Live Chat vs. Leads by Chat

Compare features and see how businesses like yours can better capture leads and serve clients with Live Chat.

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Learn more The best alternative to Leads by Chat

Money-back guarantee
14 days
Price structure
Per chat w/ new leads or current clients
Monthly based on hours & site traffic
Base pricing
$5-10 per relevant chat
$99-$999 per month
Starting price
Setup fee
Overage costs
Priced per chat at current plan
Terms of service
Real-time Spanish translation
Necessary site volume
Recommended site visitors
Data usage fee
24/7 live agents
Setup timing
1-3 business days
Concurrent chats
Average setup time
1 business day
Needs existing chat platform
Staffed by live agents 24/7
Lead qualification
Current Client Q&A
Custom Q&A
Simple FAQ
New client intake
AI-driven technology

Concurrent sites
Appointment scheduling
Client callbacks
Canned responses & business FAQ
Needs additional technology
Lead generation
Custom branding

CRM integration
Real-time language translation
Bilingual agents & language translation
Accept payments
Proactive engagement
Text Answering
Client portal
Takes appointments
Facebook messages
Number of FAQ
Takes payments
Read our reviews
Clutch LogoCapterra Logo’s Live Chat agents capture, qualify, and book new leads. Leads by Chat leaves the follow-up to you.

Live website chat that you outsource should capture more quality leads, provide excellent customer service, and reduce interrupting calls. has years of experience converting callers to quality, booked leads, and our expert live chat agents are no different. We masterfully address customer issues, screen leads, capture basic intake info, and even book consults on your calendar.

Leads by Chat promises engagement and lead generation, but at the end of the day, you will still have a lists of leads to follow-up on. Also, rather than feeling like in-house staff, Leads by Chat is likely to sound outsourced and dry. And since they focus on lead generation, current clients with basic questions may feel ignored, potentially leading them to interrupt you with a call anyway (wondering why your “web chat” isn’t willing to help).

Furthermore, Leads by Chat offers, at most, 16 hours a day of live chat services on weekdays only, with no after-hours coverage. Chat is staffed with live agents 24/7 hours a day. Every lead is captured and qualified, whether they are on your website during the day, night, weekend, whenever!

For professional chat agents who get you more quality leads, 24/7 live-staffed chat, transparent pricing, happier clients, and advanced AI technology, businesses prefer over Leads by Chat.


Live chat agents on duty 24/7
Real-time lead qualification & intake with CRM integration for complete workflows
Appointment & call-back scheduling with calendar integration
AI technology powers automatic responses, real-time English-Spanish translation, and more.
Payment collection with billing software integration
Instant chat transcripts via email. Contacts and chat conversations logged in your CRM.

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What our customers are saying

“Great customer care and functionality. I love using They do such a great job in following instructions on how I'd like my cases handled. I especially love the fact that I get email transcripts of all chats. I have never had incorrect information obtained (contact info) from any potential clients by They are very detail oriented!”
Justie Nicol
"Smith allows us to converse with website visitors and turn them into potential clients. They've made it easier for us to be there at all times, even when we're not. We've worked with other vendors in the past and have found among the easiest to use. They're very responsive, they communicate well, and serve as our front lines for client communications."
Scott Peterson
“Simple way to start a great client experience. There are a lot of Chat options available, but this was a no brainer for us because of our great experience with as a company. Everything they do is focused on simplicity. Stuff just works. They make everything easy and have focused on hiring great people, which is evident by the way they treat us as a customer and the people that they chat with on our behalf.”
Brian Waller
“Love Chat! There is no way that I could staff a feature like that in house with my small business. makes the chat feature available around the clock. I am a lawyer and this feature is great for clients who are nervous or shy about making that initial phone call, or who are up thinking about the problem that they need help with outside of business hours. The Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business. I have tried other companies. is the best!”
Nicole G.

live chat STAFFED 24/7


Per Month
Live Chats
PAy only $10/chat


Per Month
Live Chats
$7/Chat after 20


Per Month
Live Chats
$6/Chat after 50


Per Month
Live Chats
$5/Chat after 120


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Learn how can help your business. We’ll address your questions about phone receptionists, live chat, or both.

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We integrate with your software

Contacts and chat transcripts are instantly logged in your systems

Small businesses trust Chatbot to capture more leads is not affiliated with the company presented for comparison purposes on this page. The information provided here serves to compare and contrast products and services with another company (a wholly separate entity) offering products and services that may be similar to those provided by This information is provided to help potential customers evaluate products and services, and has made the best possible effort to obtain accurate information on the other company mentioned here.