In-Depth Comparison

Smith.ai vs. WhosOn

Compare features and see how businesses like yours can better capture leads and serve clients with Smith.ai Web Chat.

Smith.ai Web Chat:
The best alternative to WhosOn

WhosOn

costs

Money-back guarantee
14 days
Per chat price
$5-10 per relevant chat
Starting price
$140/month
£25/concurrent user/month
Setup fee
No
Custom programming done for you
Seats for your staff
No seats needed
Billed per concurrent user
Terms of service
Month-to-month
Overage costs
Priced per chat at current plan

capabilities

Staffed by live agents 24/7
Text Answering
New client intake
AI-driven technology
✔ Free
Captures email with every conversation
Captures phone number if desired
Appointment scheduling
Client callbacks
Custom branding
✔ Free
Mobile-optimized
Reporting & analytics
Canned responses & business FAQ
Pre-chat disclaimer
Client portal
View transcript for every chat
White-glove setup
X – your team will do the work

INTEGRATIONS

CRM integration
Available with paid plans starting at $275/user per month
Zapier integration
Available with paid plans starting at $400 per month
Google Analytics integration
Open API

AI-DRIVEN TECHNOLOGY

Uses conversational AI
No code builder
Train chat with your data
Automated lead qualification
Understands user intent
Smart Q&A database

Outsourced Chat vs. Live Chat Software

Smith.ai's Outsourced Chat

Live chat software

Answers messages w/o extra staff
Yes
No, your team has to do the work
Quick one-time setup
Yes
No, do it youself
Responds immediately 24/7
Yes
Depends on your staffing
Automates lead qualification & intake
Yes
Sometimes
Can handle multiple chats with ease
Yes
Depends on your staffing
Screens spam & sales
Yes
No

Outsourced Chat vs. Chatbot Software

Smith.ai's Outsourced Chat

Chatbot Software

Staffed by live agents
Yes
No
Can provide empathy or emotional intelligence
Yes
No
Can handle complex issues right away
Yes
No
Responds immediately 24/7
Yes
Yes
Can provide a personalized experience
Yes
Yes, with extensive programming
Quick one-time setup
Yes
Depends on goals and software

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.
Smith.ai Chatbot is a fully automated solution for lead capture. WhosOn delivers enterprise-grade chat solutions for affordable automation.

Today, your customers are demanding features like chatbots and live chat. More than 90% of people want brands to have online self-service portals. What is a chatbot if not an interactive self-service portal? And, when you consider that more than half of your audience prefers live chat to other means of contacting a business, you’re setting yourself up for a double win here. 

So, what’s in a chatbot and how can you choose? Modern tools are not all created equally, but they do share some impressive features. In this apples-to-apples comparison, we’ll see how the Smith.ai Chatbot and WhosOn deliver the lead capture and automation solutions that your business needs. 

Let’s start with WhosOn. There are three levels of plans to choose from, all offering impressive pricing for the features. However, you will have to pay, so it’s automatically losing points.  

WhosOn offers plenty of rich AI, chat security, user segmentation, multichannel communication tools, a help desk, monitoring and management tools, and of course, a robust chat app with all the features you’d expect. But again, you’re getting what you pay for (or hopefully, anyway). 

The Smith.ai Chatbot does pull ahead in a couple of areas. For starters, it’s completely free. Not only that, but you’ll get an unlimited Knowledge Base and Q&A database with Smith.ai, which isn’t offered with WhosOn. 

Did you know 25% of your customer chat requests come in after hours? If you’re not staffing the chat 24 hours a day, seven days a week, you could be dropping the ball. WhosOn is a great platform, but unless you’ve got the funds to invest in your own team of agents to field the chats, you’ll have to reconsider your options. 

And that, of course, is where Smith.ai pulls ahead. Not only does the chatbot offer impressive features, but it comes with the capability to learn as it goes and take care of everything for you.

Predictable and affordable pricing

We have prices for small to large organizations and everything in between.

Plans starting at

$140
Per month
20
Chats per month
View pricing details
Simple per-chat pricing, not per-hour or per-agent
Easy and predictable month-to-month pricing
No charge for spam or unwanted sales chats
No annual contracts or setup fees
Our agents and AI harmoniously work to meet the rigorous demands of your business.

Trusted by 3,000+ businesses

5.0 stars
4.9 stars
5.0 stars
4.6 stars
Generate more leads with chat
Initially, I was skeptical. But in that first week alone, we got 20 new leads, 3 bought products, and I paid for my entire year of service in that one week.
Jorge Morales
Specialized ECU Repair

END-TO-END INTEGRATIONS

We play well with your software

Calls, chats & appointments are automatically logged in your systems. Real-time syncing with over 5,000 integrations.
View all integrations

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.