Outsourced live chat agents represent your business with every interaction, so it’s important to know how they’re hired, trained, and provided your business info. Smith.ai’s chat agents are obsessed with customer service, thoroughly trained, screened for grammar/punctuation quality, and backed by sophisticated AI technology.
Scorpion Connect’s Live Chat service is advertised to qualify and convert leads, but they lack transparency about their people, their process, and even their prices. We don’t know the cost of their services, but their Yelp reviews imply that they overpromise and underdeliver as a company.
Furthermore, Scorpion Connect is a marketing company first. Their specialty is building websites. Smith.ai has years of experience hiring and training professional receptionists to answer your phone calls. Our chat agents bring the same high-quality, friendly conversations to your web visitors. This is how we truly capture and qualify leads — and then we book new consultations on your calendar!
For high-quality receptionists, transparent pricing, better customer service, more quality leads, and fewer phone interruptions, businesses prefer Smith.ai Live Chat over Scorpion Connect.