Smith.ai vs. Ruby Receptionists Chat

Smith.ai and Ruby both offer live-staffed chat solutions. While Ruby’s agents gather basic contact information and provide answers to simple FAQs — leaving all the follow-up to you — Smith.ai provides a more comprehensive solution, handling the entire lead flow process.  

Smith.ai uses both AI and live agents in its full-service chat solution. We ingest your website data and any other public URLs you supply to populate the knowledge base. Using large language models, our AI pulls from those data sources to quickly and accurately reply to customers via chat. We also know there’s more to know about your business than just what’s on your website. That’s why our Q&A feature can supplement that information with information that typically only you or your internal staff would know.

Our chat widget is fully customizable, easy to install, and features our no-code playbook builder. While AI can react and respond to any type of open-ended question that a customer may ask, our 24/7 North America-based agents add a layer of authenticity that is often required for complex or sensitive conversations. Ready to intervene when needed, our agents can gather contact information, qualify leads, set appointments, and more. Our AI and human agents working together means zero involvement from your in-house staff — taking real work off your team’s plate. 

Both Ruby Receptionists and Smith.ai charge per chat, but Smith.ai’s prices are far more reasonable for SMBs. Ruby’s starter plan is $135 for up to 10 chats. That’s over $13 per chat. Smith.ai’s starter plan includes 20 chats for $140, or $7/chat. If you’re unsure of your chat volume, we also offer an a la carte plan, at $10 per chat with a pay-as-you-go model. Available to add on to any plan is also our Virtual Receptionist service, starting at $285/mo, to handle all of your inbound calls, as well as our Outreach Campaigns to provide sales outreach services starting at $600/mo. Together, our customer engagement solutions offer full, 360-degree coverage of your leads.

Beyond better pricing, we also offer richer technology and integrations. Smith.ai’s outsourced chat solution syncs with Google Analytics, integrates with the most popular CRMs, and even connects to Make and Zapier — opening up thousands of more integration and workflow solutions. In your client dashboard, you can find analytics to help you measure the performance of your chat solution and view your funnel to see which Q&A leads to the most qualified customers.

With more affordable 24/7 coverage, more robust integrations, and smarter AI technology, Smith.ai is the superior choice over Ruby Receptionists.