In-Depth Comparison

Smith.ai vs. Olark

Compare features and see how businesses like yours can better capture leads and serve clients with Smith.ai Web Chat.

Smith.ai Web Chat:
The best alternative to Olark

Olark

costs

Money-back guarantee
14 days
Per chat price
$5-10 per relevant chat
Starting price
$140/month
Setup fee
No
Custom programming done for you
Available with paid plans, custom quote required
Seats for your staff
No seats needed
Unlimited with paid plans
Terms of service
Month-to-month
Overage costs
Priced per chat at current plan

capabilities

Staffed by live agents 24/7
Text Answering
New client intake
AI-driven technology
✔ Free
Captures email with every conversation
Captures phone number if desired
Appointment scheduling
Client callbacks
Custom branding
✔ Free
Mobile-optimized
Reporting & analytics
Canned responses & business FAQ
Pre-chat disclaimer
Client portal
View transcript for every chat
White-glove setup
X – you'll have a CSM for support, but your team will do the work

INTEGRATIONS

CRM integration
Available with paid plans starting at $29 per month, per agent
Zapier integration
Available with paid plans starting at $29 per month, per agent
Google Analytics integration
Open API

AI-DRIVEN TECHNOLOGY

Uses conversational AI
No code builder
Train chat with your data
Automated lead qualification
Understands user intent
Smart Q&A database

Outsourced Chat vs. Live Chat Software

Smith.ai's Outsourced Chat

Live chat software

Answers messages w/o extra staff
Yes
No, your team has to do the work
Quick one-time setup
Yes
No, do it youself
Responds immediately 24/7
Yes
Depends on your staffing
Automates lead qualification & intake
Yes
Sometimes
Can handle multiple chats with ease
Yes
Depends on your staffing
Screens spam & sales
Yes
No

Outsourced Chat vs. Chatbot Software

Smith.ai's Outsourced Chat

Chatbot Software

Staffed by live agents
Yes
No
Can provide empathy or emotional intelligence
Yes
No
Can handle complex issues right away
Yes
No
Responds immediately 24/7
Yes
Yes
Can provide a personalized experience
Yes
Yes, with extensive programming
Quick one-time setup
Yes
Depends on goals and software

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.
The Smith.ai Chatbot offers a fully-automated communication solution for lead generation and more. Olark has a chatbot that has some good features, but it won’t always be free.

The Smith.ai Chatbot empowers you to be fully attentive to your audience even when you’re buried under work. That's the entire goal of an app or chatbot, after all—to decrease your workload while boosting your business. Olark has a lot of great features, but it’s not going to take your hands completely out of the equation. With the Olark tool, you’ll find standard features like file sharing and cash transfers. And on the dashboard, users will have no trouble managing things and keeping them organized.

As more and more people are seeking out chatbots and AI, the more features you can offer, the better. You need to make sure that you choose a tool that delivers everything that you need. The good news is that when you’re debating between Olark and Smith.ai’s Chatbot, you’re already looking at two of the best tools on the market.

Olark offers unlimited chat history and real-time reporting, along with advanced reporting and privacy features. It also includes customization of the chatbox and plenty of targeting and segmentation options to create a total lead capture strategy out of your chatbot and live chat tool. There are also versions available for higher education and government organizations.

There’s a lot to love if you’ve got a small enough operation that you can afford to invest in a solid chatbot. The Smith.ai Chatbot offers similar features, plus, more, and is totally free to use.

Do you have the capacity to be available 24 hours a day? Considering that after-hours calls and chats make up 25% of all communications, you will need to make sure that you don’t miss a single one.

So, what’s the verdict? We’re really impressed by the offering from Olark, and it’s a really simple, user-friendly tool that’s worth a look. However, you’ll spend a lot less and have a lot less stress when you embrace the fully-automated chatbot from Smith.ai that creates an AI face just for your brand.

Predictable and affordable pricing

We have prices for small to large organizations and everything in between.

Plans starting at

$140
Per month
20
Chats per month
View pricing details
Simple per-chat pricing, not per-hour or per-agent
Easy and predictable month-to-month pricing
No charge for bots, spam, or unwanted sales chats
No annual contracts or setup fees
Our agents and AI harmoniously work to meet the rigorous demands of your business.

Trusted by 3,000+ businesses

5.0 stars
4.9 stars
5.0 stars
4.6 stars
Generate more leads with chat
Initially, I was skeptical. But in that first week alone, we got 20 new leads, 3 bought products, and I paid for my entire year of service in that one week.
Jorge Morales
Specialized ECU Repair

END-TO-END INTEGRATIONS

We play well with your software

Calls, chats & appointments are automatically logged in your systems. Real-time syncing with over 5,000 integrations.
View all integrations

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.