Smith.ai vs. Nextiva

Did you know that as many as 77% of online shoppers say that being able to engage in live chat or use a chatbot increases their likelihood of doing business with a brand? If you don’t have a chatbot yet, you’re missing out. The good news is that there are plenty of options out there today. While our Smith.ai Chatbot provides a hands-free, fully-tailored solution for omnichannel communication, not all the other apps are so thorough.

In fact, there are even some businesses that may feel they don’t need a service like the Smith.ai Chatbot because it has too much—and that’s totally fine. Choosing a chatbot and live chat provider is a decision unique to every organization. To help you narrow the field, we’ve taken the time to compare the Smith.ai Chatbot to Nextiva (and several other chatbots).

When your customers want real-time answers, both apps will be able to deliver. However, while you are spending a fortune on labor staffing the Nextiva platform, Smith.ai could be fielding the messages and letting your team focus their efforts elsewhere.

Let’s take a look at Nextiva.

Nextiva is a dynamic platform that offers more than just chat software. It also has other sales and service tools, tons of integrations, and resources to help businesses, which Smith.ai can do, too.

As far as the chatbot goes, Nextiva offers all the standard features and not much else. The Smith.ai Chatbot offers unlimited messaging, total customization, auto-responses, and much more. And while the Smith.ai Chatbot can integrate with almost any software you use, the Nextiva chat software only says it integrates with other Nextiva tools. How easily it integrates with other platforms remains to be seen.

These two apps have a lot to offer. However, Nextiva is not just a chatbot and that comes with a price that’s more than money-- if you really need a solid, reliable chatbot without breaking the bank or the labor budget, the Smith.ai Chatbot is the way to go.