In-Depth Comparison

Smith.ai vs. Smartsupp Live Chat

Compare features and see how businesses like yours can better capture leads and serve clients with Smith.ai Web Chat.

Smith.ai Web Chat:
The best alternative to Smartsupp Live Chat

Smartsupp Live Chat

costs

Money-back guarantee
14 days
Per chat price
$5-10 per relevant chat
Starting price
$140/month
$0
Setup fee
No
Custom programming done for you
Available with premium plans
Seats for your staff
No seats needed
3</br>More seats available a la carte
Terms of service
Month-to-month
Overage costs
Priced per chat at current plan

capabilities

Staffed by live agents 24/7
Text Answering
New client intake
AI-driven technology
✔ Free
Captures email with every conversation
Captures phone number if desired
Appointment scheduling
Client callbacks
Custom branding
✔ Free
Mobile-optimized
Reporting & analytics
Canned responses & business FAQ
Pre-chat disclaimer
Client portal
View transcript for every chat
White-glove setup
X – you'll have support, but your team will do the work

INTEGRATIONS

CRM integration
Included
Zapier integration
Included
Google Analytics integration
Open API

AI-DRIVEN TECHNOLOGY

Uses conversational AI
No code builder
Train chat with your data
Automated lead qualification
Understands user intent
Smart Q&A database

Outsourced Chat vs. Live Chat Software

Smith.ai's Outsourced Chat

Live chat software

Answers messages w/o extra staff
Yes
No, your team has to do the work
Quick one-time setup
Yes
No, do it youself
Responds immediately 24/7
Yes
Depends on your staffing
Automates lead qualification & intake
Yes
Sometimes
Can handle multiple chats with ease
Yes
Depends on your staffing
Screens spam & sales
Yes
No

Outsourced Chat vs. Chatbot Software

Smith.ai's Outsourced Chat

Chatbot Software

Staffed by live agents
Yes
No
Can provide empathy or emotional intelligence
Yes
No
Can handle complex issues right away
Yes
No
Responds immediately 24/7
Yes
Yes
Can provide a personalized experience
Yes
Yes, with extensive programming
Quick one-time setup
Yes
Depends on goals and software

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.
Smith.ai Chatbot is a fully automated solution for lead capture. Smartsupp Live Chat is a full-service support platform that streamlines customer communication.

In the latest research, studies have shown that customers expect brands to have online self-service portals—to the tune of 90% of consumers who were surveyed.

If you’re not on board with the best chatbot, you’re not going to deliver what your audience demands. To help with that, we’ve created this guide to give you an apples-to-apples comparison of the Smith.ai Chatbot and Smartsupp. They’re both noble competitors in the chatbot arena, but let’s take a closer look at how they stack up.

Smartsupp has a free plan that stays free forever for up to three agents. Smartsupp helps you manage your customer service, no matter which industry you’re in. However, that’s the biggest caveat here: you have to manage it.

If you’re prepared for that, or small enough in your operation yet that you can afford to, go for it. If you’re shopping for a chatbot for an already-existent support team, Smartsupp could be great.

But you don’t want to spend twice here, do you? If you choose a tool like Smartsupp, you’ll also have to pay people to manage it. With the Smith.ai Chatbot, once you set it up, it takes care of itself.  

Smith.ai offers a robust chatbot that can be programmed in several different ways, along with integrated scheduling, CRM integrations, and more.

You can give Smartsupp a try if you’d like. It’s free, after all, so you can at least check it out for yourself. However, unless you’re ready to invest in a staff to go with the software, the Smith.ai Chatbot with machine learning and advanced AI is the better option.

Predictable and affordable pricing

We have prices for small to large organizations and everything in between.

Plans starting at

$140
Per month
20
Chats per month
View pricing details
Simple per-chat pricing, not per-hour or per-agent
Easy and predictable month-to-month pricing
No charge for spam or unwanted sales chats
No annual contracts or setup fees
Our agents and AI harmoniously work to meet the rigorous demands of your business.

Trusted by 3,000+ businesses

5.0 stars
4.9 stars
5.0 stars
4.6 stars
Generate more leads with chat
Initially, I was skeptical. But in that first week alone, we got 20 new leads, 3 bought products, and I paid for my entire year of service in that one week.
Jorge Morales
Specialized ECU Repair

END-TO-END INTEGRATIONS

We play well with your software

Calls, chats & appointments are automatically logged in your systems. Real-time syncing with over 5,000 integrations.
View all integrations

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.