In-Depth Comparison

Smith.ai vs. SnapEngage

Compare features and see how businesses like yours can better capture leads and serve clients with Smith.ai Web Chat.

Smith.ai Web Chat:
The best alternative to SnapEngage

SnapEngage

costs

Money-back guarantee
14 days
Per chat price
$5-10 per relevant chat
Starting price
$140/month
Setup fee
No
Custom programming done for you
Limited custom programming for Enterprise plans
Seats for your staff
No seats needed
1</br>More seats with premium plans
Terms of service
Month-to-month
Overage costs
Priced per chat at current plan

capabilities

Staffed by live agents 24/7
Text Answering
New client intake
AI-driven technology
✔ Free
Captures email with every conversation
Captures phone number if desired
Appointment scheduling
Client callbacks
Custom branding
✔ Free
Mobile-optimized
Reporting & analytics
Canned responses & business FAQ
Pre-chat disclaimer
Client portal
View transcript for every chat
White-glove setup
X – you will have to install and setup the tool yourself

INTEGRATIONS

CRM integration
Limited integrations start at $16 per month
Zapier integration
X – you'll have to handle this yourself
Google Analytics integration
Open API

AI-DRIVEN TECHNOLOGY

Uses conversational AI
No code builder
Train chat with your data
Automated lead qualification
Understands user intent
Smart Q&A database

Outsourced Chat vs. Live Chat Software

Smith.ai's Outsourced Chat

Live chat software

Answers messages w/o extra staff
Yes
No, your team has to do the work
Quick one-time setup
Yes
No, do it youself
Responds immediately 24/7
Yes
Depends on your staffing
Automates lead qualification & intake
Yes
Sometimes
Can handle multiple chats with ease
Yes
Depends on your staffing
Screens spam & sales
Yes
No

Outsourced Chat vs. Chatbot Software

Smith.ai's Outsourced Chat

Chatbot Software

Staffed by live agents
Yes
No
Can provide empathy or emotional intelligence
Yes
No
Can handle complex issues right away
Yes
No
Responds immediately 24/7
Yes
Yes
Can provide a personalized experience
Yes
Yes, with extensive programming
Quick one-time setup
Yes
Depends on goals and software

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.
Smith.ai Chatbot offers a fully automated customer communication and lead capture solution. SnapEngage offers straightforward service and plenty of automation, but they’re missing the human connection.

In today’s digital world, the consumer wants more—more access, more answers, and more personalization from the brands with which they do business. They also want all of it as soon as possible. Instant gratification is changing the way businesses keep up with demands, including with things like live chat and chatbots. 

Fortunately, tools like SnapEngage and Smith.ai Chatbot are available to help your business embrace the future of automation and AI. It's about finding the balance between machine learning and the human element, not eliminating the human element. And while we enjoy the features offered by SnapEngage, that’s really our only big complaint. 

SnapEngage offers a collection of bots for upgraded plans, including an answer bot, guide bot, and a full chatbot API to help you create a sandbox tool that fits your brand. The tool also integrates with CRMs, help desks, and other tools that you use, and it complies with major security requirements to give you peace of mind in all of your chats. 

The SnapEngage chatbot platform does have a lot of premium charges for these features, rather than including them in the package, but that’s because not all brands will need them. You do get access to HIPAA-compliant chat solutions and social media integrations, along with multiple channels to ensure optimal engagement and conversion rates. 

The Smith.ai Chatbot can be customized with an open API just like SnapEngage, but the smart chatbot will learn as it goes and tweak itself for you. You can also integrate with your tech stack when you choose the Smith.ai Chatbot, and you’ll get premium security and compliance features, too. 

SnapEngage shows promise, but they could stand to smooth out the pricing information a little bit. Plus, their feature list is somewhat lacking on the free plan, comparatively. That’s why the Smith.ai Chatbot comes out on top, time and again—it offers everything you need and then some, and there’s nothing confusing about the fact that it’s 100% free.

Predictable and affordable pricing

We have prices for small to large organizations and everything in between.

Plans starting at

$140
Per month
20
Chats per month
View pricing details
Simple per-chat pricing, not per-hour or per-agent
Easy and predictable month-to-month pricing
No charge for bots, spam, or unwanted sales chats
No annual contracts or setup fees
Our agents and AI harmoniously work to meet the rigorous demands of your business.

Trusted by 3,000+ businesses

5.0 stars
4.9 stars
5.0 stars
4.6 stars
Generate more leads with chat
Initially, I was skeptical. But in that first week alone, we got 20 new leads, 3 bought products, and I paid for my entire year of service in that one week.
Jorge Morales
Specialized ECU Repair

END-TO-END INTEGRATIONS

We play well with your software

Calls, chats & appointments are automatically logged in your systems. Real-time syncing with over 5,000 integrations.
View all integrations

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.