In-Depth Comparison

Smith.ai vs. ZyraTalk

Compare features and see how businesses like yours can better capture leads and serve clients with Smith.ai Web Chat.

Smith.ai Web Chat:
The best alternative to ZyraTalk

ZyraTalk

costs

Money-back guarantee
14 days
Free Trial
Per chat price
$5-10 per relevant chat
Starting price
$140/month
$99
Setup fee
No
$0
Custom programming done for you
Seats for your staff
No seats needed
Terms of service
Month-to-month
Month-to-month
Overage costs
Priced per chat at current plan

capabilities

Staffed by live agents 24/7
Text Answering
New client intake
AI-driven technology
✔ Free
Captures email with every conversation
Captures phone number if desired
Appointment scheduling
Client callbacks
Custom branding
✔ Free
Mobile-optimized
Reporting & analytics
Canned responses & business FAQ
Pre-chat disclaimer
Client portal
View transcript for every chat
White-glove setup

INTEGRATIONS

CRM integration
Zapier integration
Google Analytics integration
Open API

AI-DRIVEN TECHNOLOGY

Uses conversational AI
No code builder
Train chat with your data
Automated lead qualification
Understands user intent
Smart Q&A database

Outsourced Chat vs. Live Chat Software

Smith.ai's Outsourced Chat

Live chat software

Answers messages w/o extra staff
Yes
No, your team has to do the work
Quick one-time setup
Yes
No, do it youself
Responds immediately 24/7
Yes
Depends on your staffing
Automates lead qualification & intake
Yes
Sometimes
Can handle multiple chats with ease
Yes
Depends on your staffing
Screens spam & sales
Yes
No

Outsourced Chat vs. Chatbot Software

Smith.ai's Outsourced Chat

Chatbot Software

Staffed by live agents
Yes
No
Can provide empathy or emotional intelligence
Yes
No
Can handle complex issues right away
Yes
No
Responds immediately 24/7
Yes
Yes
Can provide a personalized experience
Yes
Yes, with extensive programming
Quick one-time setup
Yes
Depends on goals and software

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.
Smith.ai combines AI and live agents for a full chat solution while ZyraTalk is just a standalone chatbot.

Both Smith.ai and ZyraTalk use AI technology to answer chats on your website, but only Smith.ai offers live, North America-based agents for an added layer of support. Working 24/7, our bilingual agents can jump in when chats become too complex or require more action. While both chat solutions capture leads, only Smith.ai can schedule appointments on your calendar, streamline your intake process, and use direct integrations to sync chat data with your CRM or practice management software. It’s a complete do-it-for-you solution.

ZyraTalk only assists you with the setup process — putting the onus on you and your team to figure out the rest. Smith.ai supports you all along the way. Through our white-glove setup, our onboarding team configures our chatbot to ingest your website data so it’s ready to respond with business-specific information. From there, we’ll build your no-code playbooks to gather lead information and add Q&A to house supplemental information that’s found outside of your website. We’ll also customize your widget’s branding and prepare instructions for our agents. 

We also play well with the systems you already use. Integrate with CRMs, calendar software, and marketing automation tools, including Zapier and Make, to seamlessly sync your data. Lead intake information and chat transcripts will seamlessly appear in your CRM without any extra work. ZyraTalk does offer integrations — but only through Zapier. With them, you’ll also need to set up your own workflows and integrations.

Both Smith.ai and ZyraTalk use conversational AI to understand user intent and field open-ended questions. But only Smith.ai uses LLMs to ingest your website and populate the chatbot with your business-specific data — allowing questions to be answered more accurately and efficiently. For instances that are more complex or sensitive, our live agents can take over and offer resolutions. It's this combination of humans and AI that truly makes us stand out from other chat solutions in the marketplace.

Price is also a differentiator. Smith.ai makes web chat cost-effective, as you only pay per chat — which starts at $140/month for 20 chats. We also offer an à la carte option for those who don’t receive many chats. You only pay $10/chat. For any plans with Smith.ai, both AI and live agents are always included. Plus, you only pay for relevant chats on all of our plans because we don’t bill for spam, sales, or incomplete chats. Prices with ZyraTalk aren’t as transparent. Their monthly service starts at $99 and only includes AI chats. This is the introductory price and it only goes up from there, based on volume. As an add-on, they can also allow your staff to monitor chats. If you take that route though, you would have to employ staff — which ties up even more time and resources. 

ZyraTalk is just a chatbot solution. If you are looking for 360-degree coverage for your business, Smith.ai is your answer. You can add our Virtual Receptionists to any chat plan, starting at just $285/mo. Our receptionists — guided by AI — handle phone calls quickly and efficiently. We also offer Outreach Campaigns. Starting at $600/mo, our agents act as an extension of your SDR team and make outbound calls on your behalf — along with sending follow-up texts and emails — to create new sales opportunities for your business. 

For live, North America-based agents, 24/7 coverage, per-chat pricing, and thousands of integrations, Smith.ai is the superior choice over ZyraTalk.

Predictable and affordable pricing

We have prices for small to large organizations and everything in between.

Plans starting at

$140
Per month
20
Chats per month
View pricing details
Simple per-chat pricing, not per-hour or per-agent
Easy and predictable month-to-month pricing
No charge for spam or unwanted sales chats
No annual contracts or setup fees
Our agents and AI harmoniously work to meet the rigorous demands of your business.

Trusted by 3,000+ businesses

5.0 stars
4.9 stars
5.0 stars
4.6 stars
Generate more leads with chat
Initially, I was skeptical. But in that first week alone, we got 20 new leads, 3 bought products, and I paid for my entire year of service in that one week.
Jorge Morales
Specialized ECU Repair

END-TO-END INTEGRATIONS

We play well with your software

Calls, chats & appointments are automatically logged in your systems. Real-time syncing with over 5,000 integrations.
View all integrations

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.