In-Depth Comparison vs. Ngage

Compare features and see how businesses like yours can better capture leads and serve clients with Web Chat. Web Chat:
The best alternative to Ngage



Money-back guarantee
14 days
Per chat price
$5-10 per relevant chat
Per lead ($35)
Starting price
Setup fee
Yes, varies
Custom programming done for you
Seats for your staff
No seats needed
Terms of service
Overage costs
Priced per chat at current plan


Staffed by live agents 24/7
Text Answering
New client intake
AI-driven technology
✔ Free
Captures email with every conversation
Captures phone number if desired
Appointment scheduling
Client callbacks
Custom branding
✔ Free
✔ Only a little
Reporting & analytics
Canned responses & business FAQ
Pre-chat disclaimer
Client portal
View transcript for every chat
White-glove setup
✔ for a fee


CRM integration
✔ Some
Zapier integration
Google Analytics integration
Open API


Uses conversational AI
No code builder
Train chat with your data
Automated lead qualification
Understands user intent
Smart Q&A database

Outsourced Chat vs. Live Chat Software's Outsourced Chat

Live chat software

Answers messages w/o extra staff
No, your team has to do the work
Quick one-time setup
No, do it youself
Responds immediately 24/7
Depends on your staffing
Automates lead qualification & intake
Can handle multiple chats with ease
Depends on your staffing
Screens spam & sales

Outsourced Chat vs. Chatbot Software's Outsourced Chat

Chatbot Software

Staffed by live agents
Can provide empathy or emotional intelligence
Can handle complex issues right away
Responds immediately 24/7
Can provide a personalized experience
Yes, with extensive programming
Quick one-time setup
Depends on goals and software

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Affordable plans for every budget. qualifies and intakes new leads 24/7. With Ngage, you’re left with all the follow-up work.

Outsourced web chat should reduce your staff’s workload while improving lead intake and client satisfaction. Our bilingual, North America-based agents — combined with our AI technology — answer questions, screen leads, and book appointments directly on your calendar. Within moments, everything you need for a new consult is in your inbox or CRM, saving you valuable time and dollars. Ngage doesn’t offer any features similar to this. Sure, they may do some lead qualification, but since they charge per lead, they are less likely to quality them thoroughly. 

First off, Ngage is potentially selling lead data captured through its software to client competitors. Your lead data might not be safe in their hands, but rest assured, it is with We never share or sell personal or identifiable contact information with any third-party data sources, providers, or re-sellers. We also don’t pass leads generated through our system to our clients’ competitors. Instead, we take diligent measures to keep lead data safe and protect the privacy of our clients and their customers. For full details on how we manage our client’s data, view our Terms & Conditions and Privacy Policy.

Beyond privacy, our AI is sophisticated. Installation and setup take just minutes and with the power of LLMs, our AI ingests your website content to populate its knowledge base. Our Q&A feature can be used to provide the chatbot with supplemental information not found on your website. It’s then ready to handle any type of open-ended customer question. For complex or sensitive conversations, our live agents are ready to step in and intervene. Our AI and human agents working together means zero involvement from you or your in-house staff — taking real work off your team’s plate and saving you valuable dollars. 

Our white-glove setup is included. We set up your no-code playbooks, add Q&A, design your widget’s branding, and customize instructions for our agents. Our technology is superior to Ngage’s. We offer thousands of integrations with the most popular CRMs, calendar software, and marketing automation tools, including Zapier and Make. Plus, you can monitor your chat’s performance and review analytics directly in your client dashboard. 

With Ngage, not only is your lead data potentially at risk, but at $35 per lead and no money-back guarantee, costs can quickly add up. With, you only pay per relevant chat, and plans start at just $140/month for 20 chats. And while both Ngage and both answer texts for you — Ngage calls this feature SMS Text-to-Chat — also at $35 per lead. SMS answering is included with 

While chat is a great way to engage with your customers, we know a 360-degree solution is important for most businesses. That’s why offers our Virtual Receptionists that you can add to any chat plan starting at just $285/month. Our receptionists — empowered by AI — handle every call quickly and efficiently. We don’t stop there. We also offer our Outreach Campaigns to businesses that need outbound calling. We act as an extension of your SDR team and even follow-up calls with texts and emails — giving your team the resources to close more deals. 

For growth-minded business owners who care about privacy, price transparency, and robust AI technology, is the superior choice over Ngage.

Predictable and affordable pricing

We have prices for small to large organizations and everything in between.

Plans starting at

Per month
Chats per month
View pricing details
Simple per-chat pricing, not per-hour or per-agent
Easy and predictable month-to-month pricing
No charge for spam or unwanted sales chats
No annual contracts or setup fees
Our agents and AI harmoniously work to meet the rigorous demands of your business.

Trusted by 3,000+ businesses

5.0 stars
4.9 stars
5.0 stars
4.6 stars
Generate more leads with chat
Initially, I was skeptical. But in that first week alone, we got 20 new leads, 3 bought products, and I paid for my entire year of service in that one week.
Jorge Morales
Specialized ECU Repair


We play well with your software

Calls, chats & appointments are automatically logged in your systems. Real-time syncing with over 5,000 integrations.
View all integrations

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Affordable plans for every budget.