In-Depth Comparison

Smith.ai vs. LeadChat

Compare features and see how businesses like yours can better capture leads and serve clients with Smith.ai Web Chat.

Smith.ai Virtual Receptionists:
The best alternative to LeadChat

		LeadChat
costs
Money-back guarantee	14 days	No
Per chat price	$5-10 per relevant chat	Per hour
Starting price	$140/month
Setup fee	No	Unknown
Custom programming done for you	✔
Seats for your staff	No seats needed
Terms of service	Month-to-month
Overage costs	Priced per chat at current plan
capabilities
Staffed by live agents 24/7	✔	✔
Text Answering	✔	✘
New client intake	✔
AI-driven technology	✔ Free	✘
Captures email with every conversation	✔
Captures phone number if desired	✔
Appointment scheduling	✔	✘
Client callbacks	✔
Custom branding	✔ Free	✔
Mobile-optimized	✔	✔
Reporting & analytics	✔
Canned responses & business FAQ	✔	✔
Pre-chat disclaimer	✔
Client portal	✔
View transcript for every chat	✔
White-glove setup	✔
INTEGRATIONS
CRM integration	✔	✔
Zapier integration	✔
Google Analytics integration	✔
Open API	✔
AI-DRIVEN TECHNOLOGY
Uses conversational AI	✔
No code builder	✔
Train chat with your data	✔
Automated lead qualification	✔
Understands user intent	✔
Smart Q&A database	✔

Outsourced Chat vs. Live Chat Software

	Smith.ai's Outsourced Chat	Live chat software

Answers messages w/o extra staff	Yes	No, your team has to do the work
Quick one-time setup	Yes	No, do it youself
Responds immediately 24/7	Yes	Depends on your staffing
Automates lead qualification & intake	Yes	Sometimes
Can handle multiple chats with ease	Yes	Depends on your staffing
Screens spam & sales	Yes	No

Outsourced Chat vs. Chatbot Software

	Smith.ai's Outsourced Chat	Chatbot Software

Staffed by live agents	Yes	No
Can provide empathy or emotional intelligence	Yes	No
Can handle complex issues right away	Yes	No
Responds immediately 24/7	Yes	Yes
Can provide a personalized experience	Yes	Yes, with extensive programming
Quick one-time setup	Yes	Depends on goals and software

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Smith.ai’s Live Chat captures leads on multiple platforms with transparent pricing. LeadChat offers web chat only.

Outsourced live chat should be accessible to all your potential clients. That's why Smith.ai live chat captures and qualifies leads on web chat, Facebook Messenger, and even over text message. Our professional live agents are backed by sophisticated technology that automates qualification, business Q&A, Spanish-English translation, and native CRM integrations. So our professional agents are able to focus 100% on driving conversions, including scheduling consultations with qualified leads on the calendar you currently use, leaving you with very little follow-up work.

How much does all of that cost? Pricing starts at $0/month with simple per-chat pricing. Plus, you get 14 days risk-free with our money-back guarantee. No setup fees, no cancellation fees, and no tricks.

LeadChat's website and process lack transparency. They don't have a money-back guarantee or any published pricing, so you have to get on the phone with them to sign up. Click their "See Pricing" button, and you will be asked questions about your own website volume, plus your email, phone, and website URL — all required for them to send you a pricing email. Which leads us to wonder, why does pricing come in an email if it's the same for everyone?

What else is vague on the website? Setup costs and timeframes, whether they offer long-term or month-to-month contracts, and how they intend to capture more leads for you. You have to open the checkbook to try the service. Do you want to negotiate the cost of a service you haven't even tried?

A couple of things we do know: LeadChat doesn't use AI tech (information searches are manual), they don't answer texts, and their platform can't translate languages automatically. We've found all of these features essential in capturing more leads and being available 24/7 for current clients — which builds brand trust.
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For growth-minded business owners who care about price transparency, seamless integrations, and robust customizations that deliver the experience of in-house customer engagement and sales development, Smith.ai is the superior choice for your 24/7 Live Chat partner, over LeadChat.

Smith.ai is not affiliated with the company presented for comparison purposes on this page. The information provided here serves to compare and contrast Smith.ai products and services with another company (a wholly separate entity) offering products and services that may be similar to those provided by Smith.ai. This information is provided to help potential customers evaluate Smith.ai products and services, and Smith.ai has made the best possible effort to obtain accurate information on the other company mentioned here.

Predictable and affordable pricing

We have prices for small to large organizations and everything in between.

Plans starting at

$140

Per month

Chats per month

View pricing details

Simple per-chat pricing, not per-hour or per-agent

Easy and predictable month-to-month pricing

No charge for bots, spam, or unwanted sales chats

No annual contracts or setup fees

Our agents and AI harmoniously work to meet the rigorous demands of your business.

Trusted by 3,000+ businesses

5.0 stars

4.9 stars

5.0 stars

4.6 stars

Generate more leads with chat

Initially, I was skeptical. But in that first week alone, we got 20 new leads, 3 bought products, and I paid for my entire year of service in that one week.