Smith.ai vs. Zendesk Chat

Today’s users want instant answers. They want omnichannel communication, and they want to be able to reach you in their way and on their time. Using chatbots and live chat are part of your new conversational marketing strategy, which is changing the game when it comes to building your brand and expanding your audience. 

When you engage Zendesk Chat or the Smith.ai Chatbot, you’ll be able to capture and qualify all the best leads without having to lift a finger yourself. Plus, you’ll be providing your audience with the opportunity to find support, book services, and stay engaged. Choosing the right chat tool, of course, is what makes all the difference. 

Who really can say what’s “right” for a brand? We’ve taken the time to create this apples-to-apples comparison of Smith.ai’s own chatbot and the Zendesk Chat service. As you’ll read below, Smith.ai pulls ahead in this arena for its affordable, transparent pricing and the machine learning that manages the chatbot for a totally hands-free customer support solution.

The Zendesk chatbot is only available with Enterprise plans, which means it’s nowhere near free, nor is it accessible to the modern SMB that needs a quality chat tool.

When you enlist the Smith.ai Chatbot, you will get access to real-time reporting and analytics, monitoring, and more. Zendesk Chat only offers those services to premium and enterprise plan members. Zendesk also limits the number of integrations you can use. 

Basically, Zendesk Chat has a decent offering, but it falls short in all the wrong places. The question is, are you going to embrace smart answers and automated workflows, or will you pay for the live chat software and the staff that you need to operate it? 

25% of leads come in after hours, which means you need to rely on someone who’s always there — and that is why the Smith.ai Chatbot wins this round.