Smith.ai vs. OctaChat

Smith.ai live chat agents are backed by sophisticated technology that enables them to provide immediate answers to frequently asked questions, so they can 100% focus on good customer service. They are trained to capture more potential clients, screen for quality leads, and even book leads on your calendar. This unparalleled combination of technology to improve accuracy and friendly people when you need them means more high-quality web leads captured for your business.

OctaChat charges per “quality lead,” so their agents urgently gather your web visitor’s name, phone number, and email address immediately — not a great representation of your business (Smith.ai allows you to capture this information before the chat even starts). And they’re not incentivized to help non-leads, which includes current customers and referral sources: You don’t want your web chat service to feel like a pushy salesperson. Smith.ai offers excellent customer service rather than aggressive sales tactics (resulting in better quality leads and happier clients).
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For growth-minded business owners who care about price transparency, seamless integrations, and robust customizations that deliver the experience of in-house customer engagement and sales development, Smith.ai is the superior choice for your 24/7 Live Chat partner, over OctaChat.