In-Depth Comparison vs. Leads by Chat

Compare features and see how businesses like yours can better capture leads and serve clients with Web Chat. Web Chat:
The best alternative to Leads by Chat

Leads by Chat


Money-back guarantee
14 days
Per chat price
$5-10 per relevant chat
$99-$999 per month
Starting price
Setup fee
Custom programming done for you
Seats for your staff
No seats needed
Terms of service
Overage costs
Priced per chat at current plan


Staffed by live agents 24/7
Text Answering
New client intake
AI-driven technology
✔ Free
Captures email with every conversation
Captures phone number if desired
Appointment scheduling
Client callbacks
Custom branding
✔ Free
Reporting & analytics
Canned responses & business FAQ
Pre-chat disclaimer
Client portal
View transcript for every chat
White-glove setup


CRM integration
Zapier integration
Google Analytics integration
Open API


Uses conversational AI
No code builder
Train chat with your data
Automated lead qualification
Understands user intent
Smart Q&A database

Outsourced Chat vs. Live Chat Software's Outsourced Chat

Live chat software

Answers messages w/o extra staff
No, your team has to do the work
Quick one-time setup
No, do it youself
Responds immediately 24/7
Depends on your staffing
Automates lead qualification & intake
Can handle multiple chats with ease
Depends on your staffing
Screens spam & sales

Outsourced Chat vs. Chatbot Software's Outsourced Chat

Chatbot Software

Staffed by live agents
Can provide empathy or emotional intelligence
Can handle complex issues right away
Responds immediately 24/7
Can provide a personalized experience
Yes, with extensive programming
Quick one-time setup
Depends on goals and software

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Affordable plans for every budget.’s Live Chat agents capture, qualify, and book new leads. Leads by Chat leaves the follow-up to you.

Live website chat that you outsource should capture more quality leads, provide excellent customer service, and reduce interrupting calls. has years of experience converting callers to quality, booked leads, and our expert live chat agents are no different. We masterfully address customer issues, screen leads, capture basic intake info, and even book consults on your calendar.

Leads by Chat promises engagement and lead generation, but at the end of the day, you will still have a lists of leads to follow-up on. Also, rather than feeling like in-house staff, Leads by Chat is likely to sound outsourced and dry. And since they focus on lead generation, current clients with basic questions may feel ignored, potentially leading them to interrupt you with a call anyway (wondering why your “web chat” isn’t willing to help).

Furthermore, Leads by Chat offers, at most, 16 hours a day of live chat services on weekdays only, with no after-hours coverage. Chat is staffed with live agents 24/7 hours a day. Every lead is captured and qualified, whether they are on your website during the day, night, weekend, whenever!

For growth-minded business owners who care about price transparency, seamless integrations, and robust customizations that deliver the experience of in-house customer engagement and sales development, is the superior choice for your 24/7 Live Chat partner, over Leads by Chat.

Predictable and affordable pricing

We have prices for small to large organizations and everything in between.

Plans starting at

Per month
Chats per month
View pricing details
Simple per-chat pricing, not per-hour or per-agent
Easy and predictable month-to-month pricing
No charge for spam or unwanted sales chats
No annual contracts or setup fees
Our agents and AI harmoniously work to meet the rigorous demands of your business.

Trusted by 3,000+ businesses

5.0 stars
4.9 stars
5.0 stars
4.6 stars
Generate more leads with chat
Initially, I was skeptical. But in that first week alone, we got 20 new leads, 3 bought products, and I paid for my entire year of service in that one week.
Jorge Morales
Specialized ECU Repair


We play well with your software

Calls, chats & appointments are automatically logged in your systems. Real-time syncing with over 5,000 integrations.
View all integrations

Take the faster path to growth.
Get today.

Affordable plans for every budget.