In-Depth Comparison

Smith.ai vs. WebGreeter by Live Admins

Compare features and see how businesses like yours can better capture leads and serve clients with Smith.ai Web Chat.

Smith.ai Web Chat:
The best alternative to WebGreeter by Live Admins

WebGreeter by Live Admins

costs

Money-back guarantee
14 days
Per chat price
$5-10 per relevant chat
Starting price
$140/month
Setup fee
No
Custom programming done for you
Available with premium plans, no pricing information available
Seats for your staff
No seats needed
1</br>More seats with premium plans
Terms of service
Month-to-month
Overage costs
Priced per chat at current plan

capabilities

Staffed by live agents 24/7
Text Answering
New client intake
AI-driven technology
✔ Free
Captures email with every conversation
Captures phone number if desired
Appointment scheduling
Client callbacks
Custom branding
✔ Free
Mobile-optimized
Reporting & analytics
Canned responses & business FAQ
Pre-chat disclaimer
Client portal
View transcript for every chat
White-glove setup
LiveAdmins will do this, but the pricing information isn’t offered

INTEGRATIONS

CRM integration
Included with managed and software-only plans, custom quote required
Zapier integration
Available with premium plans
Google Analytics integration
Open API

AI-DRIVEN TECHNOLOGY

Uses conversational AI
No code builder
Train chat with your data
Automated lead qualification
Understands user intent
Smart Q&A database

Outsourced Chat vs. Live Chat Software

Smith.ai's Outsourced Chat

Live chat software

Answers messages w/o extra staff
Yes
No, your team has to do the work
Quick one-time setup
Yes
No, do it youself
Responds immediately 24/7
Yes
Depends on your staffing
Automates lead qualification & intake
Yes
Sometimes
Can handle multiple chats with ease
Yes
Depends on your staffing
Screens spam & sales
Yes
No

Outsourced Chat vs. Chatbot Software

Smith.ai's Outsourced Chat

Chatbot Software

Staffed by live agents
Yes
No
Can provide empathy or emotional intelligence
Yes
No
Can handle complex issues right away
Yes
No
Responds immediately 24/7
Yes
Yes
Can provide a personalized experience
Yes
Yes, with extensive programming
Quick one-time setup
Yes
Depends on goals and software

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.
Smith.ai Chatbot is a fully automated solution for lead capture. WebGreeter by Live Admins includes a functional chatbot named Pebble.

Live chat solutions are all about giving your visitors the support and service that they deserve. Today, there are several platforms available to help you do just that. By taking the time to explore what’s out there, you’ll be able to deliver a powerful chatbot and online service portal to the more than 90% of consumers who say they prefer brands have these services. 

There are tons of things to consider when it comes to a chatbot, including whether or not you’re going to bundle it with a live chat service (spoiler alert: you should). In this review, we’ll look at Live Admins and their chatbot, known as Pebble, and the Smith.ai Chatbot, to help you decide what’s going to be right for your brand. 

For starters, Pebble is a separate AI assistant that needs to be added onto your live chat plan from Live Admins as part of the WebGreeter platform, a multichannel communication dashboard where you can manage it all. Otherwise, you’ll have to pay for Pebble separately. 

Smith.ai offers a dedicated, customizable AI Chatbot to field all the simple inquiries, and even many of the complex ones. The platform is able to be tailored to the needs of your business to provide a total communication and service solution for your brand. And, it’s all free

The biggest deciding factor in this comparison came down to something as simple as transparency. While Live Admins is happy to boast the features and functions of their software, as well as their managed live chat solutions, any inquiry about pricing automatically leads you to request a demo. 

You don’t have that kind of time and you shouldn’t have to worry about what else they might not be telling you. And that is why the Smith.ai Chatbot is the preferred choice here.

Predictable and affordable pricing

We have prices for small to large organizations and everything in between.

Plans starting at

$140
Per month
20
Chats per month
View pricing details
Simple per-chat pricing, not per-hour or per-agent
Easy and predictable month-to-month pricing
No charge for bots, spam, or unwanted sales chats
No annual contracts or setup fees
Our agents and AI harmoniously work to meet the rigorous demands of your business.

Trusted by 3,000+ businesses

5.0 stars
4.9 stars
5.0 stars
4.6 stars
Generate more leads with chat
Initially, I was skeptical. But in that first week alone, we got 20 new leads, 3 bought products, and I paid for my entire year of service in that one week.
Jorge Morales
Specialized ECU Repair

END-TO-END INTEGRATIONS

We play well with your software

Calls, chats & appointments are automatically logged in your systems. Real-time syncing with over 5,000 integrations.
View all integrations

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.