Smith.ai vs. Leads by Chat

Live website chat that you outsource should capture more quality leads, provide excellent customer service, and reduce interrupting calls. Smith.ai has years of experience converting callers to quality, booked leads, and our expert live chat agents are no different. We masterfully address customer issues, screen leads, capture basic intake info, and even book consults on your calendar.

Leads by Chat promises engagement and lead generation, but at the end of the day, you will still have a lists of leads to follow-up on. Also, rather than feeling like in-house staff, Leads by Chat is likely to sound outsourced and dry. And since they focus on lead generation, current clients with basic questions may feel ignored, potentially leading them to interrupt you with a call anyway (wondering why your “web chat” isn’t willing to help).
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Furthermore, Leads by Chat offers, at most, 16 hours a day of live chat services on weekdays only, with no after-hours coverage. Smith.ai Chat is staffed with live agents 24/7 hours a day. Every lead is captured and qualified, whether they are on your website during the day, night, weekend, whenever!
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For growth-minded business owners who care about price transparency, seamless integrations, and robust customizations that deliver the experience of in-house customer engagement and sales development, Smith.ai is the superior choice for your 24/7 Live Chat partner, over Leads by Chat.