In-Depth Comparison

Smith.ai vs. Leads by Chat

Compare features and see how businesses like yours can better capture leads and serve clients with Smith.ai Web Chat.

Smith.ai Web Chat:
The best alternative to Leads by Chat

Leads by Chat

costs

Money-back guarantee
14 days
Per chat price
$5-10 per relevant chat
$99-$999 per month
Starting price
$140/month
Setup fee
No
No
Custom programming done for you
βœ”
Seats for your staff
No seats needed
Terms of service
Month-to-month
Varies
Overage costs
Priced per chat at current plan

capabilities

Staffed by live agents 24/7
βœ”
✘
Text Answering
βœ”
✘
New client intake
βœ”
✘
AI-driven technology
βœ” Free
✘
Captures email with every conversation
βœ”
Captures phone number if desired
βœ”
Appointment scheduling
βœ”
✘
Client callbacks
βœ”
Custom branding
βœ” Free
Mobile-optimized
βœ”
βœ”
Reporting & analytics
βœ”
Canned responses & business FAQ
βœ”
✘
Pre-chat disclaimer
βœ”
Client portal
βœ”
View transcript for every chat
βœ”
White-glove setup
βœ”

INTEGRATIONS

CRM integration
βœ”
βœ”
Zapier integration
βœ”
Google Analytics integration
βœ”
Open API
βœ”

AI-DRIVEN TECHNOLOGY

Uses conversational AI
βœ”
No code builder
βœ”
Train chat with your data
βœ”
Automated lead qualification
βœ”
Understands user intent
βœ”
Smart Q&A database
βœ”

Outsourced Chat vs. Live Chat Software

Smith.ai's Outsourced Chat

Live chat software

Answers messages w/o extra staff
Yes
No, your team has to do the work
Quick one-time setup
Yes
No, do it youself
Responds immediately 24/7
Yes
Depends on your staffing
Automates lead qualification & intake
Yes
Sometimes
Can handle multiple chats with ease
Yes
Depends on your staffing
Screens spam & sales
Yes
No

Outsourced Chat vs. Chatbot Software

Smith.ai's Outsourced Chat

Chatbot Software

Staffed by live agents
Yes
No
Can provide empathy or emotional intelligence
Yes
No
Can handle complex issues right away
Yes
No
Responds immediately 24/7
Yes
Yes
Can provide a personalized experience
Yes
Yes, with extensive programming
Quick one-time setup
Yes
Depends on goals and software

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.
Smith.ai’s Live Chat agents capture, qualify, and book new leads. Leads by Chat leaves the follow-up to you.

Live website chat that you outsource should capture more quality leads, provide excellent customer service, and reduce interrupting calls. Smith.ai has years of experience converting callers to quality, booked leads, and our expert live chat agents are no different. We masterfully address customer issues, screen leads, capture basic intake info, and even book consults on your calendar.

Leads by Chat promises engagement and lead generation, but at the end of the day, you will still have a lists of leads to follow-up on. Also, rather than feeling like in-house staff, Leads by Chat is likely to sound outsourced and dry. And since they focus on lead generation, current clients with basic questions may feel ignored, potentially leading them to interrupt you with a call anyway (wondering why your β€œweb chat” isn’t willing to help).
‍
Furthermore, Leads by Chat offers, at most, 16 hours a day of live chat services on weekdays only, with no after-hours coverage. Smith.ai Chat is staffed with live agents 24/7 hours a day. Every lead is captured and qualified, whether they are on your website during the day, night, weekend, whenever!
‍
For growth-minded business owners who care about price transparency, seamless integrations, and robust customizations that deliver the experience of in-house customer engagement and sales development, Smith.ai is the superior choice for your 24/7 Live Chat partner, over Leads by Chat.

Predictable and affordable pricing

We have prices for small to large organizations and everything in between.

Plans starting at

$140
Per month
20
Chats per month
View pricing details
Simple per-chat pricing, not per-hour or per-agent
Easy and predictable month-to-month pricing
No charge for spam or unwanted sales chats
No annual contracts or setup fees
Our agents and AI harmoniously work to meet the rigorous demands of your business.

Trusted by 3,000+ businesses

5.0 stars
4.9 stars
5.0 stars
4.6 stars
Generate more leads with chat
Initially, I was skeptical. But in that first week alone, we got 20 new leads, 3 bought products, and I paid for my entire year of service in that one week.
Jorge Morales
Specialized ECU Repair

END-TO-END INTEGRATIONS

We play well with your software

Calls, chats & appointments are automatically logged in your systems. Real-time syncing with over 5,000 integrations.
View all integrations

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.