Smith.ai vs. Pure Chat

Would you trust a chat provider who doesn’t use their own product? There’s no way to engage through chat with Pure Chat on their website. For reference, in 2022, they were acquired by another company and this chat product has been mostly abandoned since. When it comes down to it, Pure Chat is nothing more than bare-bones live chat software. It lacks basic chatbot functionality and has no conversational AI features.

Smith.ai’s solution is superior. We offer full white-glove setup and support, 24/7 live-staffed agents, and advanced AI technology. Using large language models, we ingest your website data  — and any other public URLs you supply — to populate the knowledge base. From there, our AI pulls from those data sources to quickly and accurately reply to customers via chat. For conversations that require the human touch, our bilingual, North America-based agents are available 24/7 to step in. They’ll gather all necessary contact information, qualify leads, book appointments, collect payment, and more. Pure Chat offers none of these capabilities.

Smith.ai integrates with more than 5,000 CRMs, calendar systems, form software, and billing systems. Some of our integrations include Salesforce, Hubspot, Zapier, Make, Slack, and Calendly. This makes it easier to sync data to the systems you already use. In your client dashboard, access full transcripts to monitor chat performance. You can also view detailed analytics to determine the key sources of qualified leads and help optimize your lead funnels. 

Our agents can manage more than just chat, too. We offer full 360-degree coverage of all your inbound leads. Our 24/7 Virtual Receptionists can be added to any Chat plan for as little as $285 per month. Additionally, we offer outbound engagement to improve your speed to lead, upsell current clients, or reactivate past ones. Outreach Campaigns start at $600 a month for 50 contacts. Smith.ai can handle the entire frontline of your lead flow to create more sales opportunities and help you meet your most important business goals. 

For 24/7 live-staffed coverage, AI-driven technology, and integrations with thousands of software, Smith.ai is the superior choice over Pure Chat.