Live Chat vs. Ngage

Compare features and see how businesses like yours can better capture leads and serve clients with Live Chat.

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14-day money-back guarantee
Live Agents 24/7
Bilingual The best alternative to Ngage

Money-back guarantee
14 days
Price structure
Per chat w/ new leads or current clients
Base pricing
$5-10 per relevant chat
Per lead ($35)
Starting price
Setup fee
Overage costs
Priced per chat at current plan
Terms of service
Real-time Spanish translation
Necessary site volume
Recommended site visitors
Data usage fee
24/7 live agents
Setup timing
1-3 business days
Concurrent chats
Average setup time
1 business day
Needs existing chat platform
Staffed by live agents 24/7
Lead qualification
Current Client Q&A
Custom Q&A
Simple FAQ
New client intake
AI-driven technology

Concurrent sites
Appointment scheduling
Client callbacks
Canned responses & business FAQ
Needs additional technology
Lead generation
Custom branding

CRM integration
Real-time language translation
Bilingual agents & language translation
Accept payments
Proactive engagement
Text Answering
Client portal
Takes appointments
Facebook messages
Number of FAQ
Takes payments
Read our reviews
Clutch LogoCapterra Logo’s Live Chat agents schedule consultations and intake quality leads 24/7. With Ngage you're left with all the follow-up work.

Live website chat should reduce your workload while increasing your quality leads and client satisfaction. hires chat agents who are highly experienced with customer service, and enable them with AI technology that helps them quickly answer questions, screen for quality leads, book appointments on your calendar, and collect new client intake info. Within moments, everything you need for a new consult is in your inbox and/or CRM. On top of that, to save you from wasting time on monitoring unqualified or uninterested leads, tirekickers, and other unproductive prospects that come through your chats, allows you to opt out of notifications of irrelevant chats, ensuring chat notifications are only sent when relevant chats are completed. Ngage doesn't offer any feature similar to this. Sure, they may do some lead qualification, but since they charge per lead, they are less likely to thoroughly filter out the best leads for you. You’ll end your day following up with “quality leads,” screening them yourself, and scheduling your own calls.

On top of that, Ngage is potentially selling lead data captured through its software to client competitors. Your lead data might not be safe in their hands, but rest assured, it is with — we never share or sell that personal and identifiable contact information with any third-party data sources, providers, or re-sellers. Nor do we pass leads generated through our system to our clients’ competitors! At, we take diligent measures to keep lead data safe and protect the privacy of our customers — and their customers. For full detail on how we manage our client’s data, view our Terms & Conditions and Privacy Policy.

With Ngage, not only is your lead data potentially at risk, but with a high cost-per-lead ($35) and no money-back guarantee, it can quickly become expensive before you can estimate effectiveness. And while both Ngage and can answer texts for you (Ngage calls this feature SMS Text-to-Chat), at $35 per “lead,” a text messaging channel might not be worth the added cost. With affordable per-chat pricing and effective lead qualification, adding Text Answering to your plan is a no-brainer.

For more high-quality leads, sophisticated AI technology, a 14-day money-back guarantee, predictable monthly pricing, excellent customer service, better value from your marketing, and faster booked leads, businesses choose over Ngage every time.


Live chat agents on duty 24/7
Real-time lead qualification & intake with CRM integration for complete workflows
Appointment & call-back scheduling with calendar integration
AI technology powers automatic responses, real-time English-Spanish translation, and more.
Payment collection with online billing and invoice links
Instant chat transcripts via email. Contacts and chat conversations logged in your CRM.

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What our customers are saying

“Great customer care and functionality. I love using They do such a great job in following instructions on how I'd like my cases handled. I especially love the fact that I get email transcripts of all chats. I have never had incorrect information obtained (contact info) from any potential clients by They are very detail oriented!”
Justie Nicol
"Smith allows us to converse with website visitors and turn them into potential clients. They've made it easier for us to be there at all times, even when we're not. We've worked with other vendors in the past and have found among the easiest to use. They're very responsive, they communicate well, and serve as our front lines for client communications."
Scott Peterson
“Simple way to start a great client experience. There are a lot of Chat options available, but this was a no brainer for us because of our great experience with as a company. Everything they do is focused on simplicity. Stuff just works. They make everything easy and have focused on hiring great people, which is evident by the way they treat us as a customer and the people that they chat with on our behalf.”
Brian Waller
“Love Chat! There is no way that I could staff a feature like that in house with my small business. makes the chat feature available around the clock. I am a lawyer and this feature is great for clients who are nervous or shy about making that initial phone call, or who are up thinking about the problem that they need help with outside of business hours. The Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business. I have tried other companies. is the best!”
Nicole G.

live chat STAFFED 24/7


Per Month
Live Chats
PAy only $10/chat


Per Month
Live Chats
$7/Chat after 20


Per Month
Live Chats
$6/Chat after 50


Per Month
Live Chats
$5/Chat after 120


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