In-Depth Comparison

Smith.ai vs. Lawdroid

Compare features and see how businesses like yours can better capture leads and serve clients with Smith.ai Web Chat.

Smith.ai Web Chat:
The best alternative to Lawdroid

Lawdroid

costs

Money-back guarantee
14 days
30 days
Per chat price
$5-10 per relevant chat
Starting price
$140/month
$50/month
Setup fee
No
Info unavailable
Custom programming done for you
No
Seats for your staff
No seats needed
Terms of service
Month-to-month
Overage costs
Priced per chat at current plan

capabilities

Staffed by live agents 24/7
Text Answering
New client intake
AI-driven technology
✔ Free
Captures email with every conversation
Captures phone number if desired
Appointment scheduling
Client callbacks
Custom branding
✔ Free
Mobile-optimized
Info unavailable
Reporting & analytics
Canned responses & business FAQ
Pre-chat disclaimer
Client portal
View transcript for every chat
White-glove setup

INTEGRATIONS

CRM integration
Limited
Zapier integration
Google Analytics integration
Open API
Info unavailable

AI-DRIVEN TECHNOLOGY

Uses conversational AI
No code builder
Train chat with your data
Automated lead qualification
Understands user intent
Smart Q&A database

Outsourced Chat vs. Live Chat Software

Smith.ai's Outsourced Chat

Live chat software

Answers messages w/o extra staff
Yes
No, your team has to do the work
Quick one-time setup
Yes
No, do it youself
Responds immediately 24/7
Yes
Depends on your staffing
Automates lead qualification & intake
Yes
Sometimes
Can handle multiple chats with ease
Yes
Depends on your staffing
Screens spam & sales
Yes
No

Outsourced Chat vs. Chatbot Software

Smith.ai's Outsourced Chat

Chatbot Software

Staffed by live agents
Yes
No
Can provide empathy or emotional intelligence
Yes
No
Can handle complex issues right away
Yes
No
Responds immediately 24/7
Yes
Yes
Can provide a personalized experience
Yes
Yes, with extensive programming
Quick one-time setup
Yes
Depends on goals and software

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.
Lawdroid is a standard chatbot while Smith.ai uses a unique combination of AI and live agents.

Smith.ai and Lawdroid both offer website chat solutions but are separated by a few major differences including chat management and technology integrations. 

Lawdroid is an AI solution — meaning its bot attempts to manage conversations on its own. Though you have the ability to take over, you’ll need to have in-house staff readily available to do so. For smaller teams, staffing the chat 24/7 can be both challenging and costly.

Customers today demand immediate engagement. Our AI-first chat replies to customer prompts with speed and consistency. More importantly, our live, human agents are available 24/7 to take over conversations on your behalf. Having our bilingual, North America-based agents in the loop gives you greater confidence that customer needs will be met every time. Plus, we can screen leads, intake new clients, and schedule meetings directly on your calendar.

Our agents can manage more than just chat, too. We offer full 360-degree coverage of all your inbound leads. Our 24/7 Virtual Receptionists can be added to any Chat plan for as little as $285 per month. Additionally, we offer outbound engagement to improve your speed to lead, upsell current clients, or reactivate past ones. Outreach Campaigns start at $600 a month for 50 contacts. Smith.ai can handle the entire frontline of your lead flow to create more sales opportunities and help you meet your most important business goals.

Technology sets us apart from Lawdroid, too. Lawdroid only offers a conditionally programmed AI chatbot, meaning their solution needs to be built in their aptly named “Builder” and requires regular manual upkeep. You’ll spend a great deal of time mining through FAQ documents, writing out chat flows, and getting set up. Lawdroid chat isn’t powered by large language models either, so it struggles with having natural conversations with your buyers.

Smith.ai has a no-code funnel builder, but that’s only the tip of the iceberg. Our technology-rich solution features deep data sets. We’ll crawl your website and create a model that answers customer questions based on your specific content. 

You don’t need to spend loads of time building out specific playbooks for every scenario under the sun. Our generative AI uses large language models and natural language processing to understand the context of conversations and provide human-like responses. In simple terms, our AI listens to your customers and accurately replies. Plus, we ingest your website monthly, so any change to your products or services is reflected in your chatbot. That means more data and better replies — without any manual upkeep from you.

Related to integrations, Lawdroid offers a limited number of connections. Smith.ai integrates with more than 5,000 CRMs, calendar systems, form software, and billing systems. Some of those integrations include Salesforce, Hubspot, Zapier, Clio, Slack, and Calendly. We also offer visibility inside your client dashboard so you can see the results of your conversations including time and date, disposition, and performance of your playbook. 

Website chat is a no-brainer for businesses looking to improve customer engagement and generate more leads. By using AI and human agents together, we can keep your costs down and customers happy. For deeper data sets, better technology integrations, live agents, and a 24/7 customer experience, Smith.ai is the superior choice over Lawdroid.

Predictable and affordable pricing

We have prices for small to large organizations and everything in between.

Plans starting at

$140
Per month
20
Chats per month
View pricing details
Simple per-chat pricing, not per-hour or per-agent
Easy and predictable month-to-month pricing
No charge for spam or unwanted sales chats
No annual contracts or setup fees
Our agents and AI harmoniously work to meet the rigorous demands of your business.

Trusted by 3,000+ businesses

5.0 stars
4.9 stars
5.0 stars
4.6 stars
Generate more leads with chat
Initially, I was skeptical. But in that first week alone, we got 20 new leads, 3 bought products, and I paid for my entire year of service in that one week.
Jorge Morales
Specialized ECU Repair

END-TO-END INTEGRATIONS

We play well with your software

Calls, chats & appointments are automatically logged in your systems. Real-time syncing with over 5,000 integrations.
View all integrations

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.