In-Depth Comparison

Smith.ai vs. LiveZilla

Compare features and see how businesses like yours can better capture leads and serve clients with Smith.ai Web Chat.

Smith.ai Web Chat:
The best alternative to LiveZilla

LiveZilla

costs

Money-back guarantee
14 days
Per chat price
$5-10 per relevant chat
Starting price
$140/month
Setup fee
No
Custom programming done for you
$155, limited customization options
Seats for your staff
No seats needed
1</br>More seats with premium plans
Terms of service
Month-to-month
Overage costs
Priced per chat at current plan

capabilities

Staffed by live agents 24/7
Text Answering
New client intake
AI-driven technology
✔ Free
Captures email with every conversation
Captures phone number if desired
Appointment scheduling
Client callbacks
Custom branding
✔ Free
Mobile-optimized
Reporting & analytics
Canned responses & business FAQ
Pre-chat disclaimer
Client portal
View transcript for every chat
White-glove setup
X – it's up to you to install and setup the chatbot

INTEGRATIONS

CRM integration
$155
Zapier integration
$155
Google Analytics integration
Open API

AI-DRIVEN TECHNOLOGY

Uses conversational AI
No code builder
Train chat with your data
Automated lead qualification
Understands user intent
Smart Q&A database

Outsourced Chat vs. Live Chat Software

Smith.ai's Outsourced Chat

Live chat software

Answers messages w/o extra staff
Yes
No, your team has to do the work
Quick one-time setup
Yes
No, do it youself
Responds immediately 24/7
Yes
Depends on your staffing
Automates lead qualification & intake
Yes
Sometimes
Can handle multiple chats with ease
Yes
Depends on your staffing
Screens spam & sales
Yes
No

Outsourced Chat vs. Chatbot Software

Smith.ai's Outsourced Chat

Chatbot Software

Staffed by live agents
Yes
No
Can provide empathy or emotional intelligence
Yes
No
Can handle complex issues right away
Yes
No
Responds immediately 24/7
Yes
Yes
Can provide a personalized experience
Yes
Yes, with extensive programming
Quick one-time setup
Yes
Depends on goals and software

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.
Smith.ai Chatbot is a fully automated lead-capture solution. LiveZilla makes lead gen automated and easy, but still needs you to manage and monitor.

The thing about chatbots is that while they’re supposed to be a fully automated solution, that doesn’t mean they’ll never need a human to assist them along the way. It’s no longer about whether you should choose a chatbot or live chat. Now, it’s about creating a dynamic omnichannel communication strategy that includes a robust, automated chatbot and live chat with human agents.

So, which chatbot app should you choose to get the job started? Well, with chatbots and live chat apps being a dime a dozen these days, it can seem a bit overwhelming. That’s why we wanted to take it upon ourselves to deliver a side-by-side comparison of our Smith.ai Chatbot and the impressive software from LiveZilla.

LiveZilla offers a web-based support platform with automated chatbots, email transcription, and more. It also offers ticket tracking and mobile apps are available for iOS and Android. You can create custom texts, ask for feedback and reviews, and even share files. There are also reporting features, but those are limited on the free plan.

While there is a free trial and a free version you can explore, it comes right back around to budgets at the end of the day—can you afford to enlist your own team and resources? And who’s going to do the work that your team used to handle? Instead of stretching your brand far too thin, consider the Smith.ai Chatbot that offers fully automated solutions 24 hours a day, seven days a week.

Both apps can be customized, but LiveZilla makes you do the work.

The Bottom Line? Those who need a quick, simple chat tool without additional support might find LiveZilla to provide an effective solution with its one-off pricing. However, if you want to create a dynamic chatbot that is tailored to your brand, the Smith.ai Chatbot is the way to go.

Predictable and affordable pricing

We have prices for small to large organizations and everything in between.

Plans starting at

$140
Per month
20
Chats per month
View pricing details
Simple per-chat pricing, not per-hour or per-agent
Easy and predictable month-to-month pricing
No charge for spam or unwanted sales chats
No annual contracts or setup fees
Our agents and AI harmoniously work to meet the rigorous demands of your business.

Trusted by 3,000+ businesses

5.0 stars
4.9 stars
5.0 stars
4.6 stars
Generate more leads with chat
Initially, I was skeptical. But in that first week alone, we got 20 new leads, 3 bought products, and I paid for my entire year of service in that one week.
Jorge Morales
Specialized ECU Repair

END-TO-END INTEGRATIONS

We play well with your software

Calls, chats & appointments are automatically logged in your systems. Real-time syncing with over 5,000 integrations.
View all integrations

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.