![]() Ngage | ||
---|---|---|
costs | ||
Money-back guarantee | 14 days | No |
Per chat price | $5-10 per relevant chat | Per lead ($35) |
Starting price | $140/month | |
Setup fee | No | Variable |
Custom programming done for you | â | |
Seats for your staff | No seats needed | |
Terms of service | Month-to-month | |
Overage costs | Priced per chat at current plan | |
capabilities | ||
Staffed by live agents 24/7 | â | â |
Text Answering | â | â |
New client intake | â | â |
AI-driven technology | â Free | â |
Captures email with every conversation | â | |
Captures phone number if desired | â | |
Appointment scheduling | â | |
Client callbacks | â | |
Custom branding | â Free | â |
Mobile-optimized | â | â |
Reporting & analytics | â | |
Canned responses & business FAQ | â | â |
Pre-chat disclaimer | â | |
Client portal | â | |
View transcript for every chat | â | |
White-glove setup | â | |
INTEGRATIONS | ||
CRM integration | â | Some |
Zapier integration | â | |
Google Analytics integration | â | |
Open API | â | |
AI-DRIVEN TECHNOLOGY | ||
Uses conversational AI | â | |
No code builder | â | |
Train chat with your data | â | |
Automated lead qualification | â | |
Understands user intent | â | |
Smart Q&A database | â |
Smith.ai's Outsourced Chat | Live chat software | |
---|---|---|
Answers messages w/o extra staff | Yes | No, your team has to do the work |
Quick one-time setup | Yes | No, do it youself |
Responds immediately 24/7 | Yes | Depends on your staffing |
Automates lead qualification & intake | Yes | Sometimes |
Can handle multiple chats with ease | Yes | Depends on your staffing |
Screens spam & sales | Yes | No |
Smith.ai's Outsourced Chat | Chatbot Software | |
---|---|---|
Staffed by live agents | Yes | No |
Can provide empathy or emotional intelligence | Yes | No |
Can handle complex issues right away | Yes | No |
Responds immediately 24/7 | Yes | Yes |
Can provide a personalized experience | Yes | Yes, with extensive programming |
Quick one-time setup | Yes | Depends on goals and software |
Live website chat should reduce your workload while increasing your quality leads and client satisfaction. Smith.ai hires chat agents who are highly experienced with customer service, and enable them with AIÂ technology that helps them quickly answer questions, screen for quality leads, book appointments on your calendar, and collect new client intake info. Within moments, everything you need for a new consult is in your inbox and/or CRM. On top of that, to save you from wasting time on monitoring unqualified or uninterested leads, tirekickers, and other unproductive prospects that come through your chats, Smith.ai allows you to opt out of notifications of irrelevant chats, ensuring chat notifications are only sent when relevant chats are completed. Ngage doesn't offer any feature similar to this. Sure, they may do some lead qualification, but since they charge per lead, they are less likely to thoroughly filter out the best leads for you. Youâll end your day following up with âquality leads,â screening them yourself, and scheduling your own calls.
On top of that, Ngage is potentially selling lead data captured through its software to client competitors. Your lead data might not be safe in their hands, but rest assured, it is with Smith.ai â we never share or sell that personal and identifiable contact information with any third-party data sources, providers, or re-sellers. Nor do we pass leads generated through our system to our clientsâ competitors! At Smith.ai, we take diligent measures to keep lead data safe and protect the privacy of our customers â and their customers. For full detail on how we manage our clientâs data, view our Terms & Conditions and Privacy Policy.
With Ngage, not only is your lead data potentially at risk, but with a high cost-per-lead ($35) and no money-back guarantee, it can quickly become expensive before you can estimate effectiveness. And while both Ngage and Smith.ai can answer texts for you (Ngage calls this feature SMS Text-to-Chat), at $35 per âlead,â a text messaging channel might not be worth the added cost. With affordable per-chat pricing and effective lead qualification, adding Text Answering to your Smith.ai plan is a no-brainer.
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For growth-minded business owners who care about price transparency, seamless integrations, and robust customizations that deliver the experience of in-house customer engagement and sales development, Smith.ai is the superior choice for your 24/7 Live Chat partner, over Ngage.