In-Depth Comparison

Smith.ai vs. LiveSupport

Compare features and see how businesses like yours can better capture leads and serve clients with Smith.ai Web Chat.

Smith.ai Web Chat:
The best alternative to LiveSupport

		LiveSupport
costs
Money-back guarantee	14 days
Per chat price	$5-10 per relevant chat
Starting price	$140/month
Setup fee	No
Custom programming done for you	✔	Available with Business package at $99.99/agent, per month
Seats for your staff	No seats needed	1</br>More seats with premium plans
Terms of service	Month-to-month
Overage costs	Priced per chat at current plan
capabilities
Staffed by live agents 24/7	✔	✘
Text Answering	✔
New client intake	✔
AI-driven technology	✔ Free
Captures email with every conversation	✔	✔
Captures phone number if desired	✔	✔
Appointment scheduling	✔
Client callbacks	✔
Custom branding	✔ Free	✘
Mobile-optimized	✔	✔
Reporting & analytics	✔
Canned responses & business FAQ	✔
Pre-chat disclaimer	✔	✔
Client portal	✔
View transcript for every chat	✔
White-glove setup	✔	X – you'll have a CSM for support, but your team will do the work
INTEGRATIONS
CRM integration	✔	Included, but you’ll do the work yourself
Zapier integration	✔	Available with paid plans starting at $400 per month
Google Analytics integration	✔
Open API	✔	✔
AI-DRIVEN TECHNOLOGY
Uses conversational AI	✔
No code builder	✔
Train chat with your data	✔
Automated lead qualification	✔	✔
Understands user intent	✔
Smart Q&A database	✔	✔

Outsourced Chat vs. Live Chat Software

	Smith.ai's Outsourced Chat	Live chat software

Answers messages w/o extra staff	Yes	No, your team has to do the work
Quick one-time setup	Yes	No, do it youself
Responds immediately 24/7	Yes	Depends on your staffing
Automates lead qualification & intake	Yes	Sometimes
Can handle multiple chats with ease	Yes	Depends on your staffing
Screens spam & sales	Yes	No

Outsourced Chat vs. Chatbot Software

	Smith.ai's Outsourced Chat	Chatbot Software

Staffed by live agents	Yes	No
Can provide empathy or emotional intelligence	Yes	No
Can handle complex issues right away	Yes	No
Responds immediately 24/7	Yes	Yes
Can provide a personalized experience	Yes	Yes, with extensive programming
Quick one-time setup	Yes	Depends on goals and software

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Smith.ai Chatbot is a fully automated solution for lead capture. LiveSupport is a comprehensive live chat solution that enables users and empowers your agents.

The chatbot is the next big thing in the business world, and it’s time to get on board. With as many as 90 percent of people saying they prefer brands to have online self-service portals, it’s not hard to see the demand. Not only that, but as many as 46% are now preferring live website chat to any other means of communication.

Fortunately, there are a lot of tools out there today to help you create this platform for your visitors. They each have their features and benefits to consider, but you will need to also make sure that you think about what matters most to you.

The Smith.ai Chatbot and LiveSupport both have impressive chat tools that can help you offer more conversation tools for your audience. However, there’s a little more to look at in order to help you choose which chatbot is actually best for you.

Let’s start with LiveSupport, which offers a scalable chat solution that’s more of a service channel, including tech support, integrations, chat transcripts, a knowledge base, and more. You can share files, block visitors, and add Click-to-Call to your chatbot. LiveSupport offers some customization options, translation solutions, and real-time customer monitoring.

With the Smith.ai Chatbot, you’ll find all of these features and so much more. The 100% AI-powered chatbot is fueled by machine learning so it can understand and adapt to the needs of your customers. You’ll be able to customize the chat widget to fit your brand and enjoy unlimited chats 24 hours a day, seven days a week so that your business never sleeps, even when you need to.

That kind of around-the-clock support and the impressive features that you get without spending a dime is what makes the Smith.ai Chatbot the top choice here.

Disclaimer: After researching this company’s website, contacting them directly, and reviewing third-party sources, we were able to gather the information listed above. Smith.ai is not affiliated with the company presented for comparison purposes on this page. The information provided here serves to compare and contrast Smith.ai products and services with another company (a wholly separate entity) offering products and services that may be similar to those provided by Smith.ai. This information is provided to help potential customers evaluate Smith.ai products and services, and Smith.ai has made the best possible effort to obtain accurate information on the other company mentioned here.

Predictable and affordable pricing

We have prices for small to large organizations and everything in between.

Plans starting at

$140

Per month

Chats per month

View pricing details

Simple per-chat pricing, not per-hour or per-agent

Easy and predictable month-to-month pricing

No charge for spam or unwanted sales chats

No annual contracts or setup fees

Our agents and AI harmoniously work to meet the rigorous demands of your business.

Smith.ai is trusted by 3,000+ businesses

5.0 stars

4.9 stars

5.0 stars

4.7 stars

Generate more leads with chat

Initially, I was skeptical. But in that first week alone, we got 20 new leads, 3 bought products, and I paid for my entire year of service in that one week.