In-Depth Comparison

Smith.ai vs. Nextiva

Compare features and see how businesses like yours can better capture leads and serve clients with Smith.ai Web Chat.

Smith.ai Web Chat:
The best alternative to Nextiva

Nextiva

costs

Money-back guarantee
14 days
Per chat price
$5-10 per relevant chat
Starting price
$140/month
Setup fee
No
Custom programming done for you
Available with plans starting at $57.95/agent per month
Seats for your staff
No seats needed
1</br>Additional seats at pay per agent rate
Terms of service
Month-to-month
Overage costs
Priced per chat at current plan

capabilities

Staffed by live agents 24/7
Text Answering
New client intake
AI-driven technology
✔ Free
Captures email with every conversation
Captures phone number if desired
Appointment scheduling
Client callbacks
Custom branding
✔ Free
Mobile-optimized
Reporting & analytics
Canned responses & business FAQ
Pre-chat disclaimer
Client portal
View transcript for every chat
White-glove setup
Starting at $22.95/agent per month

INTEGRATIONS

CRM integration
Starting at $22.95/agent per month
Zapier integration
Starting at $22.95/agent per month
Google Analytics integration
Open API

AI-DRIVEN TECHNOLOGY

Uses conversational AI
No code builder
Train chat with your data
Automated lead qualification
Understands user intent
Smart Q&A database

Outsourced Chat vs. Live Chat Software

Smith.ai's Outsourced Chat

Live chat software

Answers messages w/o extra staff
Yes
No, your team has to do the work
Quick one-time setup
Yes
No, do it youself
Responds immediately 24/7
Yes
Depends on your staffing
Automates lead qualification & intake
Yes
Sometimes
Can handle multiple chats with ease
Yes
Depends on your staffing
Screens spam & sales
Yes
No

Outsourced Chat vs. Chatbot Software

Smith.ai's Outsourced Chat

Chatbot Software

Staffed by live agents
Yes
No
Can provide empathy or emotional intelligence
Yes
No
Can handle complex issues right away
Yes
No
Responds immediately 24/7
Yes
Yes
Can provide a personalized experience
Yes
Yes, with extensive programming
Quick one-time setup
Yes
Depends on goals and software

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.
Smith.ai Chatbot is a fully automated solution for lead capture. Nextiva offers impressive automations so everyone wins with AI chatbots.

Did you know that as many as 77% of online shoppers say that being able to engage in live chat or use a chatbot increases their likelihood of doing business with a brand? If you don’t have a chatbot yet, you’re missing out. The good news is that there are plenty of options out there today. While our Smith.ai Chatbot provides a hands-free, fully-tailored solution for omnichannel communication, not all the other apps are so thorough.

In fact, there are even some businesses that may feel they don’t need a service like the Smith.ai Chatbot because it has too much—and that’s totally fine. Choosing a chatbot and live chat provider is a decision unique to every organization. To help you narrow the field, we’ve taken the time to compare the Smith.ai Chatbot to Nextiva (and several other chatbots).

When your customers want real-time answers, both apps will be able to deliver. However, while you are spending a fortune on labor staffing the Nextiva platform, Smith.ai could be fielding the messages and letting your team focus their efforts elsewhere.

Let’s take a look at Nextiva.

Nextiva is a dynamic platform that offers more than just chat software. It also has other sales and service tools, tons of integrations, and resources to help businesses, which Smith.ai can do, too.

As far as the chatbot goes, Nextiva offers all the standard features and not much else. The Smith.ai Chatbot offers unlimited messaging, total customization, auto-responses, and much more. And while the Smith.ai Chatbot can integrate with almost any software you use, the Nextiva chat software only says it integrates with other Nextiva tools. How easily it integrates with other platforms remains to be seen.

These two apps have a lot to offer. However, Nextiva is not just a chatbot and that comes with a price that’s more than money-- if you really need a solid, reliable chatbot without breaking the bank or the labor budget, the Smith.ai Chatbot is the way to go.

Predictable and affordable pricing

We have prices for small to large organizations and everything in between.

Plans starting at

$140
Per month
20
Chats per month
View pricing details
Simple per-chat pricing, not per-hour or per-agent
Easy and predictable month-to-month pricing
No charge for spam or unwanted sales chats
No annual contracts or setup fees
Our agents and AI harmoniously work to meet the rigorous demands of your business.

Trusted by 3,000+ businesses

5.0 stars
4.9 stars
5.0 stars
4.6 stars
Generate more leads with chat
Initially, I was skeptical. But in that first week alone, we got 20 new leads, 3 bought products, and I paid for my entire year of service in that one week.
Jorge Morales
Specialized ECU Repair

END-TO-END INTEGRATIONS

We play well with your software

Calls, chats & appointments are automatically logged in your systems. Real-time syncing with over 5,000 integrations.
View all integrations

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.