In-Depth Comparison vs. Podium Webchat

Compare features and see how businesses like yours can better capture leads and serve clients with Web Chat. Web Chat:
The best alternative to Podium Webchat

Podium Webchat


Money-back guarantee
14 days
Per chat price
$5-10 per relevant chat
Starting price
Setup fee
Custom programming done for you
Limited customization included
Seats for your staff
No seats needed
1</br>More seats with premium plans
Terms of service
Overage costs
Priced per chat at current plan


Staffed by live agents 24/7
Text Answering
New client intake
AI-driven technology
✔ Free
Captures email with every conversation
Captures phone number if desired
Appointment scheduling
Client callbacks
Custom branding
✔ Free
Reporting & analytics
Canned responses & business FAQ
Pre-chat disclaimer
Client portal
View transcript for every chat
White-glove setup
X – you'll have a CSM for support, but your team will do the work


CRM integration
Included, but you’ll have to do the integration
Zapier integration
Included, but you’ll have to do the coding
Google Analytics integration
Open API


Uses conversational AI
No code builder
Train chat with your data
Automated lead qualification
Understands user intent
Smart Q&A database

Outsourced Chat vs. Live Chat Software's Outsourced Chat

Live chat software

Answers messages w/o extra staff
No, your team has to do the work
Quick one-time setup
No, do it youself
Responds immediately 24/7
Depends on your staffing
Automates lead qualification & intake
Can handle multiple chats with ease
Depends on your staffing
Screens spam & sales

Outsourced Chat vs. Chatbot Software's Outsourced Chat

Chatbot Software

Staffed by live agents
Can provide empathy or emotional intelligence
Can handle complex issues right away
Responds immediately 24/7
Can provide a personalized experience
Yes, with extensive programming
Quick one-time setup
Depends on goals and software

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Affordable plans for every budget. Chatbot is a fully automated solution for lead capture. Podium Webchat is part of a total reputation management system to empower your agents.

Chatbots and live website chat are becoming a critical part of operations for many modern businesses. These tools give you the chance to communicate with people in their preferred format and reach out to them proactively so that you never miss a lead again. Of course, there’s a lot that goes into choosing the right tool.

Considering that 90% of customers expect your business to offer a self-service portal online, you don’t even need to ask if a chatbot is a worthwhile investment. Whether you choose a customized, fully-automated solution like the Chatbot or any other service, it’s a tool that your business needs.

Podium Webchat and the Chatbot offer a host of communication solutions for brands looking to change the conversation, quite literally. They each have their pros and cons to consider and taking a look at the details will help you better see which one is the right fit for your brand.

Let’s start with Podium. Podium doesn’t offer a chatbot. You’ve got to have agents there to field the messages as they come in. There's some automation and AI available, but human interaction will be a must. And that will cost you.

Podium does offer a customizable, brandable webchat widget and has internal company messaging tools that you can use. This service is offered at an additional cost to the rest of the podium suite. When you engage the webchat app, your customers will be able to click the “chat” button, enter their phone number, and start chatting., on the other hand, offers a free 100% automated, 24/7 chatbot with unlimited chats, proactive messaging, integrated scheduling and lead generation features, and so much more. Thus, it’s the obvious choice here when you need a reliable chatbot.

Predictable and affordable pricing

We have prices for small to large organizations and everything in between.

Plans starting at

Per month
Chats per month
View pricing details
Simple per-chat pricing, not per-hour or per-agent
Easy and predictable month-to-month pricing
No charge for spam or unwanted sales chats
No annual contracts or setup fees
Our agents and AI harmoniously work to meet the rigorous demands of your business.

Trusted by 3,000+ businesses

5.0 stars
4.9 stars
5.0 stars
4.6 stars
Generate more leads with chat
Initially, I was skeptical. But in that first week alone, we got 20 new leads, 3 bought products, and I paid for my entire year of service in that one week.
Jorge Morales
Specialized ECU Repair


We play well with your software

Calls, chats & appointments are automatically logged in your systems. Real-time syncing with over 5,000 integrations.
View all integrations

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Affordable plans for every budget.