Smith.ai vs. Ngage

Live website chat should reduce your workload while increasing your quality leads and client satisfaction. Smith.ai hires chat agents who are highly experienced with customer service, and enable them with AI technology that helps them quickly answer questions, screen for quality leads, book appointments on your calendar, and collect new client intake info. Within moments, everything you need for a new consult is in your inbox and/or CRM. On top of that, to save you from wasting time on monitoring unqualified or uninterested leads, tirekickers, and other unproductive prospects that come through your chats, Smith.ai allows you to opt out of notifications of irrelevant chats, ensuring chat notifications are only sent when relevant chats are completed. Ngage doesn't offer any feature similar to this. Sure, they may do some lead qualification, but since they charge per lead, they are less likely to thoroughly filter out the best leads for you. You’ll end your day following up with “quality leads,” screening them yourself, and scheduling your own calls.

On top of that, Ngage is potentially selling lead data captured through its software to client competitors. Your lead data might not be safe in their hands, but rest assured, it is with Smith.ai — we never share or sell that personal and identifiable contact information with any third-party data sources, providers, or re-sellers. Nor do we pass leads generated through our system to our clients’ competitors! At Smith.ai, we take diligent measures to keep lead data safe and protect the privacy of our customers — and their customers. For full detail on how we manage our client’s data, view our Terms & Conditions and Privacy Policy.

With Ngage, not only is your lead data potentially at risk, but with a high cost-per-lead ($35) and no money-back guarantee, it can quickly become expensive before you can estimate effectiveness. And while both Ngage and Smith.ai can answer texts for you (Ngage calls this feature SMS Text-to-Chat), at $35 per “lead,” a text messaging channel might not be worth the added cost. With affordable per-chat pricing and effective lead qualification, adding Text Answering to your Smith.ai plan is a no-brainer.
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For growth-minded business owners who care about price transparency, seamless integrations, and robust customizations that deliver the experience of in-house customer engagement and sales development, Smith.ai is the superior choice for your 24/7 Live Chat partner, over Ngage.