No matter what kind of company you run, your website will largely be visited by two types of people: current clients/customers and new leads. While it is important to provide excellent customer support to your customers, your live web chat should inevitably capture, qualify, and convert new leads for you as well.
Smith.ai has years of experience answering calls for small businesses and we bring the same level of expertise to our live web chat service. We answer business FAQ, capture and qualify leads, and can even schedule appointments and direct web visitors to make payments. And you will always have a live agent available, 24/7. SupportHunt offers only customer support, so with them, you’ll miss out on capturing new leads.
Furthermore, Smith.ai is priced for what you really need. Our low starting cost helps keep overhead prices down and per-chat pricing means predictable costs, even if your website traffic is high due to a large marketing campaign. At $999/month and a two-week setup time, SupportHunt is less agile and you could easily run into unnecessary costs for a change in chat volume. Plus you have to pay $1499/month to unlock their 24/7 service.
For qualified and booked leads, excellent customer service, predictable pricing, faster setup, and lower starting costs, businesses prefer Smith.ai Live Chat over SupportHunt.