In-Depth Comparison vs.

Compare features and see how businesses like yours can better capture leads and serve clients with Web Chat. Web Chat:
The best alternative to


Money-back guarantee
14 days
Per chat price
$5-10 per relevant chat
Starting price
Setup fee
Custom programming done for you
Available with pro and business plans
Seats for your staff
No seats needed
1</br>More seats charged per agent, per month
Terms of service
Overage costs
Priced per chat at current plan


Staffed by live agents 24/7
Text Answering
New client intake
AI-driven technology
✔ Free
Captures email with every conversation
Captures phone number if desired
Appointment scheduling
Client callbacks
Custom branding
✔ Free
Reporting & analytics
Canned responses & business FAQ
Pre-chat disclaimer
Client portal
View transcript for every chat
White-glove setup
X – you'll need to do the work of setup and installation


CRM integration
Zapier integration
Google Analytics integration
Open API


Uses conversational AI
No code builder
Train chat with your data
Automated lead qualification
Understands user intent
Smart Q&A database

Outsourced Chat vs. Live Chat Software's Outsourced Chat

Live chat software

Answers messages w/o extra staff
No, your team has to do the work
Quick one-time setup
No, do it youself
Responds immediately 24/7
Depends on your staffing
Automates lead qualification & intake
Can handle multiple chats with ease
Depends on your staffing
Screens spam & sales

Outsourced Chat vs. Chatbot Software's Outsourced Chat

Chatbot Software

Staffed by live agents
Can provide empathy or emotional intelligence
Can handle complex issues right away
Responds immediately 24/7
Can provide a personalized experience
Yes, with extensive programming
Quick one-time setup
Depends on goals and software

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Affordable plans for every budget. Chatbot is fully automated for lead capture and more. offers a no-code chat builder, but you'll have to man the chats yourself.

Chatbots are changing the way brands and customers communicate—usually, it's for the better. And when you consider that more than 90% of consumers expect brands to have an online service portal, it’s time you figure out how to put this AI to work for your business.

Choosing the best chatbot is a curated decision that will vary from one brand to the next because every business has different needs. That’s why we’ve decided to set up these comparisons to help you decide. Here’s the low-down on these two. keeps up with in a lot of areas: Zapier and other integrations, easy notifications, rich media, code-free chatbots, and even the option for human takeover (at a cost). offers A/B testing and machine learning capabilities, too, giving businesses a rich platform that can handle their automated communication needs.

With the Chatbot, you can have access to all of these features, among others, along with machine learning and AI so that the Chatbot grows with your business and tailors itself to your audience. There are auto-responses and you can set up prescreening questions to help qualify leads, and so much more. Plus, it’s all totally free.

Another issue we’ve got with is that only the Custom Business plans offer unlimited chats-- the free chatbot has limits on how many people can be engaged at once. offers unlimited chats for all users with a Chatbot that is available 24/7/365.  

For those who just need a basic chatbot, might provide plenty of opportunities. However, for a fully automated, dynamic communication solution, the Chatbot, and all that comes with it, is the far better choice.

Predictable and affordable pricing

We have prices for small to large organizations and everything in between.

Plans starting at

Per month
Chats per month
View pricing details
Simple per-chat pricing, not per-hour or per-agent
Easy and predictable month-to-month pricing
No charge for spam or unwanted sales chats
No annual contracts or setup fees
Our agents and AI harmoniously work to meet the rigorous demands of your business.

Trusted by 3,000+ businesses

5.0 stars
4.9 stars
5.0 stars
4.6 stars
Generate more leads with chat
Initially, I was skeptical. But in that first week alone, we got 20 new leads, 3 bought products, and I paid for my entire year of service in that one week.
Jorge Morales
Specialized ECU Repair


We play well with your software

Calls, chats & appointments are automatically logged in your systems. Real-time syncing with over 5,000 integrations.
View all integrations

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Affordable plans for every budget.