In-Depth Comparison

Smith.ai vs. Ngage

Compare features and see how businesses like yours can better capture leads and serve clients with Smith.ai Web Chat.

Smith.ai Web Chat:
The best alternative to Ngage

Ngage

costs

Money-back guarantee
14 days
No
Per chat price
$5-10 per relevant chat
Per lead ($35)
Starting price
$140/month
Setup fee
No
Yes, varies
Custom programming done for you
Seats for your staff
No seats needed
Terms of service
Month-to-month
Overage costs
Priced per chat at current plan

capabilities

Staffed by live agents 24/7
Text Answering
New client intake
AI-driven technology
✔ Free
Captures email with every conversation
Captures phone number if desired
Appointment scheduling
Client callbacks
Custom branding
✔ Free
✔ Only a little
Mobile-optimized
Reporting & analytics
Canned responses & business FAQ
Pre-chat disclaimer
Client portal
View transcript for every chat
White-glove setup
✔ for a fee

INTEGRATIONS

CRM integration
✔ Some
Zapier integration
Google Analytics integration
Open API

AI-DRIVEN TECHNOLOGY

Uses conversational AI
No code builder
Train chat with your data
Automated lead qualification
Understands user intent
Smart Q&A database

Outsourced Chat vs. Live Chat Software

Smith.ai's Outsourced Chat

Live chat software

Answers messages w/o extra staff
Yes
No, your team has to do the work
Quick one-time setup
Yes
No, do it youself
Responds immediately 24/7
Yes
Depends on your staffing
Automates lead qualification & intake
Yes
Sometimes
Can handle multiple chats with ease
Yes
Depends on your staffing
Screens spam & sales
Yes
No

Outsourced Chat vs. Chatbot Software

Smith.ai's Outsourced Chat

Chatbot Software

Staffed by live agents
Yes
No
Can provide empathy or emotional intelligence
Yes
No
Can handle complex issues right away
Yes
No
Responds immediately 24/7
Yes
Yes
Can provide a personalized experience
Yes
Yes, with extensive programming
Quick one-time setup
Yes
Depends on goals and software

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.
Smith.ai qualifies and intakes new leads 24/7. With Ngage, you’re left with all the follow-up work.

Outsourced web chat should reduce your staff’s workload while improving lead intake and client satisfaction. Our bilingual, North America-based agents — combined with our AI technology — answer questions, screen leads, and book appointments directly on your calendar. Within moments, everything you need for a new consult is in your inbox or CRM, saving you valuable time and dollars. Ngage doesn’t offer any features similar to this. Sure, they may do some lead qualification, but since they charge per lead, they are less likely to quality them thoroughly. 

First off, Ngage is potentially selling lead data captured through its software to client competitors. Your lead data might not be safe in their hands, but rest assured, it is with Smith.ai. We never share or sell personal or identifiable contact information with any third-party data sources, providers, or re-sellers. We also don’t pass leads generated through our system to our clients’ competitors. Instead, we take diligent measures to keep lead data safe and protect the privacy of our clients and their customers. For full details on how we manage our client’s data, view our Terms & Conditions and Privacy Policy.

Beyond privacy, our AI is sophisticated. Installation and setup take just minutes and with the power of LLMs, our AI ingests your website content to populate its knowledge base. Our Q&A feature can be used to provide the chatbot with supplemental information not found on your website. It’s then ready to handle any type of open-ended customer question. For complex or sensitive conversations, our live agents are ready to step in and intervene. Our AI and human agents working together means zero involvement from you or your in-house staff — taking real work off your team’s plate and saving you valuable dollars. 

Our white-glove setup is included. We set up your no-code playbooks, add Q&A, design your widget’s branding, and customize instructions for our agents. Our technology is superior to Ngage’s. We offer thousands of integrations with the most popular CRMs, calendar software, and marketing automation tools, including Zapier and Make. Plus, you can monitor your chat’s performance and review analytics directly in your client dashboard. 

With Ngage, not only is your lead data potentially at risk, but at $35 per lead and no money-back guarantee, costs can quickly add up. With Smith.ai, you only pay per relevant chat, and plans start at just $140/month for 20 chats. And while both Ngage and Smith.ai both answer texts for you — Ngage calls this feature SMS Text-to-Chat — also at $35 per lead. SMS answering is included with Smith.ai. 

While chat is a great way to engage with your customers, we know a 360-degree solution is important for most businesses. That’s why Smith.ai offers our Virtual Receptionists that you can add to any chat plan starting at just $285/month. Our receptionists — empowered by AI — handle every call quickly and efficiently. We don’t stop there. We also offer our Outreach Campaigns to businesses that need outbound calling. We act as an extension of your SDR team and even follow-up calls with texts and emails — giving your team the resources to close more deals. 

For growth-minded business owners who care about privacy, price transparency, and robust AI technology, Smith.ai is the superior choice over Ngage.

Predictable and affordable pricing

We have prices for small to large organizations and everything in between.

Plans starting at

$140
Per month
20
Chats per month
View pricing details
Simple per-chat pricing, not per-hour or per-agent
Easy and predictable month-to-month pricing
No charge for spam or unwanted sales chats
No annual contracts or setup fees
Our agents and AI harmoniously work to meet the rigorous demands of your business.

Trusted by 3,000+ businesses

5.0 stars
4.9 stars
5.0 stars
4.6 stars
Generate more leads with chat
Initially, I was skeptical. But in that first week alone, we got 20 new leads, 3 bought products, and I paid for my entire year of service in that one week.
Jorge Morales
Specialized ECU Repair

END-TO-END INTEGRATIONS

We play well with your software

Calls, chats & appointments are automatically logged in your systems. Real-time syncing with over 5,000 integrations.
View all integrations

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.