In-Depth Comparison

Smith.ai vs. LiveSupport

Compare features and see how businesses like yours can better capture leads and serve clients with Smith.ai Web Chat.

Smith.ai Web Chat:
The best alternative to LiveSupport

LiveSupport

costs

Money-back guarantee
14 days
Per chat price
$5-10 per relevant chat
Starting price
$140/month
Setup fee
No
Custom programming done for you
Available with Business package at $99.99/agent, per month
Seats for your staff
No seats needed
1</br>More seats with premium plans
Terms of service
Month-to-month
Overage costs
Priced per chat at current plan

capabilities

Staffed by live agents 24/7
Text Answering
New client intake
AI-driven technology
✔ Free
Captures email with every conversation
Captures phone number if desired
Appointment scheduling
Client callbacks
Custom branding
✔ Free
Mobile-optimized
Reporting & analytics
Canned responses & business FAQ
Pre-chat disclaimer
Client portal
View transcript for every chat
White-glove setup
X – you'll have a CSM for support, but your team will do the work

INTEGRATIONS

CRM integration
Included, but you’ll do the work yourself
Zapier integration
Available with paid plans starting at $400 per month
Google Analytics integration
Open API

AI-DRIVEN TECHNOLOGY

Uses conversational AI
No code builder
Train chat with your data
Automated lead qualification
Understands user intent
Smart Q&A database

Outsourced Chat vs. Live Chat Software

Smith.ai's Outsourced Chat

Live chat software

Answers messages w/o extra staff
Yes
No, your team has to do the work
Quick one-time setup
Yes
No, do it youself
Responds immediately 24/7
Yes
Depends on your staffing
Automates lead qualification & intake
Yes
Sometimes
Can handle multiple chats with ease
Yes
Depends on your staffing
Screens spam & sales
Yes
No

Outsourced Chat vs. Chatbot Software

Smith.ai's Outsourced Chat

Chatbot Software

Staffed by live agents
Yes
No
Can provide empathy or emotional intelligence
Yes
No
Can handle complex issues right away
Yes
No
Responds immediately 24/7
Yes
Yes
Can provide a personalized experience
Yes
Yes, with extensive programming
Quick one-time setup
Yes
Depends on goals and software

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.
Smith.ai Chatbot is a fully automated solution for lead capture. LiveSupport is a comprehensive live chat solution that enables users and empowers your agents.

The chatbot is the next big thing in the business world, and it’s time to get on board. With as many as 90 percent of people saying they prefer brands to have online self-service portals, it’s not hard to see the demand. Not only that, but as many as 46% are now preferring live website chat to any other means of communication.

Fortunately, there are a lot of tools out there today to help you create this platform for your visitors. They each have their features and benefits to consider, but you will need to also make sure that you think about what matters most to you.

The Smith.ai Chatbot and LiveSupport both have impressive chat tools that can help you offer more conversation tools for your audience. However, there’s a little more to look at in order to help you choose which chatbot is actually best for you.

Let’s start with LiveSupport, which offers a scalable chat solution that’s more of a service channel, including tech support, integrations, chat transcripts, a knowledge base, and more. You can share files, block visitors, and add Click-to-Call to your chatbot. LiveSupport offers some customization options, translation solutions, and real-time customer monitoring.

With the Smith.ai Chatbot, you’ll find all of these features and so much more. The 100% AI-powered chatbot is fueled by machine learning so it can understand and adapt to the needs of your customers. You’ll be able to customize the chat widget to fit your brand and enjoy unlimited chats 24 hours a day, seven days a week so that your business never sleeps, even when you need to.

That kind of around-the-clock support and the impressive features that you get without spending a dime is what makes the Smith.ai Chatbot the top choice here.

Predictable and affordable pricing

We have prices for small to large organizations and everything in between.

Plans starting at

$140
Per month
20
Chats per month
View pricing details
Simple per-chat pricing, not per-hour or per-agent
Easy and predictable month-to-month pricing
No charge for spam or unwanted sales chats
No annual contracts or setup fees
Our agents and AI harmoniously work to meet the rigorous demands of your business.

Trusted by 3,000+ businesses

5.0 stars
4.9 stars
5.0 stars
4.6 stars
Generate more leads with chat
Initially, I was skeptical. But in that first week alone, we got 20 new leads, 3 bought products, and I paid for my entire year of service in that one week.
Jorge Morales
Specialized ECU Repair

END-TO-END INTEGRATIONS

We play well with your software

Calls, chats & appointments are automatically logged in your systems. Real-time syncing with over 5,000 integrations.
View all integrations

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.