Smith.ai vs. Lawdroid

Smith.ai and Lawdroid both offer website chat solutions but are separated by a few major differences including chat management and technology integrations. 

Lawdroid is an AI solution — meaning its bot attempts to manage conversations on its own. Though you have the ability to take over, you’ll need to have in-house staff readily available to do so. For smaller teams, staffing the chat 24/7 can be both challenging and costly.

Customers today demand immediate engagement. Our AI-first chat replies to customer prompts with speed and consistency. More importantly, our live, human agents are available 24/7 to take over conversations on your behalf. Having our bilingual, North America-based agents in the loop gives you greater confidence that customer needs will be met every time. Plus, we can screen leads, intake new clients, and schedule meetings directly on your calendar.

Our agents can manage more than just chat, too. We offer full 360-degree coverage of all your inbound leads. Our 24/7 Virtual Receptionists can be added to any Chat plan for as little as $285 per month. Additionally, we offer outbound engagement to improve your speed to lead, upsell current clients, or reactivate past ones. Outreach Campaigns start at $600 a month for 50 contacts. Smith.ai can handle the entire frontline of your lead flow to create more sales opportunities and help you meet your most important business goals.

Technology sets us apart from Lawdroid, too. Lawdroid only offers a conditionally programmed AI chatbot, meaning their solution needs to be built in their aptly named “Builder” and requires regular manual upkeep. You’ll spend a great deal of time mining through FAQ documents, writing out chat flows, and getting set up. Lawdroid chat isn’t powered by large language models either, so it struggles with having natural conversations with your buyers.

Smith.ai has a no-code funnel builder, but that’s only the tip of the iceberg. Our technology-rich solution features deep data sets. We’ll crawl your website and create a model that answers customer questions based on your specific content. 

You don’t need to spend loads of time building out specific playbooks for every scenario under the sun. Our generative AI uses large language models and natural language processing to understand the context of conversations and provide human-like responses. In simple terms, our AI listens to your customers and accurately replies. Plus, we ingest your website monthly, so any change to your products or services is reflected in your chatbot. That means more data and better replies — without any manual upkeep from you.

Related to integrations, Lawdroid offers a limited number of connections. Smith.ai integrates with more than 5,000 CRMs, calendar systems, form software, and billing systems. Some of those integrations include Salesforce, Hubspot, Zapier, Clio, Slack, and Calendly. We also offer visibility inside your client dashboard so you can see the results of your conversations including time and date, disposition, and performance of your playbook. 

Website chat is a no-brainer for businesses looking to improve customer engagement and generate more leads. By using AI and human agents together, we can keep your costs down and customers happy. For deeper data sets, better technology integrations, live agents, and a 24/7 customer experience, Smith.ai is the superior choice over Lawdroid.