In-Depth Comparison

Smith.ai vs. Pure Chat

Compare features and see how businesses like yours can better capture leads and serve clients with Smith.ai Web Chat.

Smith.ai Web Chat:
The best alternative to Pure Chat

Pure Chat

costs

Money-back guarantee
14 days
30 day free trial
Per chat price
$5-10 per relevant chat
Starting price
$140/month
$49/mo
Setup fee
No
Custom programming done for you
βœ”
✘
Seats for your staff
No seats needed
1 - More seats available a la carte
Terms of service
Month-to-month
Overage costs
Priced per chat at current plan

capabilities

Staffed by live agents 24/7
βœ”
✘
Text Answering
βœ”
✘
New client intake
βœ”
✘
AI-driven technology
βœ” Free
✘
Captures email with every conversation
βœ”
βœ”
Captures phone number if desired
βœ”
✘
Appointment scheduling
βœ”
✘
Client callbacks
βœ”
Custom branding
βœ” Free
βœ”
Mobile-optimized
βœ”
βœ”
Reporting & analytics
βœ”
βœ”
Canned responses & business FAQ
βœ”
βœ”
Pre-chat disclaimer
βœ”
βœ”
Client portal
βœ”
βœ”
View transcript for every chat
βœ”
White-glove setup
βœ”
✘ – you’ll have a CSM for support, but your team will do the work

INTEGRATIONS

CRM integration
βœ”
βœ”
Zapier integration
βœ”
βœ”
Google Analytics integration
βœ”
βœ”
Open API
βœ”
✘

AI-DRIVEN TECHNOLOGY

Uses conversational AI
βœ”
✘
No code builder
βœ”
✘
Train chat with your data
βœ”
✘
Automated lead qualification
βœ”
✘
Understands user intent
βœ”
✘
Smart Q&A database
βœ”
✘

Outsourced Chat vs. Live Chat Software

Smith.ai's Outsourced Chat

Live chat software

Answers messages w/o extra staff
Yes
No, your team has to do the work
Quick one-time setup
Yes
No, do it youself
Responds immediately 24/7
Yes
Depends on your staffing
Automates lead qualification & intake
Yes
Sometimes
Can handle multiple chats with ease
Yes
Depends on your staffing
Screens spam & sales
Yes
No

Outsourced Chat vs. Chatbot Software

Smith.ai's Outsourced Chat

Chatbot Software

Staffed by live agents
Yes
No
Can provide empathy or emotional intelligence
Yes
No
Can handle complex issues right away
Yes
No
Responds immediately 24/7
Yes
Yes
Can provide a personalized experience
Yes
Yes, with extensive programming
Quick one-time setup
Yes
Depends on goals and software

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.
Smith.ai staffs your live chat 24/7 while your team is on the hook to manage chats with Pure Chat.

Would you trust a chat provider who doesn’t use their own product? There’s no way to engage through chat with Pure Chat on their website. For reference, in 2022, they were acquired by another company and this chat product has been mostly abandoned since. When it comes down to it, Pure Chat is nothing more than bare-bones live chat software. It lacks basic chatbot functionality and has no conversational AI features.

Smith.ai’s solution is superior. We offer full white-glove setup and support, 24/7 live-staffed agents, and advanced AI technology. Using large language models, we ingest your website dataΒ  β€” and any other public URLs you supply β€” to populate the knowledge base. From there, our AI pulls from those data sources to quickly and accurately reply to customers via chat. For conversations that require the human touch, our bilingual, North America-based agents are available 24/7 to step in. They’ll gather all necessary contact information, qualify leads, book appointments, collect payment, and more. Pure Chat offers none of these capabilities.

Smith.ai integrates with more than 5,000 CRMs, calendar systems, form software, and billing systems. Some of our integrations include Salesforce, Hubspot, Zapier, Make, Slack, and Calendly. This makes it easier to sync data to the systems you already use. In your client dashboard, access full transcripts to monitor chat performance. You can also view detailed analytics to determine the key sources of qualified leads and help optimize your lead funnels.Β 

Our agents can manage more than just chat, too. We offer full 360-degree coverage of all your inbound leads. Our 24/7 Virtual Receptionists can be added to any Chat plan for as little as $285 per month. Additionally, we offer outbound engagement to improve your speed to lead, upsell current clients, or reactivate past ones. Outreach Campaigns start at $600 a month for 50 contacts. Smith.ai can handle the entire frontline of your lead flow to create more sales opportunities and help you meet your most important business goals.Β 

For 24/7 live-staffed coverage, AI-driven technology, and integrations with thousands of software, Smith.ai is the superior choice over Pure Chat.

Predictable and affordable pricing

We have prices for small to large organizations and everything in between.

Plans starting at

$140
Per month
20
Chats per month
View pricing details
Simple per-chat pricing, not per-hour or per-agent
Easy and predictable month-to-month pricing
No charge for spam or unwanted sales chats
No annual contracts or setup fees
Our agents and AI harmoniously work to meet the rigorous demands of your business.

Trusted by 3,000+ businesses

5.0 stars
4.9 stars
5.0 stars
4.6 stars
Generate more leads with chat
Initially, I was skeptical. But in that first week alone, we got 20 new leads, 3 bought products, and I paid for my entire year of service in that one week.
Jorge Morales
Specialized ECU Repair

END-TO-END INTEGRATIONS

We play well with your software

Calls, chats & appointments are automatically logged in your systems. Real-time syncing with over 5,000 integrations.
View all integrations

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.