In-Depth Comparison

Smith.ai vs. Ruby Receptionists Chat

Compare features and see how businesses like yours can better capture leads and serve clients with Smith.ai Web Chat.

Smith.ai Web Chat:
The best alternative to Ruby Receptionists Chat

Ruby Receptionists Chat

costs

Money-back guarantee
14 days
Per chat price
$5-10 per relevant chat
$9.80-$13.50
Starting price
$140/month
$135/month for 10 chats
Setup fee
No
No
Custom programming done for you
Seats for your staff
No seats needed
Terms of service
Month-to-month
Month-to-month
Overage costs
Priced per chat at current plan
Priced per chat at current plan

capabilities

Staffed by live agents 24/7
Text Answering
New client intake
AI-driven technology
✔ Free
Captures email with every conversation
Captures phone number if desired
Appointment scheduling
Client callbacks
Custom branding
✔ Free
Mobile-optimized
Reporting & analytics
Canned responses & business FAQ
Pre-chat disclaimer
Client portal
View transcript for every chat
White-glove setup

INTEGRATIONS

CRM integration
Zapier integration
Google Analytics integration
Open API

AI-DRIVEN TECHNOLOGY

Uses conversational AI
No code builder
Train chat with your data
Automated lead qualification
Understands user intent
Smart Q&A database

Outsourced Chat vs. Live Chat Software

Smith.ai's Outsourced Chat

Live chat software

Answers messages w/o extra staff
Yes
No, your team has to do the work
Quick one-time setup
Yes
No, do it youself
Responds immediately 24/7
Yes
Depends on your staffing
Automates lead qualification & intake
Yes
Sometimes
Can handle multiple chats with ease
Yes
Depends on your staffing
Screens spam & sales
Yes
No

Outsourced Chat vs. Chatbot Software

Smith.ai's Outsourced Chat

Chatbot Software

Staffed by live agents
Yes
No
Can provide empathy or emotional intelligence
Yes
No
Can handle complex issues right away
Yes
No
Responds immediately 24/7
Yes
Yes
Can provide a personalized experience
Yes
Yes, with extensive programming
Quick one-time setup
Yes
Depends on goals and software

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.
Ruby offers basic live-staffed chat while Smith.ai features a more comprehensive solution.

Smith.ai and Ruby both offer live-staffed chat solutions. While Ruby’s agents gather basic contact information and provide answers to simple FAQs — leaving all the follow-up to you — Smith.ai provides a more comprehensive solution, handling the entire lead flow process.  

Smith.ai uses both AI and live agents in its full-service chat solution. We ingest your website data and any other public URLs you supply to populate the knowledge base. Using large language models, our AI pulls from those data sources to quickly and accurately reply to customers via chat. We also know there’s more to know about your business than just what’s on your website. That’s why our Q&A feature can supplement that information with information that typically only you or your internal staff would know.

Our chat widget is fully customizable, easy to install, and features our no-code playbook builder. While AI can react and respond to any type of open-ended question that a customer may ask, our 24/7 North America-based agents add a layer of authenticity that is often required for complex or sensitive conversations. Ready to intervene when needed, our agents can gather contact information, qualify leads, set appointments, and more. Our AI and human agents working together means zero involvement from your in-house staff — taking real work off your team’s plate. 

Both Ruby Receptionists and Smith.ai charge per chat, but Smith.ai’s prices are far more reasonable for SMBs. Ruby’s starter plan is $135 for up to 10 chats. That’s over $13 per chat. Smith.ai’s starter plan includes 20 chats for $140, or $7/chat. If you’re unsure of your chat volume, we also offer an a la carte plan, at $10 per chat with a pay-as-you-go model. Available to add on to any plan is also our Virtual Receptionist service, starting at $285/mo, to handle all of your inbound calls, as well as our Outreach Campaigns to provide sales outreach services starting at $600/mo. Together, our customer engagement solutions offer full, 360-degree coverage of your leads.

Beyond better pricing, we also offer richer technology and integrations. Smith.ai’s outsourced chat solution syncs with Google Analytics, integrates with the most popular CRMs, and even connects to Make and Zapier — opening up thousands of more integration and workflow solutions. In your client dashboard, you can find analytics to help you measure the performance of your chat solution and view your funnel to see which Q&A leads to the most qualified customers.

With more affordable 24/7 coverage, more robust integrations, and smarter AI technology, Smith.ai is the superior choice over Ruby Receptionists.

Predictable and affordable pricing

We have prices for small to large organizations and everything in between.

Plans starting at

$140
Per month
20
Chats per month
View pricing details
Simple per-chat pricing, not per-hour or per-agent
Easy and predictable month-to-month pricing
No charge for spam or unwanted sales chats
No annual contracts or setup fees
Our agents and AI harmoniously work to meet the rigorous demands of your business.

Trusted by 3,000+ businesses

5.0 stars
4.9 stars
5.0 stars
4.6 stars
Generate more leads with chat
Initially, I was skeptical. But in that first week alone, we got 20 new leads, 3 bought products, and I paid for my entire year of service in that one week.
Jorge Morales
Specialized ECU Repair

END-TO-END INTEGRATIONS

We play well with your software

Calls, chats & appointments are automatically logged in your systems. Real-time syncing with over 5,000 integrations.
View all integrations

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.