Live website chat should reduce your workload while increasing your quality leads and client satisfaction. Smith.ai hires chat agents who are highly experienced with customer service, and enable them with technology that helps them quickly answer questions, screen for quality leads, book appointments on your calendar, and collect new client intake info. Within moments, everything you need for a new consult is in your inbox and/or CRM. Ngage also does lead qualification, but since they charge per lead, they are less likely to thoroughly filter out the best leads for you. You’ll end your day following up with “quality leads,” screening them yourself, and scheduling your own calls.
With a high cost-per-lead ($35) and no money-back guarantee, Ngage can quickly become expensive before you can estimate effectiveness. And while both Ngage and Smith.ai can answer texts for you (Ngage calls this feature SMS Text-to-Chat), at $35 per “lead,” a text messaging channel might not be worth the added cost. With affordable per-chat pricing and effective lead qualification, adding Text Answering to your Smith.ai plan is a no-brainer.
For more high-quality leads, sophisticated AI technology, a 14-day money-back guarantee, predictable monthly pricing, excellent customer service, better value from your marketing, and faster booked leads, businesses choose Smith.ai over Ngage every time.