Smith.ai Live Chat starts with incredible technology — our sophisticated platform increases the speed and accuracy of our agents. We hire incredible people — our agents are obsessed with good customer service and go through a rigorous training process. The end product is live chat staffed by people who can quickly answer questions, qualify leads, book appointments, and send transcripts and lead contact info via email, SMS, or directly to your CRM.
SupportNinja doesn’t provide any technology, and they are vague about their services. Outsourced live chat definitely shouldn’t feel outsourced; it should be an extension of your office. With a limit on the platforms they’ll use, no translation services, no money-back guarantee, and an unknown onboarding process, you’ll end up shelling out for unknown quality. In a worst case scenario, their chat agents are confusing and your clients call you to complain.
Speaking of prices, SupportNinja makes no mention of setup costs, pricing models, monthly charges, or hourly rates on their website. Obviously, it’s hard to compare the price of their services to Smith.ai. But their lack of transparency is an indicator of what it might be like to work with them. Smith.ai is very transparent about our affordable pricing. Plus, we have a risk-free 14-day money-back guarantee, no setup fees, month-to-month contracts, and absolutely no hidden fees, ever!
For predictable and transparent pricing, efficient and friendly agents, happier clients, better customer service, and fewer phone interruptions, businesses prefer Smith.ai Live Chat over SupportNinja.