Smith.ai vs. Salesforce Service Cloud

Conversational marketing is becoming the focus of marketing for many businesses. People today are looking to have a conversation—both with live agents and by using chatbots and other self-service tools online. That’s why you need to engage the Smith.ai Chatbot or the Service Cloud from Salesforce to capture and qualify more leads, automatically, and deliver a higher level of service for users when it comes to hands-off solutions.

Fortunately, and unfortunately for some, the two chatbot options being compared here measure up pretty well. Salesforce is a dynamic marketing and business management brand that offers everything from chatbots to CRMs to marketing suites and more. Smith.ai offers a robust, customizable chatbot that allows you to tailor the experience to your brand.

Salesforce is pretty transparent with their pricing, so they keep up with the Smith.ai chatbot. However, there’s more to it than just listing the pricing. While Salesforce has a great pricing page, the Smith.ai chatbot is all about showing people the value they’re getting, not just for their money, but for the wellbeing of their business.

Smith.ai offers CRM and third-party integrations, automated messages and pre-screener sequences, and so much more. And when you choose just the chatbot, it’s all for the right price of zero dollars.

Unlimited plans for Salesforce Service Cloud get a little pricy. The most expensive one starts at $300 per month, and offers full access to collaborative forecasting, mobile access, sales forecasting, workflow automation and approval, and more.

The Smith.ai Chatbot, on the other hand, offers unlimited chats and features that deliver all kinds of support and it will never cost a cent, which is why it wins this matchup.