows to stay on-message at all times and handle each call with your sales objective in mind. You can always check on progress, too. We offer a full view in your client dashboard to monitor campaign results in real-time. This rich call intelligence indicates the status and result of each and every touchpoint across all campaigns.

That’s not even the end of our features. We offer strategy and planning, appointment setting, payment collection, and call routing. We also integrate with your CRM and marketing software so call details are automatically logged in your system, new leads are added and updated, and appointments are booked directly on your calendar. Through these integrations, you can pass leads directly into our system for immediate outbound engagement. We’ll solve your speed to lead issues and help you secure more sales opportunities.

Critically, we also offer the option to have inbound coverage when leads call back in response to voicemails and messages sent to them. Our 24/7 virtual receptionists are available to add-on to any Outreach Campaigns plan for just $285 per month, ensuring 360-degree coverage of your leads — particularly those with the highest intent. We even offer 24/7 live chat so leads visiting your website after receiving our calls or emails are greeted and engaged immediately. We handle the entire “frontline” of your lead flow so you never need to worry about coverage when our campaigns are running on your behalf.

For growth-minded businesses who value strategy, more sophisticated sales outreach, and rich reporting capabilities, Smith.ai is the superior choice over 24H Virtual.