Olark | ||
---|---|---|
costs | ||
Money-back guarantee | 14 days | |
Per chat price | $5-10 per relevant chat | |
Starting price | $140/month | |
Setup fee | No | |
Custom programming done for you | ✔ | Available with paid plans, custom quote required |
Seats for your staff | No seats needed | Unlimited with paid plans |
Terms of service | Month-to-month | |
Overage costs | Priced per chat at current plan | |
capabilities | ||
Staffed by live agents 24/7 | ✔ | |
Text Answering | ✔ | |
New client intake | ✔ | |
AI-driven technology | ✔ Free | |
Captures email with every conversation | ✔ | ✔ |
Captures phone number if desired | ✔ | ✔ |
Appointment scheduling | ✔ | |
Client callbacks | ✔ | |
Custom branding | ✔ Free | ✔ |
Mobile-optimized | ✔ | ✔ |
Reporting & analytics | ✔ | |
Canned responses & business FAQ | ✔ | |
Pre-chat disclaimer | ✔ | ✔ |
Client portal | ✔ | |
View transcript for every chat | ✔ | |
White-glove setup | ✔ | X – you'll have a CSM for support, but your team will do the work |
INTEGRATIONS | ||
CRM integration | ✔ | Available with paid plans starting at $29 per month, per agent |
Zapier integration | ✔ | Available with paid plans starting at $29 per month, per agent |
Google Analytics integration | ✔ | |
Open API | ✔ | ✔ |
AI-DRIVEN TECHNOLOGY | ||
Uses conversational AI | ✔ | |
No code builder | ✔ | |
Train chat with your data | ✔ | |
Automated lead qualification | ✔ | ✔ |
Understands user intent | ✔ | |
Smart Q&A database | ✔ | ✘ |
Smith.ai's Outsourced Chat | Live chat software | |
---|---|---|
Answers messages w/o extra staff | Yes | No, your team has to do the work |
Quick one-time setup | Yes | No, do it youself |
Responds immediately 24/7 | Yes | Depends on your staffing |
Automates lead qualification & intake | Yes | Sometimes |
Can handle multiple chats with ease | Yes | Depends on your staffing |
Screens spam & sales | Yes | No |
Smith.ai's Outsourced Chat | Chatbot Software | |
---|---|---|
Staffed by live agents | Yes | No |
Can provide empathy or emotional intelligence | Yes | No |
Can handle complex issues right away | Yes | No |
Responds immediately 24/7 | Yes | Yes |
Can provide a personalized experience | Yes | Yes, with extensive programming |
Quick one-time setup | Yes | Depends on goals and software |
The Smith.ai Chatbot empowers you to be fully attentive to your audience even when you’re buried under work. That's the entire goal of an app or chatbot, after all—to decrease your workload while boosting your business. Olark has a lot of great features, but it’s not going to take your hands completely out of the equation. With the Olark tool, you’ll find standard features like file sharing and cash transfers. And on the dashboard, users will have no trouble managing things and keeping them organized.
As more and more people are seeking out chatbots and AI, the more features you can offer, the better. You need to make sure that you choose a tool that delivers everything that you need. The good news is that when you’re debating between Olark and Smith.ai’s Chatbot, you’re already looking at two of the best tools on the market.
Olark offers unlimited chat history and real-time reporting, along with advanced reporting and privacy features. It also includes customization of the chatbox and plenty of targeting and segmentation options to create a total lead capture strategy out of your chatbot and live chat tool. There are also versions available for higher education and government organizations.
There’s a lot to love if you’ve got a small enough operation that you can afford to invest in a solid chatbot. The Smith.ai Chatbot offers similar features, plus, more, and is totally free to use.
Do you have the capacity to be available 24 hours a day? Considering that after-hours calls and chats make up 25% of all communications, you will need to make sure that you don’t miss a single one.
So, what’s the verdict? We’re really impressed by the offering from Olark, and it’s a really simple, user-friendly tool that’s worth a look. However, you’ll spend a lot less and have a lot less stress when you embrace the fully-automated chatbot from Smith.ai that creates an AI face just for your brand.