In-Depth Comparison

Smith.ai vs. LeadChat

Compare features and see how businesses like yours can better capture leads and serve clients with Smith.ai Web Chat.

Smith.ai Virtual Receptionists:
The best alternative to LeadChat

LeadChat

costs

Money-back guarantee
14 days
No
Per chat price
$5-10 per relevant chat
Per hour
Starting price
$140/month
Setup fee
No
Unknown
Custom programming done for you
βœ”
Seats for your staff
No seats needed
Terms of service
Month-to-month
Overage costs
Priced per chat at current plan

capabilities

Staffed by live agents 24/7
βœ”
βœ”
Text Answering
βœ”
✘
New client intake
βœ”
AI-driven technology
βœ” Free
✘
Captures email with every conversation
βœ”
Captures phone number if desired
βœ”
Appointment scheduling
βœ”
✘
Client callbacks
βœ”
Custom branding
βœ” Free
βœ”
Mobile-optimized
βœ”
βœ”
Reporting & analytics
βœ”
Canned responses & business FAQ
βœ”
βœ”
Pre-chat disclaimer
βœ”
Client portal
βœ”
View transcript for every chat
βœ”
White-glove setup
βœ”

INTEGRATIONS

CRM integration
βœ”
βœ”
Zapier integration
βœ”
Google Analytics integration
βœ”
Open API
βœ”

AI-DRIVEN TECHNOLOGY

Uses conversational AI
βœ”
No code builder
βœ”
Train chat with your data
βœ”
Automated lead qualification
βœ”
Understands user intent
βœ”
Smart Q&A database
βœ”

Outsourced Chat vs. Live Chat Software

Smith.ai's Outsourced Chat

Live chat software

Answers messages w/o extra staff
Yes
No, your team has to do the work
Quick one-time setup
Yes
No, do it youself
Responds immediately 24/7
Yes
Depends on your staffing
Automates lead qualification & intake
Yes
Sometimes
Can handle multiple chats with ease
Yes
Depends on your staffing
Screens spam & sales
Yes
No

Outsourced Chat vs. Chatbot Software

Smith.ai's Outsourced Chat

Chatbot Software

Staffed by live agents
Yes
No
Can provide empathy or emotional intelligence
Yes
No
Can handle complex issues right away
Yes
No
Responds immediately 24/7
Yes
Yes
Can provide a personalized experience
Yes
Yes, with extensive programming
Quick one-time setup
Yes
Depends on goals and software

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.
Smith.ai’s Live Chat captures leads on multiple platforms with transparent pricing. LeadChat offers web chat only.

Outsourced live chat should be accessible to all your potential clients. That's why Smith.ai live chat captures and qualifies leads on web chat, Facebook Messenger, and even over text message. Our professional live agents are backed by sophisticated technology that automates qualification, business Q&A, Spanish-English translation, and native CRM integrations. So our professional agents are able to focus 100% on driving conversions, including scheduling consultations with qualified leads on the calendar you currently use, leaving you with very little follow-up work.

How much does all of that cost? Pricing starts at $0/month with simple per-chat pricing. Plus, you get 14 days risk-free with our money-back guarantee. No setup fees, no cancellation fees, and no tricks.

LeadChat's website and process lack transparency. They don't have a money-back guarantee or any published pricing, so you have to get on the phone with them to sign up. Click their "See Pricing" button, and you will be asked questions about your own website volume, plus your email, phone, and website URL β€” all required for them to send you a pricing email. Which leads us to wonder, why does pricing come in an email if it's the same for everyone?

What else is vague on the website? Setup costs and timeframes, whether they offer long-term or month-to-month contracts, and how they intend to capture more leads for you. You have to open the checkbook to try the service. Do you want to negotiate the cost of a service you haven't even tried?

A couple of things we do know: LeadChat doesn't use AI tech (information searches are manual), they don't answer texts, and their platform can't translate languages automatically. We've found all of these features essential in capturing more leads and being available 24/7 for current clients β€” which builds brand trust.
‍
For growth-minded business owners who care about price transparency, seamless integrations, and robust customizations that deliver the experience of in-house customer engagement and sales development, Smith.ai is the superior choice for your 24/7 Live Chat partner, over LeadChat.

Predictable and affordable pricing

We have prices for small to large organizations and everything in between.

Plans starting at

$140
Per month
20
Chats per month
View pricing details
Simple per-chat pricing, not per-hour or per-agent
Easy and predictable month-to-month pricing
No charge for bots, spam, or unwanted sales chats
No annual contracts or setup fees
Our agents and AI harmoniously work to meet the rigorous demands of your business.

Trusted by 3,000+ businesses

5.0 stars
4.9 stars
5.0 stars
4.6 stars
Generate more leads with chat
Initially, I was skeptical. But in that first week alone, we got 20 new leads, 3 bought products, and I paid for my entire year of service in that one week.
Jorge Morales
Specialized ECU Repair

END-TO-END INTEGRATIONS

We play well with your software

Calls, chats & appointments are automatically logged in your systems. Real-time syncing with over 5,000 integrations.
View all integrations

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.