In-Depth Comparison vs. SupportNinja

Compare features and see how businesses like yours can better capture leads and serve clients with Web Chat. Web Chat:
The best alternative to SupportNinja



Money-back guarantee
14 days
Per chat price
$5-10 per relevant chat
Info Unavailable
Starting price
Setup fee
Info Unavailable
Custom programming done for you
Seats for your staff
No seats needed
Terms of service
Overage costs
Priced per chat at current plan


Staffed by live agents 24/7
Text Answering
New client intake
AI-driven technology
✔ Free
Captures email with every conversation
Captures phone number if desired
Appointment scheduling
Client callbacks
Custom branding
✔ Free
Reporting & analytics
Canned responses & business FAQ
Pre-chat disclaimer
Client portal
View transcript for every chat
White-glove setup


CRM integration
Zapier integration
Google Analytics integration
Open API


Uses conversational AI
No code builder
Train chat with your data
Automated lead qualification
Understands user intent
Smart Q&A database

Outsourced Chat vs. Live Chat Software's Outsourced Chat

Live chat software

Answers messages w/o extra staff
No, your team has to do the work
Quick one-time setup
No, do it youself
Responds immediately 24/7
Depends on your staffing
Automates lead qualification & intake
Can handle multiple chats with ease
Depends on your staffing
Screens spam & sales

Outsourced Chat vs. Chatbot Software's Outsourced Chat

Chatbot Software

Staffed by live agents
Can provide empathy or emotional intelligence
Can handle complex issues right away
Responds immediately 24/7
Can provide a personalized experience
Yes, with extensive programming
Quick one-time setup
Depends on goals and software

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Affordable plans for every budget.’s Live Chat agents capture, qualify, and book new leads. SupportNinja has hidden prices and processes. Live Chat starts with incredible technology — our sophisticated platform increases the speed and accuracy of our agents. We hire incredible people — our agents are obsessed with good customer service and go through a rigorous training process. The end product is live chat staffed by people who can quickly answer questions, qualify leads, book appointments, and send transcripts and lead contact info via email, SMS, or directly to your CRM.

SupportNinja doesn’t provide any technology, and they are vague about their services. Outsourced live chat definitely shouldn’t feel outsourced; it should be an extension of your office. With a limit on the platforms they’ll use, no translation services, no money-back guarantee, and an unknown onboarding process, you’ll end up shelling out for unknown quality. In a worst case scenario, their chat agents are confusing and your clients call you to complain.

Speaking of prices, SupportNinja makes no mention of setup costs, pricing models, monthly charges, or hourly rates on their website. Obviously, it’s hard to compare the price of their services to But their lack of transparency is an indicator of what it might be like to work with them. is very transparent about our affordable pricing. Plus, we have a risk-free 14-day money-back guarantee, no setup fees, month-to-month contracts, and absolutely no hidden fees, ever!

For growth-minded business owners who care about price transparency, seamless integrations, and robust customizations that deliver the experience of in-house customer engagement and sales development, is the superior choice for your 24/7 Live Chat partner, over SupportNinja.

Predictable and affordable pricing

We have prices for small to large organizations and everything in between.

Plans starting at

Per month
Chats per month
View pricing details
Simple per-chat pricing, not per-hour or per-agent
Easy and predictable month-to-month pricing
No charge for bots, spam, or unwanted sales chats
No annual contracts or setup fees
Our agents and AI harmoniously work to meet the rigorous demands of your business.

Trusted by 3,000+ businesses

5.0 stars
4.9 stars
5.0 stars
4.6 stars
Generate more leads with chat
Initially, I was skeptical. But in that first week alone, we got 20 new leads, 3 bought products, and I paid for my entire year of service in that one week.
Jorge Morales
Specialized ECU Repair


We play well with your software

Calls, chats & appointments are automatically logged in your systems. Real-time syncing with over 5,000 integrations.
View all integrations

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Affordable plans for every budget.