In-Depth Comparison vs. SupportNinja

Compare features and see how businesses like yours can better capture leads and serve clients with Web Chat. Web Chat:
The best alternative to SupportNinja



Money-back guarantee
14 days
Info Unavailable
Per chat price
$5-10 per relevant chat
Starting price
Info Unavailable
Setup fee
Info Unavailable
Custom programming done for you
Seats for your staff
No seats needed
Terms of service
Info Unavailable
Overage costs
Priced per chat at current plan


Staffed by live agents 24/7
Text Answering
New client intake
AI-driven technology
✔ Free
Captures email with every conversation
Info Unavailable
Captures phone number if desired
Info Unavailable
Appointment scheduling
Client callbacks
Custom branding
✔ Free
Info Unavailable
Info unavailable
Reporting & analytics
Canned responses & business FAQ
Pre-chat disclaimer
Info Unavailable
Client portal
View transcript for every chat
Info Unavailable
White-glove setup
Info Unavailable


CRM integration
Zapier integration
Google Analytics integration
Open API


Uses conversational AI
No code builder
Train chat with your data
Automated lead qualification
Understands user intent
Smart Q&A database

Outsourced Chat vs. Live Chat Software's Outsourced Chat

Live chat software

Answers messages w/o extra staff
No, your team has to do the work
Quick one-time setup
No, do it youself
Responds immediately 24/7
Depends on your staffing
Automates lead qualification & intake
Can handle multiple chats with ease
Depends on your staffing
Screens spam & sales

Outsourced Chat vs. Chatbot Software's Outsourced Chat

Chatbot Software

Staffed by live agents
Can provide empathy or emotional intelligence
Can handle complex issues right away
Responds immediately 24/7
Can provide a personalized experience
Yes, with extensive programming
Quick one-time setup
Depends on goals and software

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Affordable plans for every budget. has straightforward pricing while SupportNinja has variable rates based on which agents are used.’s Web Chat starts with incredible technology. Our sophisticated AI platform uses LLMs to ingest your website data to populate the business-specific chatbot and increase the speed and accuracy of our responses. Plus, our live agents are on standby, ready to jump in when conversations get complex or customers need extra support. The end product is a live-staffed chat solution — powered by AI — that can quickly answer questions, qualify leads, book appointments, and send transcripts and lead contact info via email, SMS, or directly to your CRM. We are a complete do-it-for-you solution. 

SupportNinja, on the other hand, isn’t powered by AI technology, which puts them at a disadvantage. Additionally, their agents are primarily located in the Philippines, with some in the U.S., Romania, and Ireland. This could lead to some language barriers or just a general lack of knowledge about your customers and their businesses. The kicker is that the rate you pay for their service depends on where their “ninjas” are located and their experience, technical skills, and qualifications. Then, they have different rates based on whether you want them to manage their team or if you prefer to do it yourself. Sounds complicated and pricey. 

With, our pricing is transparent. Our plans start at just $140/mo for 20 chats and we offer a risk-free 14-day money-back guarantee, no setup costs, month-to-month pricing, and absolutely no hidden fees. Plus, all plans include both our AI and live agents. For a small business owner looking to scale with affordable rates,’s per-chat model allows you to pay for your usage, not your coverage. Plus, we don’t charge for spam or irrelevant chats either. 

Our Web Chat includes a no-code playbook feature, custom Q&A, and an online client dashboard — so you can measure chat performance. Through our white-glove setup, we’ll take care of everything for you — including the website data training, the building of your playbook, the customization of your chat widget, and the instructions for our agents. Speaking of which, our North America-based agents are trained in sales and customer service to make sure they successfully meet the needs of your customers, every time.

Another big difference between and SupportNinja is our integrations. While both companies offer native CRM integrations, only integrates with Zapier, Make, Google Analytics, and offers an open API — giving you access to thousands of possible connections to the tools within your tech stack.

We don’t only offer Web Chat, either. You can add our Virtual Receptionists to any chat plan, starting at just $285/mo. Empowered by AI, our live agents handle calls, set appointments, take payments, and more. We can also act as an extension of your SDR team with Outreach Campaigns. Starting at $600/mo, our agents make outbound calls on your behalf — along with sending follow-up texts and emails — to create new sales opportunities for your team. We handle the entire “frontline” of your lead flow so you never have to worry about coverage. 

For growth-minded business owners who care about price transparency, North America-based agents, and seamless integrations, is the superior choice over SupportNinja.

Predictable and affordable pricing

We have prices for small to large organizations and everything in between.

Plans starting at

Per month
Chats per month
View pricing details
Simple per-chat pricing, not per-hour or per-agent
Easy and predictable month-to-month pricing
No charge for spam or unwanted sales chats
No annual contracts or setup fees
Our agents and AI harmoniously work to meet the rigorous demands of your business.

Trusted by 3,000+ businesses

5.0 stars
4.9 stars
5.0 stars
4.6 stars
Generate more leads with chat
Initially, I was skeptical. But in that first week alone, we got 20 new leads, 3 bought products, and I paid for my entire year of service in that one week.
Jorge Morales
Specialized ECU Repair


We play well with your software

Calls, chats & appointments are automatically logged in your systems. Real-time syncing with over 5,000 integrations.
View all integrations

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Affordable plans for every budget.