Smith.ai vs. ZyraTalk

Both Smith.ai and ZyraTalk use AI technology to answer chats on your website, but only Smith.ai offers live, North America-based agents for an added layer of support. Working 24/7, our bilingual agents can jump in when chats become too complex or require more action. While both chat solutions capture leads, only Smith.ai can schedule appointments on your calendar, streamline your intake process, and use direct integrations to sync chat data with your CRM or practice management software. It’s a complete do-it-for-you solution.

ZyraTalk only assists you with the setup process — putting the onus on you and your team to figure out the rest. Smith.ai supports you all along the way. Through our white-glove setup, our onboarding team configures our chatbot to ingest your website data so it’s ready to respond with business-specific information. From there, we’ll build your no-code playbooks to gather lead information and add Q&A to house supplemental information that’s found outside of your website. We’ll also customize your widget’s branding and prepare instructions for our agents. 

We also play well with the systems you already use. Integrate with CRMs, calendar software, and marketing automation tools, including Zapier and Make, to seamlessly sync your data. Lead intake information and chat transcripts will seamlessly appear in your CRM without any extra work. ZyraTalk does offer integrations — but only through Zapier. With them, you’ll also need to set up your own workflows and integrations.

Both Smith.ai and ZyraTalk use conversational AI to understand user intent and field open-ended questions. But only Smith.ai uses LLMs to ingest your website and populate the chatbot with your business-specific data — allowing questions to be answered more accurately and efficiently. For instances that are more complex or sensitive, our live agents can take over and offer resolutions. It's this combination of humans and AI that truly makes us stand out from other chat solutions in the marketplace.

Price is also a differentiator. Smith.ai makes web chat cost-effective, as you only pay per chat — which starts at $140/month for 20 chats. We also offer an à la carte option for those who don’t receive many chats. You only pay $10/chat. For any plans with Smith.ai, both AI and live agents are always included. Plus, you only pay for relevant chats on all of our plans because we don’t bill for spam, sales, or incomplete chats. Prices with ZyraTalk aren’t as transparent. Their monthly service starts at $99 and only includes AI chats. This is the introductory price and it only goes up from there, based on volume. As an add-on, they can also allow your staff to monitor chats. If you take that route though, you would have to employ staff — which ties up even more time and resources. 

ZyraTalk is just a chatbot solution. If you are looking for 360-degree coverage for your business, Smith.ai is your answer. You can add our Virtual Receptionists to any chat plan, starting at just $285/mo. Our receptionists — guided by AI — handle phone calls quickly and efficiently. We also offer Outreach Campaigns. Starting at $600/mo, our agents act as an extension of your SDR team and make outbound calls on your behalf — along with sending follow-up texts and emails — to create new sales opportunities for your business. 

For live, North America-based agents, 24/7 coverage, per-chat pricing, and thousands of integrations, Smith.ai is the superior choice over ZyraTalk.