Smith.ai vs. Ngage

Outsourced web chat should reduce your staff’s workload while improving lead intake and client satisfaction. Our bilingual, North America-based agents — combined with our AI technology — answer questions, screen leads, and book appointments directly on your calendar. Within moments, everything you need for a new consult is in your inbox or CRM, saving you valuable time and dollars. Ngage doesn’t offer any features similar to this. Sure, they may do some lead qualification, but since they charge per lead, they are less likely to quality them thoroughly. 

First off, Ngage is potentially selling lead data captured through its software to client competitors. Your lead data might not be safe in their hands, but rest assured, it is with Smith.ai. We never share or sell personal or identifiable contact information with any third-party data sources, providers, or re-sellers. We also don’t pass leads generated through our system to our clients’ competitors. Instead, we take diligent measures to keep lead data safe and protect the privacy of our clients and their customers. For full details on how we manage our client’s data, view our Terms & Conditions and Privacy Policy.

Beyond privacy, our AI is sophisticated. Installation and setup take just minutes and with the power of LLMs, our AI ingests your website content to populate its knowledge base. Our Q&A feature can be used to provide the chatbot with supplemental information not found on your website. It’s then ready to handle any type of open-ended customer question. For complex or sensitive conversations, our live agents are ready to step in and intervene. Our AI and human agents working together means zero involvement from you or your in-house staff — taking real work off your team’s plate and saving you valuable dollars. 

Our white-glove setup is included. We set up your no-code playbooks, add Q&A, design your widget’s branding, and customize instructions for our agents. Our technology is superior to Ngage’s. We offer thousands of integrations with the most popular CRMs, calendar software, and marketing automation tools, including Zapier and Make. Plus, you can monitor your chat’s performance and review analytics directly in your client dashboard. 

With Ngage, not only is your lead data potentially at risk, but at $35 per lead and no money-back guarantee, costs can quickly add up. With Smith.ai, you only pay per relevant chat, and plans start at just $140/month for 20 chats. And while both Ngage and Smith.ai both answer texts for you — Ngage calls this feature SMS Text-to-Chat — also at $35 per lead. SMS answering is included with Smith.ai. 

While chat is a great way to engage with your customers, we know a 360-degree solution is important for most businesses. That’s why Smith.ai offers our Virtual Receptionists that you can add to any chat plan starting at just $285/month. Our receptionists — empowered by AI — handle every call quickly and efficiently. We don’t stop there. We also offer our Outreach Campaigns to businesses that need outbound calling. We act as an extension of your SDR team and even follow-up calls with texts and emails — giving your team the resources to close more deals. 

For growth-minded business owners who care about privacy, price transparency, and robust AI technology, Smith.ai is the superior choice over Ngage.