In-Depth Comparison

Smith.ai vs. Salesforce Service Cloud

Compare features and see how businesses like yours can better capture leads and serve clients with Smith.ai Web Chat.

Smith.ai Web Chat:
The best alternative to Salesforce Service Cloud

Salesforce Service Cloud

costs

Money-back guarantee
14 days
Per chat price
$5-10 per relevant chat
Starting price
$140/month
Setup fee
No
Custom programming done for you
Available with unlimited plans starting at $300/month
Seats for your staff
No seats needed
Unlimited</br>Depending on which plan you choose
Terms of service
Month-to-month
Overage costs
Priced per chat at current plan

capabilities

Staffed by live agents 24/7
Text Answering
New client intake
AI-driven technology
✔ Free
Captures email with every conversation
Captures phone number if desired
Appointment scheduling
Client callbacks
Custom branding
✔ Free
Mobile-optimized
Reporting & analytics
Canned responses & business FAQ
Pre-chat disclaimer
Client portal
View transcript for every chat
White-glove setup
X – you'll have a CSM for support, but your team will do the work

INTEGRATIONS

CRM integration
Automatic integration with Salesforce CRM
Zapier integration
Included, but you’ll have to do the work
Google Analytics integration
Open API

AI-DRIVEN TECHNOLOGY

Uses conversational AI
No code builder
Train chat with your data
Automated lead qualification
Understands user intent
Smart Q&A database

Outsourced Chat vs. Live Chat Software

Smith.ai's Outsourced Chat

Live chat software

Answers messages w/o extra staff
Yes
No, your team has to do the work
Quick one-time setup
Yes
No, do it youself
Responds immediately 24/7
Yes
Depends on your staffing
Automates lead qualification & intake
Yes
Sometimes
Can handle multiple chats with ease
Yes
Depends on your staffing
Screens spam & sales
Yes
No

Outsourced Chat vs. Chatbot Software

Smith.ai's Outsourced Chat

Chatbot Software

Staffed by live agents
Yes
No
Can provide empathy or emotional intelligence
Yes
No
Can handle complex issues right away
Yes
No
Responds immediately 24/7
Yes
Yes
Can provide a personalized experience
Yes
Yes, with extensive programming
Quick one-time setup
Yes
Depends on goals and software

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.
Smith.ai Chatbot is a lead-capture solution that is fully automatic. Salesforce Service Cloud is a dynamic service hub, but it still needs your staff.

Conversational marketing is becoming the focus of marketing for many businesses. People today are looking to have a conversation—both with live agents and by using chatbots and other self-service tools online. That’s why you need to engage the Smith.ai Chatbot or the Service Cloud from Salesforce to capture and qualify more leads, automatically, and deliver a higher level of service for users when it comes to hands-off solutions.

Fortunately, and unfortunately for some, the two chatbot options being compared here measure up pretty well. Salesforce is a dynamic marketing and business management brand that offers everything from chatbots to CRMs to marketing suites and more. Smith.ai offers a robust, customizable chatbot that allows you to tailor the experience to your brand.

Salesforce is pretty transparent with their pricing, so they keep up with the Smith.ai chatbot. However, there’s more to it than just listing the pricing. While Salesforce has a great pricing page, the Smith.ai chatbot is all about showing people the value they’re getting, not just for their money, but for the wellbeing of their business.

Smith.ai offers CRM and third-party integrations, automated messages and pre-screener sequences, and so much more. And when you choose just the chatbot, it’s all for the right price of zero dollars.

Unlimited plans for Salesforce Service Cloud get a little pricy. The most expensive one starts at $300 per month, and offers full access to collaborative forecasting, mobile access, sales forecasting, workflow automation and approval, and more.

The Smith.ai Chatbot, on the other hand, offers unlimited chats and features that deliver all kinds of support and it will never cost a cent, which is why it wins this matchup.

Predictable and affordable pricing

We have prices for small to large organizations and everything in between.

Plans starting at

$140
Per month
20
Chats per month
View pricing details
Simple per-chat pricing, not per-hour or per-agent
Easy and predictable month-to-month pricing
No charge for spam or unwanted sales chats
No annual contracts or setup fees
Our agents and AI harmoniously work to meet the rigorous demands of your business.

Trusted by 3,000+ businesses

5.0 stars
4.9 stars
5.0 stars
4.6 stars
Generate more leads with chat
Initially, I was skeptical. But in that first week alone, we got 20 new leads, 3 bought products, and I paid for my entire year of service in that one week.
Jorge Morales
Specialized ECU Repair

END-TO-END INTEGRATIONS

We play well with your software

Calls, chats & appointments are automatically logged in your systems. Real-time syncing with over 5,000 integrations.
View all integrations

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.