AI Receptionist screens new leads based on your criteria, and books qualified potential clients on your calendar. It answers common questions so new clients are well prepared for their first appointment.
AI is powerful, but it isn’t perfect. That’s why AI Receptionist is backed by our friendly human agents who step in when needed or by caller request. Our human-in-the-loop approach provides a level of dependability that AI-only products can’t match.
AI Receptionist handles qualified leads, existing clients, vendors, and other callers differently, based on your unique instructions. It asks questions and collects information specified by you, making follow-up easy.
Make better business decisions with real-time and historical call data. Access call recordings and transcripts for deeper insights on callers. Instant notifications by email and SMS keep you in the loop.
Calls are automatically logged in your systems. Real-time syncing with over 5,000 integrations keeps your business moving. See integrations.
We’re glad you asked! What sets us apart? Whew, so much!
First, we have a decade of experience handling tens of millions of calls, so we know how to handle new leads and existing clients exceptionally well. Thousands of small business owners have had input into our solutions, and client feedback continues to fuel us.
Second, we leveraged that experience to build a world-class AI-led answering service that's goal-oriented, easy to setup, personalized, and affordable to small business owners. We layer in our best-in-class human receptionists for unparalleled dependability. Every other AI answering service on the market is AI-only, and clients of theirs suffer when AI inevitably gets things wrong. AI isn't perfect, but we're not going to pass that imperfection onto you. Our live agents close the gaps, from capturing tricky emails, to handing complex requests, to ensuring seamless service when AI drops the ball. Our human-in-the-loop approach ensures AI Receptionist is the most reliable solution for your business, because you have more important things to worry about.
Lastly, you can count on us for exceptional customer support, simple pricing (per-call pricing keeps your bill predictable — unlike per-minute pricing), and a constant stream of new features, released by our incredibly talented product and engineering teams. Consumer needs and your business needs are constantly changing, and we're devoted to being your partner in the face of change, not just another vendor.
If you want to get into the nitty-gritty, see how Smith.ai stacks up against other AI answering services.
Once you sign up, we’ll send you a guide to customize your call instructions. Most businesses are up and running within a few minutes, and because our AI is easy to configure, you'll be ready to take calls almost immediately.
We’ll configure that for you. Calls outside of your set “answering hours” can go to a number you choose, or to voicemail. Or, if you’re using a business phone system like RingCentral or another VoIP, you can set up your forwarding to only send us calls during certain hours. If you’re interested in having humans answer sometimes and AI answer others, let our support team know!
Yes, we can handle any volume. Whether you’re getting a handful or hundreds of calls a day, our AI Receptionist is built to scale with your business. It can simultaneously manage a high volume of calls, ensuring every caller gets immediate attention. And with 24/7 human backup supplied by our hundreds of receptionists, even the most complex or urgent calls are handled with care.
Yes. Your customers will never hear a busy signal again.
Voicemail is passive — it waits for your customers to leave a message, and then it’s up to you to chase them down. With AI Receptionist, you’re getting a proactive solution that engages callers, ensuring a great first impression.
Our AI answers the call instantly, providing information and assistance on the spot. If our AI encounters something it can’t handle, the call will be immediately transferred to a live human from our team of professional receptionists, ensuring your customer’s needs are met in real-time.
No more phone tag!
We do. Our Virtual Receptionist solution is a human-first answering service.
All your calls are prioritized, and the summaries are delivered to you instantly via email, text, Slack, or Teams. If you can’t respond immediately, don’t worry — we email you a complete history of your calls at the end of each day. You won’t miss a thing. Plus, if you have a CRM, Zapier, or Make integration, we send data on every call from our system to yours.
We also gather data on potential new customers and block your spam calls. Our system learns over time, which allows for deep, personal engagement with your customers.
We don’t share your private caller information with other customers. That information is yours and yours alone.