Why do you want live chat on your website? To capture and convert leads 24/7. But if your web visitors aren’t getting their questions answered, they’ll be unlikely to become clients. That's why Smith.ai's onboarding process is thorough — we learn A LOT about your business. Then, when your web visitor engages with chat, our receptionists can quickly address their concerns, collect contact info, qualify leads, and schedule consultations. Ruby’s chat agents answer simple FAQs, gather contact information, and then leave all of the follow-up to you, while your web visitor waits for a response.
Both Ruby Receptionists and Smith.ai charge per chat, but Smith.ai’s prices are far more reasonable for small businesses (or anyone, really). With a lower starting price per month and lower costs per chat, Smith.ai makes sense for small firms and startups that may have less website volume and smaller budgets. Both companies also offer 24/7 live chat, which means you stand to save even more on those late-night leads (which Smith.ai will have booked on your calendar for the next day)!
For growth-minded business owners who care about price transparency, seamless integrations, and robust customizations that deliver the experience of in-house customer engagement and sales development, Smith.ai is the superior choice for your 24/7 Live Chat partner, over Ruby Receptionists.