In-Depth Comparison vs. Ngage

Compare features and see how businesses like yours can better capture leads and serve clients with Web Chat. Web Chat:
The best alternative to Ngage



Money-back guarantee
14 days
Per chat price
$5-10 per relevant chat
Per lead ($35)
Starting price
Setup fee
Custom programming done for you
Seats for your staff
No seats needed
Terms of service
Overage costs
Priced per chat at current plan


Staffed by live agents 24/7
Text Answering
New client intake
AI-driven technology
✔ Free
Captures email with every conversation
Captures phone number if desired
Appointment scheduling
Client callbacks
Custom branding
✔ Free
Reporting & analytics
Canned responses & business FAQ
Pre-chat disclaimer
Client portal
View transcript for every chat
White-glove setup


CRM integration
Zapier integration
Google Analytics integration
Open API


Uses conversational AI
No code builder
Train chat with your data
Automated lead qualification
Understands user intent
Smart Q&A database

Outsourced Chat vs. Live Chat Software's Outsourced Chat

Live chat software

Answers messages w/o extra staff
No, your team has to do the work
Quick one-time setup
No, do it youself
Responds immediately 24/7
Depends on your staffing
Automates lead qualification & intake
Can handle multiple chats with ease
Depends on your staffing
Screens spam & sales

Outsourced Chat vs. Chatbot Software's Outsourced Chat

Chatbot Software

Staffed by live agents
Can provide empathy or emotional intelligence
Can handle complex issues right away
Responds immediately 24/7
Can provide a personalized experience
Yes, with extensive programming
Quick one-time setup
Depends on goals and software

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Affordable plans for every budget.’s Live Chat agents schedule consultations and intake quality leads 24/7. With Ngage you're left with all the follow-up work.

Live website chat should reduce your workload while increasing your quality leads and client satisfaction. hires chat agents who are highly experienced with customer service, and enable them with AI technology that helps them quickly answer questions, screen for quality leads, book appointments on your calendar, and collect new client intake info. Within moments, everything you need for a new consult is in your inbox and/or CRM. On top of that, to save you from wasting time on monitoring unqualified or uninterested leads, tirekickers, and other unproductive prospects that come through your chats, allows you to opt out of notifications of irrelevant chats, ensuring chat notifications are only sent when relevant chats are completed. Ngage doesn't offer any feature similar to this. Sure, they may do some lead qualification, but since they charge per lead, they are less likely to thoroughly filter out the best leads for you. You’ll end your day following up with “quality leads,” screening them yourself, and scheduling your own calls.

On top of that, Ngage is potentially selling lead data captured through its software to client competitors. Your lead data might not be safe in their hands, but rest assured, it is with — we never share or sell that personal and identifiable contact information with any third-party data sources, providers, or re-sellers. Nor do we pass leads generated through our system to our clients’ competitors! At, we take diligent measures to keep lead data safe and protect the privacy of our customers — and their customers. For full detail on how we manage our client’s data, view our Terms & Conditions and Privacy Policy.

With Ngage, not only is your lead data potentially at risk, but with a high cost-per-lead ($35) and no money-back guarantee, it can quickly become expensive before you can estimate effectiveness. And while both Ngage and can answer texts for you (Ngage calls this feature SMS Text-to-Chat), at $35 per “lead,” a text messaging channel might not be worth the added cost. With affordable per-chat pricing and effective lead qualification, adding Text Answering to your plan is a no-brainer.

For growth-minded business owners who care about price transparency, seamless integrations, and robust customizations that deliver the experience of in-house customer engagement and sales development, is the superior choice for your 24/7 Live Chat partner, over Ngage.

Predictable and affordable pricing

We have prices for small to large organizations and everything in between.

Plans starting at

Per month
Chats per month
View pricing details
Simple per-chat pricing, not per-hour or per-agent
Easy and predictable month-to-month pricing
No charge for bots, spam, or unwanted sales chats
No annual contracts or setup fees
Our agents and AI harmoniously work to meet the rigorous demands of your business.

Trusted by 3,000+ businesses

5.0 stars
4.9 stars
5.0 stars
4.6 stars
Generate more leads with chat
Initially, I was skeptical. But in that first week alone, we got 20 new leads, 3 bought products, and I paid for my entire year of service in that one week.
Jorge Morales
Specialized ECU Repair


We play well with your software

Calls, chats & appointments are automatically logged in your systems. Real-time syncing with over 5,000 integrations.
View all integrations

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Affordable plans for every budget.